Social support refers to the ways an organization’s people encourage training.
Greater concern for innovation and quality has shifted the job trend to using more
broadly defined jobs.
In the simple ranking method of performance measurement, managers rank employees
in their group from the highest performer to the poorest performer.
In a performance appraisal, the term validity refers to whether the appraisal measures
all aspects of performance, both relevant and irrelevant.
All job descriptions within an organization should follow the same format.
The Myers-Briggs Type Indicator is an assessment tool for behavioral styles based on
the works of the psychologist William Marston.
In the context of recruiter traits and behavior, the recruiter affects the nature of both the
job vacancy and the applicants generated.
The paired-comparison method measures the consistency of results over time.
Coaches are peers or managers who work with other employees to motivate them, help
them develop their skills, and provide them with reinforcement and feedback.
In companies that are ethical and successful, senior executives are the only stakeholders
who are responsible for the actions of the company.
Identify the guideline that should be followed by a supervisor to discourage unions.
A. Promise employees that they will receive favorable terms or conditions of
employment if they forgo union activity
B. Threaten employees with harsher terms and conditions of employment or
employment loss if they engage in union activity
C. Limit direct contact with employees
D. Interrogate employees about pro-union or anti-union sentiments that they or others
may have
E. Report any direct or indirect signs of union activity to a core management group
Florence, a marketing executive in her late thirties, had worked at a reputable marketing
firm for the last three years. However, she was fired from the company without any
prior notice when she collapsed at work after experiencing an epileptic seizure.
Following this, Florence sued the company under _____.
A. Executive Order 11246
B. Rehabilitation Act of 1973
C. Americans with Disabilities Act
D. Occupational Safety and Health Act
E. Executive Order 11478
The _____ is the set of guidelines issued by the Equal Employment Opportunity
Commission (EEOC) and other agencies to identify how an organization should
establish a recruitment process that is free and fair.
A. Uniform Commercial Code
B. Equal Opportunity Legislation and Policy
C. Code of Federal Regulations
D. Uniform Guidelines on Employee Selection Procedures
E. Equal Employment Opportunity Commission’s Employer Information (EEO-1)
Report
Which of the following incentive plans would enable its employees to think like
owners, taking a broad view of what they need to do in order to make the organization
more effective?
A. Merit pay
B. Gain sharing
C. The Scanlon plan
D. Performance bonuses
E. Profit sharing
Managing cultural diversity involves:
A. forming different pay structures for various groups.
B. creating separate career tracks for employees with families.
C. avoiding the use of affirmative action policies.
D. reducing cultural diversity by selective hiring.
E. encouraging career development for women and minorities.
With which of the following steps does the progressive discipline process end?
A. A written warning and a threat of temporary suspension
B. An unofficial spoken warning
C. An official written warning
D. Temporary suspension and a written notice
E. Termination
Which of the following activities involves giving the expatriate recognition for the
overseas service when the person returns home?
A. Resolution
B. Dissolution
C. Rationalization
D. Communication
E. Validation
Joy Limon, a manufacturing company, has a job structure that focuses on higher pay for
higher status. When the company’s CEO decides that the company will need a new set
of knowledge, skills, and abilities, he realizes that the existing pay structure may be
rewarding the wrong behaviors. In this case, which of the following alternatives to
job-based pay structures may help the organization to respond to this problem?
A. Straight piecework plan
B. Skill-based pay system
C. Delayering
D. Quality-based pay system
E. Benchmarking
A company, which has its headquarters in Japan, has branches in the United States. A
Pakistani manager works in a facility in the United States. In this scenario, Japan is the
_____ country and Pakistan is the _____ country.
A. parent; third
B. expatriate; host
C. host; guest
D. third; first
E. parent; host
In the context of validity in performance appraisal, information that is gathered but
irrelevant is called _____.
A. feedback
B. knowledge
C. concatenation
D. adjunct
E. contamination
If employee participation in making pay-related decisions is encouraged in an
organization, then:
A. administering the plans become simple.
B. the organization’s interests can be best protected.
C. the cost borne by the organization decreases.
D. monitoring performance becomes difficult.
E. the incentive plan has more chances of being successful.
Daniel, the director of operations, strongly believes that human resource management
(HRM) is critical to the success of organizations. Melissa, the CFO of the organization,
opposes Daniel’s view because she thinks HRM is an unnecessary expense for the
company. Which of the following statements weakens Melissa’s belief?
A. HRM is highly substitutable and interchangeable.
B. HRM is easily available for all companies to utilize.
C. HRM helps an organization imitate human resources at a high-performing
competitor.
D. HRM ensures that persons with high levels of the needed skills and knowledge are
easily found.
E. HRM is indispensable for building a competitive advantage.
Fiona, a manager at Norman Corp., was responsible for workforce analytics in the
organization. Her supervisor, Martin, argued that it was an unnecessary expense as he
believed that collecting employee-related information was just an administrative
responsibility. Which of the following statements, if true, would weaken Martin’s
argument?
A. Fiona established policies regarding violations of company regulations.
B. Fiona identified subordinates who showed the potential to become leaders in the
company based on the data.
C. Fiona prepared and distributed company publications on the organization’s intranet.
D. Fiona was able to actively recruit candidates from external sources, such as Internet
job postings and college recruiting events.
E. Fiona was able to specify the tasks and outcomes of a job that contributed to the
organization’s success.
_____ is the limit on training’s effectiveness that arises from the conditions within the
organization.
A. Simulation
B. Social support
C. Situational constraint
D. Psychological mindedness
E. Experiential conflict
David believes that for a company to run smoothly, it must adopt an organizational
structure in which the employees clearly know who their reporting managers are and
which departments they belong to. David claims that this will give the employees
clarity about their roles and functions and will help them contribute efficiently toward
the organization’s overall success. Which of the following statements strengthens
David’s claims?
A. Roles can be better understood when managers provide examples that will help
employees understand their roles better.
B. Clarity depends on how well a manager describes job functions.
C. Departmentalization may create a feeling of superiority among managers, which will
help them work better.
D. An organizational structure creates a positive environment without hindering the
learning process.
E. An efficient structure depends on an efficient taskforce that is willing to learn and
adapt.
What are early-retirement programs? What is a phased-retirement program and what are
its benefits?
How do employees judge the fairness of a pay structure?
How would you describe a career in human resource management (HRM)? Cite the
type of positions available, degree requirements, the nature of the work, and salary
levels.
What is balanced scorecard? What is its purpose? What are the advantages of using a
balanced scorecard?
Describe the different types of interviews that can be used for employee selection.
How do international, multinational, and global organizations differ from each other?
Briefly summarize the HR issues associated with each type of organization.
What is a pay policy line? What is its relevance?
Discuss the different criteria that employers use to judge a grievance procedure.
Describe how organizations contribute to employees’ job satisfaction and retain key
employees by providing job complexity and meaningful work.
Briefly describe how concurrent and predictive criterion-related researches are
conducted and identify at least two potential advantages of predictive validation.