A risk of diversity training programs is that they may alienate minorities.
Standard hour plans are quality-oriented incentives for professional employees.
The results of a personality test are the most reliable.
According to research, employees who are extroverted, agreeable, and conscientious are
most successful at completing overseas assignments.
An application form can request information regarding an applicant’s marital status and
race.
The last step in the instructional design process involves choosing a training method.
Identify the statement that accurately represents the Americans with Disabilities Act.
A. It permits an employer to cut down on fringe benefits of individuals with disabilities.
B. It permits discrimination in areas such as layoffs and leaves.
C. It goes beyond prohibiting discrimination to require that employers take steps to
accommodate individuals covered under the legislation.
D. It classifies a person who needs ordinary eyeglasses or contact lenses to perform
each major life activity with little or no difficulty as disabled.
E. It is used to protect individuals with conditions such as obesity and substance abuse.
Julianna, the HR manager at Hudson Corp., is facing criticism from the company’s
high-performing employees for the lack of an effective incentive scheme that rewards
them with the necessary pay. The company has avoided paying out incentives in
addition to employees’ monthly salary in an attempt to minimize costs. But, after the
last annual meeting, it has been decided to pay employees an incentive amount based on
their performance ratings and their compa-ratio. In this scenario, Julianna would be
applying the system of:
A. merit pay.
B. piecework pay.
C. standard hour pay.
D. commission.
E. attendance bonus.
Which of the following statements is true about the 360-degree feedback process?
A. It involves rating an individual in terms of work-related behaviors.
B. It collects a single perspective of a manager’s performance.
C. It breaks down formal communications about behaviors and skill ratings between
employees and their internal and external customers.
D. It gives results that can be easily interpreted by anyone.
E. It demands very less time from the raters to complete the evaluations.
Pamela, the manager of an electronics store in California, gives her staff the authority to
resolve customer complaints. She lets the staff decide whether to issue refunds or
replace merchandise in case of consumer grievances. Which of the following job design
techniques does Pamela implement in her store?
A. Job sharing
B. Job extension
C. Job rotation
D. Job enrichment
E. Job evaluation
The extent to which something provides economic value greater than its cost is called
its _____.
A. practicality
B. utility
C. validity
D. accountability
E. reliability
For which of the following purposes is it most appropriate to use performance results
when making subordinate evaluations of performance?
A. Administrative
B. Investigative
C. Strategic
D. Developmental
E. Executive
Which of the following best describes offshoring?
A. It is the practice of having another company provide services.
B. It refers to moving operations from the country where a company is headquartered to
a country where pay rates are lower but the necessary skills are available.
C. It is a method of staffing other than the traditional hiring of full-time employees.
D. It is a complete review of the organization’s critical work processes to make them
more efficient and able to deliver higher quality of products and services.
E. It refers to acquiring a new company in a distant location or another country in order
to acquire higher market share or growth.
N-Pax Technology Corp., a microchip manufacturing company, is hiring for the
position of marketing manager for its new division. Nathan, the HR manager, considers
the factual information necessary for performing the job successfully, the candidate’s
level of proficiency at performing tasks, his or her enduring capabilities, and other
personality traits, such as persistence or motivation to achieve. Which of the following
most likely relates to the task being carried out by Nathan while hiring for this position?
A. Job rotation
B. Job definition
C. Job evaluation
D. Job scope
E. Job specification
Most national unions in the United States are linked with the _____, an association that
pursues to improve the shared interests of its member unions at the national level.
A. National Labor Relations Act (NLRA)
B. Change to Win
C. American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)
D. Chamber of Commerce
E. National Association of Manufacturers
Teamwork and empowerment contribute to high performance when they improve
_____.
A. job satisfaction
B. organizational goals
C. organizational ethics
D. job rotation
E. job enlargement
High-performance work systems result in _____.
A. simple, repetitive jobs
B. high employee turnover
C. high production costs
D. high product quality
E. centralized decision making
Hugh, HR manager at Brent & Sons Corp., keeps himself informed about the changing
business trends and how they might have an impact on his firm. His capability allows
the company to effectively organize its human resources and seize any opportunity for
business expansion. Which role of an HR manager is Hugh playing in this scenario?
A. Cultural steward
B. Talent manger
C. Credible activist
D. Operational executor
E. Strategic architect
According to the Myers-Briggs Type Indicator, what is true of individuals with a
Sensing (S) preference?
A. They enjoy surprises.
B. They tend to rush into decision making.
C. They tend to focus less on facts and more on possibilities and relationships among
them.
D. They focus on interpersonal relationships.
E. They tend to gather the facts and details to prepare for a decision.
Identify the disadvantage of using the Position Analysis Questionnaire (PAQ).
A. It applies exclusively to similar job profiles.
B. It measures only the inputs of a work process.
C. It fails to provide computerized reports.
D. It only deals with the mental processes involved in performing a job.
E. It results in abstract reports that are of limited use.
Explain what job withdrawal is and discuss the four types of conditions that leads up to
it.
What is occupational intimacy? Explain.
Differentiate between training and development of employees.
Discuss the three elements of a needs assessment process.
Briefly describe group mentoring programs.
Describe the types of rating errors that influence performance evaluation, and explain
the ways in which they can be minimized.
Explain the different approaches of evaluating training.
List the conditions that contribute to the formation of a high-performance work system.
List the four principles followed by ethical, successful companies.
List the ways in which a performance feedback session can be improved.