Archives: Quiz

A risk of diversity training programs is that they may alienate minorities. Standard hour plans are quality-oriented incentives for professional employees. Answer: FALSE Standard hour plans are quantity-oriented incentives for production workers. The results of a personality test are the […]

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees. ESOP denies employees the right to participate in votes by shareholders even if the stock is registered on […]

Selection procedures that provide economic value greater than the cost of using them are said to have utility. Employees’ job security has increased as a result of the new psychological contract. Answer: FALSE Under the new psychological contract, employers expect […]

Under the team awards type of group incentive, cost savings is excluded as a performance measure. In a “tell-and-sell” approach, managers tell the employees their ratings and then justify those ratings. Answer: TRUE During the feedback session, managers can take […]

Work sharing is usually implemented in an effort to avoid labor shortages. Total quality management is intended to bring about a continuous process of quality improvement. Answer: TRUE Total quality management refers to a companywide effort to continually improve the […]

Social support refers to the ways an organization’s people encourage training. Greater concern for innovation and quality has shifted the job trend to using more broadly defined jobs. Answer: TRUE In general, jobs can vary from having a narrow range […]

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job. Through the process of work flow design, managers analyze the tasks needed to produce a product or service. […]

If an attempt at a settlement fails, the Equal Employment Opportunity Commission (EEOC) may issue a “right to sue” letter to the alleged victim. The approaches to employee development fall into four broad categories: formal education, assessment, job experiences, and […]

Compensation usually discourages high-performance organizations when it is linked in part to performance measures. In human resource planning, forecasting is an intermediary step. Answer: FALSE The process of human resource planning consists of three stages: forecasting, goal setting and strategic […]

On average, unionized workers receive higher pay than their nonunionized counterparts. Job rotation increases employees’ understanding of different company functions. Answer: TRUE Job rotation helps employees gain an appreciation for the company’s goals, increases their understanding of different company functions, […]

To ensure success with an outsourcing strategy, companies should outsource work that requires tight security. The Civil Rights Act of 1991 encourages the use of sex norming as a selection tool. Answer: FALSE The Civil Rights Act of 1991 forbids […]

Measures of employees’ performance should take the effects of situational constraints into account. Group bonuses typically reward the performance of all employees in an organization. Answer: FALSE Bonuses for group performance tend to be for smaller work groups. These bonuses […]

Disability insurance payments are usually less than 25 percent of the employee’s salary. A predictive criterion-related validation strategy establishes consistency between the test items or problems and the kinds of situations that occur on the job. Answer: FALSE Predictive validation […]

Job satisfaction is always based on an objective and complete measurement of the situation and not on perception. According to the person analysis method, performance feedback is the only variable that can be affected by training. Answer: FALSE In assessing […]

The expanded use of “project-based” organizational structures has reduced the need for analysis of work flows. Job withdrawal is a set of behaviors that discontent individuals display to avoid the work situation physically, mentally, or emotionally. Answer: TRUE Job withdrawal […]

Under the job hazard analysis technique, if a single job element has a high hazard potential, the entire job is not completed. Using an employee’s manager for feedback is very useful because their own success depends so much on their […]

A balanced scorecard is a combination of performance measures directed toward the company’s long- and short-term goals. Floating holidays are standardized on an annual basis in the United States. Answer: FALSE Floating holidays are paid holidays that vary from year […]

The most accurate way to assess training effectiveness is to conduct pretests and posttests and then train all the employees. Virtual teams rely on communications technology such as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities. […]

Which generation is both cynical and sophisticated about products, ads, and shopping? A. Generation Y B. Generation X C. baby boom D. echo boom E. boomerang Which of the following is a characteristic associated with emotions? A. Emotions occur independently […]

Which of the following is a situation in which consumer behavior occurs? A. communications situation B. purchase situation C. usage situation D. disposition situation E. all of the above Roger owns 200 shares of stock in Home Depot. Which type […]

Which of the following statements is FALSE regarding the religious/secular value in American society? A. A religious group does not control the educational system, government, or political process. B. Most people’s daily behaviors are not guided by strict religious guidelines. […]

Which of the following reflects temporary states of being rather than temporary states of mind? A. moods B. momentary conditions C. task definition D. personality traits E. self-concept Lane is test driving several models of automobiles to help him decide […]

Which of the following is NOT a basic approach that individuals in a family use to resolve purchase conflicts after they have arisen? A. bargaining B. use of authority C. physical force D. playing on emotion E. reasoning Which of […]

The teen Internet maven’s primary role is as _____. A. initiator B. information gatherer C. decision maker D. purchaser E. user What are the two types of materialism? A. primary and secondary B. internal and external C. instrumental and terminal […]

Sinclair is from accounting and is a member of a committee to purchase a new mainframe computer system for his company. Sinclair is a member of the _____. A. strategic business unit (SBU) B. decision center (DC) C. decision-making unit […]

