The most accurate way to assess training effectiveness is to conduct pretests and
posttests and then train all the employees.
Virtual teams rely on communications technology such as videoconferences, e-mail,
and cell phones to keep in touch and coordinate activities.
Assessment centers are primarily used to identify employees’ technical skills.
In the context of recruitment sources, private employment agencies serve primarily
blue-collar workers, while public employment agencies mostly serve white-collar
workers.
In their labor relations, managers prefer to increase wages and benefits and to give
maximum control to workers over work rules and schedules.
The best stage to prepare for evaluating a training program is after the program has
been implemented.
The steps in a workforce utilization review are identical to the steps in the HR planning
process.
Peer reviews are an excellent source of information about performance in a job where
the supervisor does not often observe the employee.
Research suggests that it is more effective to improve HRM practices as a whole than to
focus on one or two isolated practices.
Personal dispositions do not play a role in creating job satisfaction.
Incentive pay for executives lays the groundwork for significant ethical issues.
All U.S. employees, including federal, state, and local government employees, are
covered under the Old Age, Survivors, Disability, and Health Insurance program.
From employers’ perspective, an advantage of merit pay is that it is cheap.
Identify a true statement about international labor relations.
A. In comparison with U.S. organizations, European organizations exert more
centralized control over labor relations in the countries they operate.
B. The day-to-day decisions about labor relations are usually handled by each foreign
subsidiary in companies that operate across borders.
C. Governments never get involved to protect workers who immigrate to other
countries.
D. Most U.S. organizations, in contrast to European organizations, bargain with a union
representing an entire industry’s employees, rather than with the local union.
E. Companies that operate across national boundaries mostly work only with unions in
the home-country.
Which of the following principles of discipline holds that an organization’s discipline
should give a clear-cut warning and follow up with consistent, objective, and immediate
consequences?
A. Per se rule
B. Laissez faire rule
C. Fundamental attribution rule
D. Outcome fairness
E. Hot-stove rule
Which of the following elements in a high-performance work system contributes to
high performance by encouraging people to strive for objectives that support the
organization’s overall goals and includes the performance measures by which
employees are judged?
A. Organizational goals
B. Task design
C. Reward systems
D. Information systems
E. Training systems
For tests that measure abstract qualities such as intelligence or leadership skills, validity
would best be established by _____ validation.
A. criterion-related
B. content
C. concurrent
D. construct
E. predictive
Identify the correct statement about flexible work schedules.
A. Flexible work schedules prevent work demands from spilling over to employees’
personal lives.
B. Flexible work schedules require companies to be staffed 12 hours a day, five days a
week.
C. Employees in manufacturing environments and service call centers are being asked
to work 16-hour days.
D. The globalization of the world economy and the development of e-commerce have
made the notion of a 40-hour workweek obsolete.
E. Professional employees do not face long hours anymore due to flexible work
schedules.
_____ can uncover reasons why employees leave and perhaps set the stage for some of
them to return.
A. Mock interviews
B. Job Descriptive Indices
C. Pay satisfaction questionnaires
D. Exit interviews
E. Summary dismissals
Dave wants to set up a manufacturing unit. He has obtained all the required licenses and
legal approvals. In order to start production in the unit, which of the following is Dave
most likely to do first?
A. Examine the processes that will be involved in manufacturing
B. Determine the number of people required for production
C. Identify the type of products that will need to be manufactured
D. Take an inventory of the special equipment, facilities, and systems needed for
production
E. Estimate the data and information needed by the work unit
Trainees are likely to respond more positively to which of the following approaches of
diversity training?
A. Increasing participants’ awareness of cultural and ethnic differences, as well as
differences in personal and physical characteristics, such as disabilities
B. Teaching employees skills for constructively handling communication barriers,
conflicts, and misunderstandings that arise when different people try to work together
C. A program that sends participants directly into communities where they interact with
persons from different cultures, races, and nationalities
D. A program that clearly demonstrates that it values diversity and minorities over the
average white male employee
E. Making people aware of cultural differences and their stereotypes about those
differences to avoid letting stereotypes influence their interactions with people
Salman, a production manager at Telecal Inc., needs to measure the performance of 10
subordinates. He writes their names on a paper and circles Karim’s name as the
best-performing employee of the group. He then circles Dillon’s name as the worst
employee of the group. He rates the remaining employees as second best, second worst,
and so on. In the context of methods of performance measurement, Salman is using the
_____ method.
A. forced-distribution
B. alternation ranking
C. graphic rating
D. mixed-standard
E. critical-incident
The HR department meets the needs of line managers by:
A. providing qualified staffing.
B. assisting in performance management.
C. designing a rewards system.
D. providing training and development.
E. enforcing labor law regulations.
Which of the following occurs when organizations encourage employees to see
relationships among ideas and to test assumptions and observe the results of their
actions?
A. High employee turnover
B. Critical, systematic thinking
C. Disruptive, intermittent learning
D. Organizational change
E. Organizational anarchy
In the role analysis technique, the people who directly interact with the person who is
filling a new role is referred to as the person’s:
A. role occupants.
B. role managers.
C. role set.
D. role sitters.
E. benchmarkers.
Numerous cases of unethical behavior have been reported in a leading beverage
company. Which of the following, if true, would strengthen the reason for the increase
in these cases?
A. The firm uses only a written code of ethics.
B. The firm uses a continuous learning culture.
C. The firm failed to use its cloud computing services.
D. The employees at the firm experience occupational intimacy.
E. The firm excludes ethical behavior in its performance measures.
What is the importance of benefits as a part of employee compensation?
Why do unions place a high level of importance on negotiating contract provisions with
an employer? What are the different types of contract provisions?
What method can an organization employ to design jobs with a view of maximizing
efficiency?
Explain the problem of skill deficiencies in the U.S. workforce.
Discuss the principles of justice that are to be followed in a system of disciplining or
discharging employees.
What are the HR responsibilities of supervisors? Explain.
List and discuss the basic human rights suggested by the work of Immanuel Kant, as
well as the tradition of the Enlightenment.
Do you think the Occupational Safety and Health Act been successful? Explain.
Describe the five dimensions of culture as identified by Hofstede.