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According to Duck’s model, determination describes the emotional state of leaders
when they first identify the need for change.
a. True
b. False
Anyone in the organization can hold multiple change roles throughout the change
project.
a. True
b. False
All of the following are change levers that Robert Simon suggests focusing on except:
a. Interactive controls
b. Diagnostic controls
c. Alignment metrics
d. Belief systems
Which decision should be made first?
a. Structure
b. Culture
c. Tasks
d. Strategy
The Change Path Model provides thorough instructions for enacting change that should
be followed closely to ensure success.
a. True
b. False
What are the personal benefits of being a change leader?
a. It gives the change leader a chance to deal with failure
b. It causes them to be more peripheral to the organization
c. It can prove to be educational and career enhancing
d. It doesn’t challenge an individual’s view of organizations
In order to get a full picture of the informal organization, which stakeholder(s) must be
considered?
a. Yourself
b. The CEO
c. The lowest level employees
d. Former employees
In order for individuals to shift their mental maps, what is required?
a. Workshops and presentations
b. Curiosity and ambition
c. Teamwork and flexibility
d. Openness and reflection
What situation makes it easiest to instigate change?
a. The stakes are low so the organization can change gradually
b. Everything else is stable so people only have to accept one change instead of many
c. When everyone else’s organizations are changing so people don’t feel left out
d. When there is an external urgency to complete the change
In the implementation stage, which reporting structure is most effective?
a. Brainstorming sessions
b. Task force
c. Town hall meeting
d. Having the people who generate ideas also make the decisions
What is a risk of acceptance of change?
a. Having the change move too quickly
b. The possibility of groupthink
c. Accepting the wrong change for the organization
d. People are in it for the wrong reasons
What best describes the approach of information and education?
a. Identifying common goals and using them to surmount resistance
b. Helping the organization understand that it is near a crisis
c. Build awareness and support through dissemination of information
d. Use higher-order values to motivate others
Every organization organizes its work generally the same.
a. True
b. False
Which of the following tends to be the least popular power tactic?
a. Referring to a higher authority
b. Bargaining
c. Developing coalitions
d. Applying sanctions
The movements of stakeholders follow which of the paths below?
a. Interest, awareness, desire for action, leadership
b. Awareness, discussion, communication, participation
c. Awareness, interest, desire for action, take action
d. Denial, grief, bargaining, acceptance
Generating short-term wins is important for what reason?
a. To capture the hearts and minds of employees
b. To give people an overarching dream of an inspiring future
c. To continue pressing forward so that change seeps into the deepest parts of the
organization
d. To keep employees motivated when large-scale results may be difficult to see
immediately
The more __________ people are, the more they will be willing to change.
a. Intelligent
b. Dissatisfied
c. Senior
d. Involved
Change leaders should make every effort to create the most precise measurement
systems possible.
a. True
b. False
Which of the following correlations between age and resistance to change is true?
a. Age is negatively related to resistance
b. Younger workers are more likely to accept change
c. Younger and older workers respond to change in the same way
d. Age is positively related to resistance
How does existing culture impact organizational change efforts?
a. Culture is generally supportive of organizational change
b. Since change often flies in the face of culture, it is one of the biggest stumbling
blocks of change
c. Culture represents a more difficult barrier in poorly performing firms than successful
firms
d. Culture is simple to alter to new change projects
What is the first step in Kotter’s model of change?
a. Establish a sense of urgency
b. Develop a vision and strategy
c. Identify the need for change
d. Create a guiding coalition
Which of the following is a risk of implementing programmatic change?
a. Lack of sufficient control to enforce the change
b. Confusion over direction
c. Overreliance on a one-size-fits-all solution
d. Progress may be too slow
Tuning describes which of the following:
a. Minor changes in response to external stimuli
b. Small, deliberate, ongoing changes
c. Large strategic change resulting from internal planning
d. Significant shift due to external events
Unfreezing must happen only at the leadership level to begin a change project.
a. True
b. False
People with a low tolerance for turbulence and ambiguity are most comfortable in a
stable environment.
a. True
b. False
Kotter’s model of change asserts that every change is different and that change can be
implemented through a variety of different paths or steps in varying order.
a. True
b. False
Appreciate Inquiry (AI) is the engagement of individuals in an organizational system in
its renewal.
a. True
b. False
What is an example of an interactive control?
a. Limits on spending authority at a managerial level
b. Stated organizational values
c. Sales data based on changed selling efforts
d. Market intelligence data
What is the biggest benefit of a change leader being self-aware?
a. They are freer to ask questions and seek help when they need it
b. They can only focus on what they’re good at
c. It allows them to act quickly without excessive analysis
d. It gives them confidence to lead others through the change
What is an example of a cultural artifact?
a. The way employees dress
b. The basic underlying assumptions of a group
c. The organization’s publicized mission
d. The size of the organization
