A balanced scorecard is a combination of performance measures directed toward the
company’s long- and short-term goals.
Floating holidays are standardized on an annual basis in the United States.
The Office of Federal Contract Compliance Programs (OFCP) audits government
contractors to ensure they are actively pursuing the goals in their plans.
In a job specification, a skill refers to a general enduring capability that an individual
possesses.
Mediation is the most formal and least used method of conflict resolution.
Most organizations check references as soon as they receive a candidate’s application
form.
Aptitude tests assess a person’s existing knowledge and skills.
Interviews are the least expensive method of employee selection.
Cultural differences are insignificant while promoting safety internationally.
Providing employees with the opportunity to get away from the day-to-day stresses of
their job and acquire new skills and perspectives is known as a(n) _____.
A. transfer
B. expatriate assignment
C. sabbatical
D. externship
E. downward move
A feature of an effective incentive pay plan is that it should:
A. have performance measures based on employees’ requirements.
B. not be provided as a direct percentage of employees’ performance.
C. encourage group performance and sideline individual achievements.
D. be the same for all employees in the organization.
E. have performance measures linked to the organization’s goals.
Which of the following refers to the process of getting detailed information about jobs?
A. Job rotation
B. Supply chain management
C. Job analysis
D. Policy creation
E. Job orientation
The Public Transport Union and the Chicago Transit Authority are in conflict with each
other. When the conflict escalates, the Chicago City Council decides to intervene and
settle the dispute. The Council, after listening to offers from both sides, puts forth a
binding settlement, which both parties must accept. In the context of the alternatives to
work stoppages, this is an example of _____.
A. arbitration
B. fact finder negotiation
C. mediation
D. checkoff bargain
E. greivance leverage
Carroll Inc., a cell phone manufacturer, has its assembly operations performed by
Mortimer Corp., a firm that deals exclusively in assembling products for other
companies. This scenario indicates that Carroll engages in the practice of _____.
A. outsourcing
B. reengineering
C. downsizing
D. benchmarking
E. acquiring
While filling out an application for the position of administrative assistant, Rachel was
asked to provide the name and phone number of her previous supervisor. She was also
provided the alternative of presenting a letter from her previous supervisor vouching for
her performance on the job. Which of the following tools used in the initial selection
process is illustrated in this case?
A. Application form
B. Resume
C. Background checks
D. Aptitude tests
E. References
_____ provides a method for rewarding performance in all of the dimensions measured
in the organization’s performance management system.
A. Differential piece rate
B. Standard hour plan
C. Merit pay
D. Piece rate
E. Commission
Which of the following organizations benefits when switching from a defined-benefit
plan to cash balance plans?
A. Organizations with many experienced employees
B. Organizations with a few skilled employees
C. Organizations with many young employees
D. Organizations with many retired employees
E. Organizations with highly skilled, young employees
Sairs Info Solutions is a firm that develops software applications for other companies.
After the company moves into a new office space, most of the employees complain
about the lack of comfortable seating arrangements. Following up on the complaint, the
HR department advises management to invest in studying the ergonomics of the new
office space. Which of the following would serve as an incentive for the company to
invest in the study of ergonomics?
A. Ergonomics empowers employees by giving them decision-making authority.
B. Ergonomics reduces the physical strain on employees performing a job.
C. Ergonomics reduces the number of reporting relationships in a job.
D. Ergonomics enlarges jobs by moving employees among different jobs.
E. Ergonomics increases a job’s mental demands.
The differential piece rates system refers to:
A. an incentive pay plan in which the employer pays the rate per piece based on the
difference in performance of employees.
B. a system that gives employees a bonus if the ratio of labor costs to the sales value of
production is below a set standard.
C. an incentive pay in which the piece rate is higher when a greater amount is produced.
D. a system of linking pay increases to ratings on performance appraisals.
E. an incentive pay plan where every employee is paid different wages based on the
skills they possess.
Peter, a British citizen, and Keith, a U.S. citizen, are employees of an electronics
manufacturing company headquartered in London. While Peter works out of the
London office, Keith operates out of the marketing unit in New York. Which of the
following statements is true in this scenario?
A. Peter is a host-country national.
B. Peter is a parent-country national.
C. Peter and Keith are expatriates.
D. Keith is a third-country national.
E. Keith is a home-country national.
The National Labor Relations Board (NLRB) certifies a union as the exclusive
representative of a group of employees when:
A. the management of an organization approves of a union.
B. a union pays its dues to the board.
C. at least 51% of the employees join the union within a certain time (30 days) after
beginning employment.
D. a majority of workers vote in favor of a union.
E. the American Federation of Labor and Congress of Industrial Organizations
(AFL-CIO) votes in favor of a union.
The most popular way of empowering employees is by:
A. narrowing the scope of jobs.
B. designing work so that it is performed by teams.
C. adopting a centralized decision-making approach.
D. paying bonuses to all employees regardless of contribution.
E. providing employees with simple, repetitive jobs.
Some of the employees of RVZ Services were unhappy with their supervisor’s
comments and remarks. They felt that they were unduly being discriminated against by
the supervisor. They turned to the HR department for help. Addressing such problems is
a part of the HR function of:
A. recruitment and selection.
B. employee relations.
C. training and development of employees.
D. performance management.
E. planning and administration of pay and benefits.
Which of the following is a vital tool in making confidential HR-related information
widely accessible to authorized users within an organization?
A. A decision support system
B. An expert system
C. An intranet
D. A transactional processing system
E. A judge-advisor system
Employee stock ownership plans (ESOPs) are attractive to employers. Along with tax
and financing advantages, ESOPs give employers a way to build pride in and
commitment to the organization. Which of the following statements weakens this
argument?
A. Employees are not allowed to participate in general body meetings as shareholders.
B. The stocks within the trust are too widely diversified to earn high returns.
C. The stock earnings are taxed at high rates.
D. Employees are forced to return the stock profits to the organization.
E. Risks involved will directly affect employees’ retirement income.
Define labor force. Distinguish between internal labor force and external labor market.
Define electronic human resource management (e-HRM). List the applications of social
networking tools employed by organizations to assist human resource management.
Explain alternative dispute resolution systems and the stages that generally constitute
this system. Justify its increase in use.
Define hourly wage, piecework rate, and salary.
Discuss the legal requirements that must be met by employers to avoid wrongful
discharge.
Briefly describe a calibration meeting.
Why is it essential for organizations to communicate the nature and value of benefits to
their employees?
Discuss the steps in a work flow analysis.
What are the different stages of instructional design process?