Rebecca is a single woman in her 40s. She sold her Honda Civic and bought an Acura CSX, which is considerably more expensive. She was going to her brother’s house with her mother, and she asked her mother to drive […]

Thelma and Louise look forward to Saturday morning when they can drive to their local diner and have breakfast. They laugh at people who spend their weekends at the mall shopping. To which shopping orientation do Thelma and Louise belong? […]

Which of the following is NOT a key situational dimension or characteristic that influences consumer behavior? A. physical surroundings B. social surroundings C. alternative evaluation D. temporal perspectives E. task definition Eric booked a hotel through hotels.com. However, when he […]

The beliefs and attitudes an organization’s members have about the organization and how it operates is known as _____. A. policy and procedure B. firmographics C. lifestyle D. organizational style E. organizational culture Which of the following is a marketing […]

The most complex form of cognitive learning is _____. A. operant learning B. vicarious learning C. iconic rote learning D. analytical reasoning E. modeling This segment of mature consumers has accepted their old-age status and has adjusted their lifestyles to […]

Which type of organizational purchase situation is characterized by high purchase importance and complexity, a large and evolving decision-making unit that includes the top of the organization, a long time to decision, extensive information search and analysis techniques, and a […]

Claire is six years old and begged her mother for a Barbie doll that she saw ice skating in a television commercial. Her mother explained to her that the doll won’t be able to ice skate and that she will […]

Lori purchased new tires for her car, and she can bring it back every 5,000 miles to have the tires rotated free of charge. However, Lori doesn’t do it because that would require that she take her car to the […]

Which segment of Experian online shoppers is driven by the desire for new technology as a means for improving all aspects of life? A. Minimalists B. Wizards C. Journeymen D. Apprentices E. Novices Mitch likes Toyota automobiles because he thinks […]

The various dimensions, features, or benefits consumers look for in response to a specific problem are called _____. A. alternatives B. choices C. heuristics D. evaluative criteria E. motives Which of the following statements is FALSE regarding consumer decisions and […]

Charles was the last person on his block to purchase a color television set, and that was in the 1980s. He just couldn’t see the reason to purchase a new color television if his old one was working just fine. […]

Blake doesn’t much care about cars but is engaging in a substantial amount of information search about cars since he is about to buy a new car. In terms of involvement, Blake is _____. A. high in product involvement; low […]

J&J Produce is a distributor of fresh produce. They conducted a thorough analysis of its market and identified groups of consumers that had similar product-related needs. One particular market identified wanted fresh and unique produce, such as Swiss chard, radicchio, […]

Kasi is seeking the advice of her parents in her decision on which college to attend. Which source of information is Kasi using? A. memory B. personal sources C. independent sources D. marketing sources E. experiential sources Advertising is frequently […]

The fact that consumers have limited capacity for processing information is referred to as _____. A. bounded rationality B. instrumental capacity C. cognitive capacity D. cognitive dissonance E. all of the above The multiattribute model is which type of decision […]

Consumers conducting a generic search in an Internet search engine use which type of terms? A. retailer-related terms B. brand-related terms C. general product-related terms D. brand-plus product-related terms E. price-related terms Sarah is a retired grandmother of two who […]

Instead of featuring any functional benefits of the product or brand in ads for the iPod, this product was introduced by showing a silhouette of a person dancing with the white earbuds and holding a white iPod MP3 player. Which […]

Which of the following is a strategy for altering the cognitive component of a consumer’s attitude? A. change beliefs B. shift importance C. add beliefs D. change ideal E. all of the above _____ consists of trustworthiness and expertise. A. […]

The upper-middle class achieve their social position primarily _____. A. through their unusually high incomes B. by their occupation and career orientation C. through inherited position D. through their children’s accomplishments E. none of the above Kodak markets digital cameras […]

_____ represent about 10 percent of the adult online community, but their influence is extensive as they communicate, news, information, and experiences to a vast array of people both online and offline. A. Market mavens B. Internet mavens C. E-fluentials […]

Which of the following statements is FALSE regarding African American Internet usage? A. African Americans utilize mobile devices to access social media more than whites. B. African Americans are more likely to access the Web for news and information, such […]

Failure on a given product or service characteristic often has a stronger effect on consumers than success on that same characteristic. This is known as ______. A. technology bias B. service design flaw C. customer failure D. negativity bias E. […]

Consumers higher in individualism are more likely to _____ when faced with poor service performance. A. complain B. switch C. engage in negative word-of-mouth D. a and b E. a, b, and c Which of the following is considered an […]

The degree to which an individual behaves in a manner unique to a subculture depends on _____. A. the extent to which the individual identifies with that subculture B. how long the individual has been in this country C. the […]

Carla watches television shows whenever she has time because she uses a digital video recorder to record the shows. When she watches them, she fast-forwards through the commercials, which is known as _____. A. zipping B. zapping C. muting D. […]