Archives: Quiz

As a speaker, you build _____ or ______ as a community member through your disciplined performance. A. Ethos; credibility B. Pathos; emotions C. Logos; emotions D. Ethics; credibility Communication can produce change. a. True b. False TRUE Justice, as a […]

Discipline is about __________. A. Shaping behavior B. Academic fields C. Punishment D. All of the above ________ was interested in understanding languages formal properties like form and structure. A. Sapir B. Denny C. Whorf D. Saussure D Shared, global […]

The illusion that people who occupy positions of power represent what is appropriate and typical is described by poet Audre Lord in which of the following ways? A. Magical thinking B. Logical fallacy C. Symbolic interactionism D. Mythical norm The […]

Aristotle was considered an authority on rhetoric. *a. True b. False Fassett and Warren explain that our ______ can never erase our ______. A. Intentions; thoughts B. Actions; thoughts C. Intentions; actions D. Thoughts: intentions C Ralph’s mother, father, and […]

Which of the following is NOT a possible limitation to implementing cultural change of an organization? A) Cultural norms are deep-seated and may be quite resistant to change B) Successful changes in an organization’s culture typically occur over a long […]

Rensis Likert refers to managers as the __________. A) Focal point B) Trend setter C) Leader D) Linking pin Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature? A) Establish trust […]

Creating a clear result-oriented vision in relation to discovered potential and in relation to questions of higher purpose describes which phase of the process of appreciative inquiry? A) Discovery B) Dream C) Design D) Destiny McGregor’s suggested strategies that can […]

Which of the following is true in terms of social and structural connections, under some circumstances? A) Weak ties can actually facilitate creativity more than strong ties B) Strong ties promote creativity more than weak ties C) Strong ties discourage […]

In the New Public Service, the notion that solving problems requires citizens and communities be engaged in implementing policies is an example of: A) Thinking strategically and acting democratically B) Serving citizens, not customers C) Serving rather than steering D) […]

Eliminating stress is possible. Ignoring the symptoms of stress overload is one of the ways of coping with and managing stress effectively. False Organizational behavior is concerned with how people act, their motivations, and how they interact with others. True […]

Time is always available for decision making to undergo a calculated process. “Conflict intelligence” is defined as the ability to read conflict situations and respond to ways that can resolve the conflict. True Issues that are worth conflict connect people […]

Job satisfaction and overall motivation for employees are only influenced by factors directly related to the work. Once the process is clearly defined, it should be the responsibility of the team to control the process. True According to the attribution […]

Power can be a double-edged sword. To provide leadership in moving a group in a new direction, a leader does not have to exercise power or control. True Organizational behavior can tell a manager what type of computer system will […]

Conflict can be extremely beneficial to the workplace. The “fight-or-flight” response is the dominant behavioral response to stress among males. True In order for comprehensive change to occur in any organization, attention must be given to both strategic change and […]

People who have experienced long periods of stability and minimal change are likely to respond to change in which of the following ways? a. Feeling unsettled with a higher perceived risk b. A tendency to trust periods of increased change […]

Re-creation happens in response to a major external event. a. True b. False What is the difference between an experienced change agent and an expert change agent according to Miller? a. Experienced agents believe that powerful communication will convince people […]

Which is more effective at driving change: pull or push tactics? a. Push tactics are more effective because they can utilize reward-and-punishment power b. Agents should try to only use pull tactics because they appeal to higher-order purpose c. Neither […]

Which of the following is not a change tool to help employees commit to a change? a. Stakeholder engagement b. Participative teams c. Using the change leader’s perspective to convince others of the change d. Bringing change initiatives to light […]

What are Duck’s Five Stages of Change? a. Preparation, implementation, vacillation, flagellation, completion b. Stagnation, preparation, implementation, determination, fruition c. Configuration, centralization, fertilization, perspiration, preservation d. Anticipation, stimulation, application, determination, acclimatization When approaching a formal approval process, change agents should […]

Employees don’t need to take explicit action to incite change. Organizations are constantly changing, and change opportunities will present themselves regularly. a. True b. False The reasons for change are usually clear and easily definable. a. True b. False B […]

According to Duck’s model, determination describes the emotional state of leaders when they first identify the need for change. a. True b. False Anyone in the organization can hold multiple change roles throughout the change project. a. True b. False […]

What factors determine organizational readiness for change? a. The number of organizational change projects done in the past b. Leadership commitment and member confidence in the leadership c. The amount of money available to incentivize employees to buy in d. […]

The need for change is always clear and dramatic. As uncertainty ____________, the amount of information that needs to be processed between decision makers _______________. a. Decreases, increases b. Increases, decreases c. Increases, increases d. Increases, stays the same C […]

Schein (1987) did which of the following to Lewin’s (1947) three-step model of change? A. refuted it after testing it on organization change B. expanded and elaborated each step, and redesignated the steps as overlapping stages C. reversed them D. […]

When leaders first respond to changes in the environment that threaten the organization’s survival, their first concern should be ______. A. the content of change B. the process of change C. the cycle of change D. the system of change […]

