Job satisfaction is always based on an objective and complete measurement of the
situation and not on perception.
According to the person analysis method, performance feedback is the only variable
that can be affected by training.
An organization’s policies, rather than the wages, salaries, and bonuses that employees
earn, determine the job structure and pay levels within that organization.
Training programs use case studies to develop employees’ management skills.
Knowledge workers in an organization do not work directly with customers.
Because benefits packages are more complex than pay structures, they are harder for
employees to understand and appreciate.
According to equity theory, employees evaluate job outcomes such as compensation in
terms of outputs.
Executive Order 11478 requires the federal government to base all its employment
policies on national origin.
If state laws specify minimum wages, in addition to the federal level, employees are
entitled to receive whichever rate is higher.
Compared to a behavioral observation scale (BOS), a behaviorally anchored rating
scale (BARS) makes it easier for providing feedback, maintaining objectivity, and
suggesting training needs.
A standard feature of a modern Human Resource Information Systems (HRIS) is the
use of relational databases, which store data in separate files that can be linked by
common elements.
The right of free consent states that employers can conceal the nature of a job while
hiring an employee for a particular position.
According to the Financial Accounting Standards Board (FASB), employers fund
retirement benefits on a pay-as-you-go basis.
The outcome of action planning often takes the form of a career development plan.
Daniel, an American, is selected by his firm to undertake a temporary assignment in
Russia. Daniel’s compensation is determined and adjusted in accordance with the
standard of living in Russia. He is also paid relocation expenses to ensure he is not
inconvenienced by the transfer. Which of the following approaches have been used to
determine Daniel’s compensation?
A. Third-country based approach
B. Flat-pay approach
C. Transactional approach
D. Balance sheet approach
E. Going-rate approach
Nina works at Gia Inc., which provides her with a health care plan that contracts with
health care professionals to provide services at a reduced fee. Which type of health care
plan is Gia providing to its employees?
A. Flexible spending account
B. Preferred provider organization
C. Health maintenance organization
D. Consumer-driven health plan
E. Managed care plan
Edgar works at Alpha Inc. He is responsible for identifying individuals with skills
required for the various roles in the organization. Which of the following human
resource management (HRM) practices is being performed by Edgar?
A. Performance management
B. Employee relations
C. Selection
D. Training
E. Compensation
Which of the following statements is true about a product market?
A. The cost of labor does not affect the product market because it is an insignificant part
of an organization’s costs.
B. Product-market considerations are of particular concern to a company when its
customers place greater importance on product rather than price.
C. Organizations in a product market are competing to serve the same customers.
D. Product markets typically place a lower limit on the pay an organization will offer its
employees.
E. Organizations in a product market must increase the cost of labor every quarter.
The HR department at AYM Resources is having a tough time documenting its
strategies. In addition, irregularities were uncovered when reviewing the training
expenses for a new group of employees. As a solution to these issues, the general
manager proposes that all policies, decisions, expenses, and other plans be documented
thoroughly with the help of computers that would store pertinent data and
organizational information. In this scenario, the general manager proposes using _____.
A. transformational processing
B. expert systems
C. decision support systems
D. micro processing
E. transaction processing
Sally, a supervisor at RandomThoughts Corp., believes that finding a new job is rarely
easy and can take months, so her employees are very cautious about quitting. Ursula,
Sally’s manager, however, argues that some employees may be unable to resolve
problems without leaving the company altogether. Which of the following situations is
most likely to strengthen Ursula’s view?
A. If Sally’s subordinates are dissatisfied because they find their pay too low
B. If Sally’s subordinates are dissatisfied because they find her unfair
C. If Sally fires an employee because of violating public policy
D. If Sally fires an employee because of violating an antidiscrimination laws
E. If Sally’s employees are poached and employed by a rival company that offers them
higher salaries
Which of the following is enforced by the Equal Employment Opportunity
Commission?
