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The line or division between work and life is referred to as
a. imaginary.
b. superficial.
c. a hard line.
d. a boundary.
How long does it usually take postgraduates to find their first jobs after college?
a. 1–2 months
b. 2–4 months
c. 6–12 months
d. 3–6 months
Why do the warriors play such an integral role in groups?
a. They make sure the team is meeting its objectives.
b. They ask the critical “what if” questions.
c. They make certain the plan is successfully implemented.
d. They help convince skeptical group members to follow the plan.
The fact that technology allows us to connect with people across the globe means that
we are well prepared to communicate effectively through these channels with others
living and working in different cultural contexts.
a. True
b. False
Why is it important to understand the communication context in any communication
situation?
a. so you can let the context shape your message
b. so you can change the context to better suit your purposes
c. so you can tell others how they should change the context to better suit your purposes
d. All of the above
All of the following are tips for designing a great speech offered by the Young
Entrepreneur Council EXCEPT
a. Think in pictures.
b. Keep it simple.
c. Focus on your message.
d. Get inspired and tell a story.
Active listening strategies should be a part of your communication interaction in order
to achieve professional excellence in interpersonal communication.
a. True
b. False
Ryan is preparing a presentation for his department. During his research, he gathers
information from outside agencies, the state government, and from separate media
agencies. These are known as
a. internal sources.
b. relative sources.
c. impact sources.
d. external sources.
Miguel was sitting in a meeting about an upcoming trade show and was not able to
listen to his colleague because he was focused on a phone call that he had received that
morning about a his brother who had recently lost his job. Miguel’s focus on the phone
call served as
a. internal noise.
b. physical noise.
c. external noise.
d. fundamental noise.
When you are attending an employee orientation, what type of listening would be the
best for acquiring knowledge?
a. empathetic listing
b. intentional listening
c. informational listening
d. deliberate listening
Which of the following is a type of quantitative data?
a. interview transcript
b. survey results
c. open-ended comments
d. phrases
Striving for written communication excellence involves paying attention to
a. message structure.
b. message clarity.
c. message presentation.
d. all of the above
When Karin’s supervisor asks about her work load she says it is fine. In actuality, she
spends much of her time on personal calls and recently had to ask her coworkers to do
some of her part of the project in order to meet the deadline. This type of deception is
known as
a. summarization.
b. general distortion.
c. withholding.
d. gatekeeping.
Chris works at an IT company in the customer service department. At his job, Chris is
constantly picked on by the IT technicians who make fun of his lack of technical
knowledge. This is an example of
a. workplace bullying.
b. singling out.
c. workplace mobbing.
d. workplace belligerence.
Speaking at a slightly faster rate than average is sometimes preferred to a normal speed.
a. True
b. False
Biological groupings are part of
a. ethnic classifications.
b. race classifications.
c. physical classifications.
d. social classifications.
Which of the following is NOT a category of workplace bullying?
a. Using an individual as a scapegoat
b. Withholding information and socially/physically isolating an individual
c. Increasing workload of an individual
d. Failing to give credit to individuals
A _________________ is a list of questions that encourage the writer to think about
audience, purpose, key issues, and delivery.
a. writing startup sheet
b. rough draft
c. general guide
d. outline
Because of the distance a message has to travel, computer-mediated communication
occurs in asynchronous time.
a. True
b. False
___________________ involves evaluating another’s needs and preferences and then
developing messages, arguments, and proposals that line up with those needs and
preferences.
a. Advocacy
b. Ingratiation
c. Manipulation
d. Conversation
Reflective listening involves
a. listening thoughtfully to the meaning of a speaker's words.
b. considering the content of a message.
c. making every effort to reflect the message accurately.
d. all of the above
_________________ makes precise references.
a. Specific language
b. General language
c. Directive language
d. Emergent language
Which of the following is an example of healthy face-saving behavior?
a. blaming a coworker for a missed deadline
b. offering to take the blame for a failed project
c. blaming a budget cut for poor project results
d. saving negative feedback for a private setting
Being well connected in the business world gives you a type of power known as
connection power.
a. True
b. False
What word best describes the symbols communicators use?
a. abstract
b. vague
c. arbitrary
d. all of the above
Our lives can be neatly separated into a work sphere and a personal sphere.
a. True
b. False
When giving a presentation, one of the biggest mistakes you can make is boxing
yourself into a small space.
a. True
b. False
What kinds of work teams are designed to help companies connect their employees in
different locations and save on time and travel?
a. teleconferences
b. Skype
c. virtual work teams
d. none of the above
Those who possess effective communication skills have a trait known as
communication bravado.
a. True
b. False
The ________________ will frame your entire presentation.
a. audience analysis
b. context analysis
c. message design
d. speaker goals
An employee’s positive performance should be documented in a(n).
a. employee review.
b. internal memo.
c. business letter.
d. thank-you letter.
