The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in
terms of the abilities required to perform the job.
Through the process of work flow design, managers analyze the tasks needed to
produce a product or service.
The Civil Rights Act of 1991 was partly designed to overturn Supreme Court decisions.
Under a checkoff provision, a person must be a union member before being hired.
Employees should exercise the stock options even if the stock price has decreased.
Which of the following statements is true of high-performance work systems?
A. Creating a high-performance work system is akin to using traditional management
practices.
B. To function as a high-performance work system, people, technology, and
organizational structure must be completely independent of one another.
C. To develop a high-performance work system, organizations need to determine what
kinds of people fit their needs and then locate, train, and motivate those special people.
D. A high-performance work system usually excludes reward systems.
E. Integrated high-performance work practices usually have little impact on
productivity and long-term financial performance.
Johanna, a professional counselor, was recently asked to talk to an ex-employee of
Highlanders Corp., a manufacturing company, about his performance issues. Johanna
talked to this ex-employee about how his skills set did not allow a good fit in the
manufacturing industry. Into which of the following roles does Johanna fit best?
A. CEO of Highlanders Corp.
B. Mediator
C. Arbitrator
D. Outplacement counselor
E. Volunteer at Highlanders Corp.’s employee assistance program
Which of the following describes a planned effort to enable employees to learn
job-related knowledge, skills, and behavior?
A. Selection
B. Performance appraisal
C. Training
D. Compensation
E. Recruitment
The senior management of a firm is undecided about the number of employees needed
for its new project. Management uses a network of computer software systems that
enables it to know the various possible outcomes required for the formation of the new
project team. The type of system most likely to have been used in this case is a(n)
_____.
A. expert system
B. employee retention system
C. decision support system
D. work-action system
E. document management system
What is the perception about training in a learning organization?
A. It is treated as a superfluous corporate ritual.
B. It is viewed as an investment in the organization’s human resources.
C. It is considered as the only driver of continued growth and sustainability.
D. It is deemed as the primary means of retaining good employees.
E. It is regarded as a tool to minimize organizational anarchy.
Mindy Ellis, a manager at Savannah Grasse, observes that Mark is a slow learner and
has not been able to grasp the nuances of his job responsibilities. She sees potential in
Mark and decides to motivate him by working one-on-one with him and teaching him
the necessary skills required to perform his job well. In this scenario, Mindy is acting as
a _____.
A. pupil
B. protege
C. mentor
D. coach
E. tutor
Which of the following refers to a country that is neither the parent country nor the host
country of a company?
A. First country
B. Facilitating country
C. Governing country
D. Third country
E. Guest country
When employees in an organization have reason to believe that the management is
overlooking their needs and interests, they are likely to respond by collectively forming
_____.
A. partnerships
B. bureaus
C. trade associations
D. labor unions
E. Interest groups
_____ is a group incentive program that measures improvements in productivity and
effectiveness and distributes a portion of each gain to employees.
A. Profit rate
B. Gainsharing
C. Commission sharing
D. Merit rate
E. Group bonus
The simplest approach to evaluating training is to:
A. use only a pretest.
B. calculate the return on investment.
C. conduct pretests and posttests on all trainees.
D. use only a posttest.
E. compare pretest and posttest scores of the trained group with those of an untrained
group.
Barry, a supervisor at Yenzen Hotels Inc., thinks self-appraisal is a valid measure of
performance appraisal. However, his colleague Vincent disagrees. Whose argument is
most likely to be correct and why?
A. Vincent is right because there are no disagreements between a manager and an
employee when self-appraisal is used.
B. Barry is right because self-rating is the most preferred source of performance
appraisal information.
C. Vincent is right because employees have a tendency to inflate their self-assessments.
D. Barry is right because self-appraisals serve as an ideal basis for administrative
decisions.
E. Vincent is right because self-appraisals are important for a 360-degree performance
appraisal.
Carmella, an HR manager at Crexion Inc., is dealing with labor shortage problems due
to a sudden increase in production levels at the company. Among the following options,
the fastest way to fix this problem is to _____.
A. use retrained transfers
B. focus on turnover reductions
C. hire new employees
D. hire temporary employees
E. focus on technological innovation
_____ is a team training method that trains a team on how to share information and
decisions to obtain the best team performance.
A. Behavior modeling
B. Experiential program
C. Diversity training
D. Coordination training
E. Simulation
Identify the detail that needs to be asked in an application form to gather information
about suitable candidates.
A. Marital status
B. History of disabilities
C. Number of children
D. Educational background
E. Applicant’s race
Identify the correct statement regarding the Occupational Safety and Health Act
(OSHA).
A. In a closing conference, all the findings of the inspection are kept confidential with
the concerned officers.
B. OSHA compliance officers do not entertain any kind of input or complaints from
employees during the inspection.
C. OSHA compliance officers notify employers a month in advance before the
inspection.
D. The OSHA compliance officer will seek a restraining order from the U.S. District
Court, even if the inspection reveals that the problem is minor.
E. If an OSHA violation results in citations, an employer must post each citation in a
prominent place near the location of the violation.
Which of the following is the most accurate way to evaluate a training program?
A. Using only a pretest
B. Conducting pretests and then training only part of the employees
C. Conducting pretests and posttests on all trainees
D. Using only a posttest
E. Checking trainees’ performance, knowledge, and attitudes only after training
Jacob is a new father. His company helps Jacob by collecting information about the cost
and quality of available child care. The company also provides Jacob with 12 weeks of
unpaid leave. Which of the following is true of the child care provided by Jacob’s
company?
A. The child care provided by the company is at the lowest level of involvement.
B. The child care provided by the company is at the highest level of involvement.
C. According to the Family and Medical Leave Act, the company has not provided
Jacob with adequate child care.
D. According to the Patient Protection and Affordable Care Act, the company has
exceeded the level of involvement that is permissible.
E. The child care provided by the company is a form of a dependent care assistance
plan.
In a recent trend, some companies are doing away with their human resource (HR)
departments altogether because they:
A. prefer to have vertical organizational structures.
B. want to establish a centralized decision-making system.
C. need more narrowly defined jobs due to greater concern for innovation and quality.
D. do not need HR for recruitment as they rely heavily on promotions from within and
applicants referred by current employees.
E. want to encourage department managers and other employees to handle HR issues as
they arise.
Name the type of union security arrangement that is illegal under the provisions of the
National Labor Relations Act.
A. Union shop
B. Agency shop
C. Closed shop
D. Open shop
E. Checkoff provision
What is outsourcing? What are the trends in human resource (HR) outsourcing?
Describe some ways in which organizations can simplify the mental demands of a job.
Explain the reason for the decline in union membership in the United States.
What is a human resource information system (HRIS)? How does it help HR
professionals?
Why are drug tests a controversial component of the personnel selection process? What
are some of the ways in which organizations can avoid problems associated with drug
testing?
What is a request for proposal? What is its importance?