A. Thirteenth Amendment
B. Rehabilitation Act of 1973
C. Fourteenth Amendment
D. Executive Order 11246
E. Americans with Disabilities Act of 1990
Akira is very dissatisfied with her job situation, but she does not perceive any other
employment opportunities, so she stays and spends most of the workday dreaming
about nonwork matters. Which of the following is being experiencing by Akira?
A. Physical withdrawal
B. Psychological job withdrawal
C. Role overload
D. Benchmarking
E. Whistle-blowing
What is a human resource (HR) dashboard?
A. It is a messaging system used by HR managers to communicate with employees.
B. It is a display of how the company is performing on specific HR metrics.
C. It is a tool used to measure the profitability and growth rate of the organization.
D. It is a computer system used to acquire and distribute information about work
schedules and job duties.
E. It is a system used to store, analyze, and process the information regarding the levels
of demand and inventory.
Valarie Robbins, a project manager at Schmitt and Co., believes that she should create
an opportunity for all employees to gain knowledge about the different areas in the
organization. She believes that it will make her employees familiar with all departments
of the company. Her manager advises her that this strategy could cost the company time
and money. Which of the following statements supports Valarie’s belief?
A. The economy is currently under recession, and the company is losing profits.
B. This strategy takes up a lot of time, something that the company cannot afford.
C. This strategy will create job dissatisfaction in employees who prefer to stick to one
job.
D. Too much knowledge will create confusion when employees keep switching roles.
E. This strategy will allow employees to develop new skills and will keep them
empowered.
Sarah works at an organization that places high emphasis on relationships, service, care
for the weak, and preserving the environment. Sarah’s workplace would be viewed as
one that places emphasis on the qualities that are considered high in _____.
A. femininity
B. masculinity
C. power distance
D. individualism
E. capitalism
Alamos Inc. has extensively made use of the technology called cloud computing for
several functions of its HR department. This technology has helped manage department
functions, store necessary data, and also has given employees access to the required
databases to resolve customer queries and complaints. Which of the following, if true,
would disrupt the services provided by this arrangement?
A. Internet access in the facility is intermittent for three hours every day.
B. An updated version of the cloud is available with more features.
C. Many other companies are making use of this device to store and manage data.
D. The data stored can be subject to cyber crimes.
E. The technology automatically blocks access to those who do not have required
credentials.
Which of the following is true of the validity of selection criteria?
A. Validity cannot be explained using correlation coefficients.
B. Validity identifies the extent of random error in a selection procedure.
C. Validity assures the accuracy of selection criteria.
D. Validity cannot measure the relevance of selection criteria.
E. Validity ensures the fairness of employment practices during selection procedures.
Harriett wants to apply for a job vacancy. She calls the recruiter who had advertised this
vacancy to know more about the job. The recruiter gives some background information
about the positive and negative qualities of the job to Harriett. Which of the following
terms refers to the job information given by the recruiter?
A. Vacancy analysis
B. Substantive job criticism
C. Pragmatic job survey
D. Realistic job preview
E. Role examination
Martha Wong has been through a series of self-assessments and has received constant
feedback. She has listed her goals for the future and thinks of various ways in which she
can accomplish them. The act of determining the various methods to accomplish
Martha’s goals is an example of _____.
A. empowerment
B. determination
C. training
D. an action plan
E. a career restructure
Which of the following is a union security arrangement that requires a person to pay his
or her union dues but is not required to pay for union membership?
A. Agency shop
B. Union shop
C. Closed shop
D. Maintenance of membership
E. Checkoff provision
Identify the correct statement about succession planning.
A. It ensures that middle management systematically reviews leadership talent in the
company.
B. It provides a set of developmental experiences that managers must complete to be
considered for top management positions.
C. All companies have a succession plan ready when they need one.
D. It identifies a specific replacement for each managerial position within a company.
E. It focuses on low-potential and medium-potential employees.
Distinguish between behavioral observation scales (BOS) and behaviorally anchored
rating scales (BARS).
Elaborate on how gainsharing can be successful as a form of group incentive.
Discuss the various purposes of performance management systems.
How do managers and peers develop employees through coaching?
Discuss how employers can overcome the challenges of outsourcing.