People who have experienced long periods of stability and minimal change are likely to
respond to change in which of the following ways?
a. Feeling unsettled with a higher perceived risk
b. A tendency to trust periods of increased change
c. A predisposition to try new strategies and tactics than the ones they have used
d. With anger and bitterness
In a stakeholder map, one may want to depict all of the following factors except:
a. Stakeholder wants & needs
b. Stakeholder linkages
c. Likely stakeholder response to the change
d. Stakeholder wealth relative to others
One way that organizations can reduce their information-processing challenges is by:
a. Sending more emails
b. Adding slack resources
c. Making departments more reliant on each other
d. Working harder and longer
Which kind of power tends to be least important on its own?
a. Positional power
b. Network power
c. Knowledge power
d. Personality power
Which of the following is a macro change facing us today?
a. Digitization of information
b. Issues with global communication
c. Increased isolation
d. A shrinking market
The financial perspective should always be at the top of the strategy map.
a. True
b. False
What is an example of a managerial decision on how to change?
a. Choosing between addressing an issue of employee satisfaction or bottom-line profit
b. Reviewing customer complaints and deciding the core issue that needs to be
addressed
c. Trying to increase sales using the same historical strategy
d. Addressing an issue of operational efficiency by either implementing more employee
training or reevaluating systems at customer touch points
Lewin’s stage of refreezing is best described by which of the following options?
a. A stage where no further changes happen in the organization
b. A stage after a change project has failed where things go back to the way they were
c. Organization should freeze as firmly as possible no matter what happens around them
so that the change really sticks
d. Once changes have been implemented, this stage is when new patterns and routines
are formed around the new change
Acceptance is enhanced in which of the following situations?
a. By involving others in the discussion and thoroughly discussing alignment
b. By presenting the change proposal after others have already put forward their ideas
c. By keeping the project quiet until the project is formally approved
d. By not including people who may resist the initial idea
Some organizations do not require any formalization because they are so small.
a. True
b. False
According to the book, in what situations should others NOT be engaged in action
planning?
a. When employees may not agree with the plan
b. When there is little respect for the senior leadership
c. When there are too many opinions to consider
d. When there is too much competitive risk and plans should be kept secret
What is the challenge with the approach of identifying a transformational vision?
a. It may be seen as superficial or easily ignored
b. It may be too hard to craft
c. Change agents may take the vision too seriously
d. It isn’t as effective as other approaches
Managers use different power tactics when trying to influence superiors as opposed to
subordinates.
a. True
b. False
The need for change can always be identified by looking at an organization’s external
environment.
a. True
b. False
Stakeholders with a positive commitment and a high understanding of the change will
provide the strongest consensus.
a. True
b. False
Which of the following is not a challenge for middle managers?
a. They are trying to influence change at the top while those at the top are directing
them
b. They need to enforce change on subordinates while subordinates may be trying to
initiate change
c. They are tempted to intervene in most all disputes and issues, even when it may not
be helpful
d. Their managers will tell them exactly what decisions to make and how to proceed
Under which circumstance should change agents choose more approximate measures
and focus on vision rather than using explicit goal-focused measures?
a. When complexity and ambiguity are high
b. When time to completion is short
c. When complexity and ambiguity are low
d. When sanctions and rewards must be used
What part of structure does the chain of command reflect?
a. The formal power structure
b. The informal power structure
c. The organization’s culture
d. The change process
What is a force field analysis?
a. A process of identifying driving and restraining forces
b. A process of tempering power by leveling the playing field
c. A process of identifying the best routes to accomplish change
d. A process of creating alliances
Forecasting and scenario planning are basically the same exercise.
a. True
b. False
In exothermic change situations, energy is liberated by actions.
a. True
b. False
Which is not a reason that an individual would welcome change?
a. A chance for personal growth
b. A chance for promotion
c. Variety and challenge
d. To work longer hours
What might interfere with the accuracy of data?
a. Trust in the people who the data will be analyzed by
b. Keeping pressure at reasonable levels
c. Providing excessive rewards for success
d. Belief that the data will not be used to harm them
At the beginning of a change project, when are leaders in a position to engage others in
the conversation about the plan going forward?
a. Once the leaders have a town hall meeting arranged and a catchy vision that will
drive action
b. Once everyone in the organization understands the problem and has given their input
on how to react
c. Once leaders determine the need for change, the choices available, develop a change
vision, and develop a shared understanding about the situation
d. Once the urgency is so enormous that the organization has no other choice but to
close its doors
What is double loop learning?
a. Asking two sources when a question or challenge arises
b. A version of continuous improvement efforts
c. Questioning not only incremental modifications but also assumptions those
modifications were based on
d. Working in teams to assess step-by-step change projects