To be its most effective, consulting for organization change must focus on ______. A. the content B. the process C. both the content and process D. the unanticipated Chaos theory involves concepts known as ______. A. the butterfly effect B. […]

Sociotechnical systems ______. A. focus on the interdependence of workers and the tools they use B. focus on how computer technology changes the way people work C. is irrelevant to organization change D. is too controversial to be taken seriously […]

The “small professional services partnership” case example illustrates ______. A. evolutionary change B. rapid growth C. how organizations broaden their client services D. change without changing leadership qualities When making decisions, it is highly valuable for a leader to understand […]

The case study involving Teachers College, Columbia University, is based upon the principle of an organizations being ______. A. an open system B. organization influenced by its environment C. the context in which the changes occurring D. all of these […]

The complexity of organizations can be incorporated in the organization change plan by ______. A. simplifying the organization into three levels B. incorporating into the plan the fact that interactions across organization levels are very important C. abandoning the plan […]

The secret to success of the Four Habits Model was in ______. A. the execution B. applying the skills associated with each habit to each individual patient C. applying the skills in a unique manner to each patient D. all […]

What was an unexpected finding of the Hawthorne studies? A. Scientific management was ineffective. B. The assumed cause-effect linkage between illumination and productivity did not exist. C. Production only increased when the lighting decreased. D. There’s no link between productivity […]

The paradox of planned organization change is ______. A. easy and different B. linear and nonlinear C. useful for government healthcare facilities D. inherent in the shift to digital technology An intervention into a system causes ______. A. disequilibrium B. […]

In dealing with change, leadership should be considered ______. A. in terms of transformational and discontinuous B. continuous and transactional C. exclusive of members D. none of these British Airway’s CEO helped facilitate acceptance to change by ______. A. keeping […]

Which of the following proposed that organizations get into trouble when their fundamental beliefs and assumptions no longer fit reality? A. Drucker B. Lewin C. Lippitt D. Maslow The primary aspects of culture are ______. A. values and norms B. […]

Which of the following is/are true? A. Deep organization change is very difficult. B. Most attempts at changing organizations are not successful. C. Both A and B. D. Neither A nor B. According to Burke, potential leaders need to learn […]

The essence of Witherspoon’s double coaching is ______. A. applying the idea that the way leaders act and the results they get begin with the way they think B. a different form of 360-degree feedback loop C. a methodology for […]

The process of restoration of trust requires ______. A. motivation B. perseverance C. patience D. all of these Organizational culture change requires ______. A. system wide changes B. direct response to the external environment C. revolutionary interventions D. all of […]

Communicating the need for change, initiating key activities, and dealing with resistance are part of the ______. A. prelaunch phase B. launch phase C. post launch phase D. sustaining the change Not unlike sergeants in the Army, nurses can be […]

Burke recommends which of the following paradigms to help understand organization change ______. A. holistic B. living systems C. both A and B D. neither A nor B Burke strongly endorses, to ensure survival, effectiveness, and long-term success that change […]

The changes at British Airways ______. A. perturbed the organization’s system B. punctuated its equilibrium C. caused leadership to question the way the organization did things D. all of these George Litwin, of the Burke—Litwin model, developed ______. A. an […]

Integrating behavioral science with standard forms of management strengthen our understanding and effectiveness of organization change methodologies and processes. Taylor’s “scientific management” is based on these four principles: data gathering, worker selection and development, integration of the science and the […]

The line or division between work and life is referred to as a. imaginary. b. superficial. c. a hard line. d. a boundary. How long does it usually take postgraduates to find their first jobs after college? a. 1–2 months […]

Stacy has a Facebook account and uses it as a sounding board for her frustration with her personal life and company. Which of the following statements is true? a. Stacy should only delete anything on her Facebook page that is […]

____________________ are formally prescribed by the organization. a. Informal communication networks b. Organizational chart c. Formal communication networks d. none of the above Nonverbal communication cannot substitute part of a verbal message. a. True b. False b The goal of […]

Which of the following text messages should have been communicated with a phone call or in person? a. “see you there.” b. “meeting @ 10” c. “you got the promotion!” d. none of the above The idea that workers are […]

Which is the most appropriate attire for a female interviewee? a. black skirt, colorful blouse, and matching jewelry b. black pants and light colored blouse c. black, dark grey, or dark blue suit with a skirt, light colored blouse, and […]

Internet sources require special attention when validating their credibility. a. True b. False Which of the following accomplishments would be the most beneficial to highlight on a rsum for someone applying for a leadership position? a. 3.0 GPA b. member […]

According to ________________, there’s no best way for managers to lead. a. Hersey and Blanchard’s Situational Leadership Theory b. Fiedler’s Contingency Theory c. Blake and Mouton’s Managerial Grid d. none of the above Space, environment, and touch are all nonverbal […]

Which of the following statements is true concerning language in the workplace? a. Employees are more productive if they all speak the same language. b. The use of more than one language in a workplace is preferred. c. Employees who […]