Which is the most appropriate attire for a female interviewee?
a. black skirt, colorful blouse, and matching jewelry
b. black pants and light colored blouse
c. black, dark grey, or dark blue suit with a skirt, light colored blouse, and minimal
jewelry and makeup
d. there is no difference between acceptable attire for males and females in the modern
day
How soon after the interview should you call the potential employer to see if a decision
has been made?
a. never
b. 2 weeks
c. 1 week
d. 2 days
Which of the following is an example of an external communication plan?
a. a company-wide e-mail explaining how to file a grievance with a superior
b. an employee drafting a new communication chart for the department
c. a department’s new outline on drafting press releases
d. a memo detailing the company’s policy on Internet use
____________refers to the words of a presentation in the context of organizational
structure and the supporting information.
a. Ethos
b. Pathos
c. Logos
d. none of the above
Semantic information distance is a term that describes
a. when employees and supervisors do not share the same view of some organizational
issues, basic job duties, or employees’ participation in decision making.
b. when the information being presented in a meeting is not in line with the company’s
mission statement.
c. how companies communicate by different channels such as phone, internet, and mail.
d. when semantics play a part in organizational decision making.
Getting to know your diverse workplace is important for all of these reasons EXCEPT
a. you must be aware of differences between yourself and others.
b. you must be sensitive to differences between yourself and others.
c. you must be able to communicate effectively when encountering difference.
d. you will not have any professional connections unless you develop these skills.
Not listening to a particular radio talk show host because your parents don’t is known as
a. bias.
b. discrimination.
c. prejudice.
d. partisanship.
Why is it important to understand the drawbacks of technology in the workplace?
a. to learn to avoid electronic communication whenever possible
b. to understand that misinterpretation, employee surveillance, and information
overload can hinder your professional excellence
c. to make sure that no one has access to your personal information
d. to create a workplace culture that is not greatly influenced by electronic
communication
Which of the following is a relationship role?
a. gatekeeper
b. developer
c. coordinator
d. initiator
_______________are presentations that involve “winging” it or speaking off the cuff.
a. Underprepared
b. Impromptu
c. Informal
d. Formal
With the ___________ style, the team makes the decisions with little input from the
leader.
a. laissez-faire
b. authoritative
c. democratic
d. none of the above
Victims of bullying usually
a. sue the company.
b. ignore the bully or avoid bullies by staying in their office.
c. lose their jobs.
d. begin bullying others.
Decoding messages involves the receiver of a message responding to the sender.
a. True
b. False
Sara doesn’t enjoy interacting with people. Because her organization requires her to
work in team situations, she is the first to sign up for virtual teams so she can at least
minimize her face-to-face interactions with her colleagues. What does Sara’s approach
reflect?
a. someone who isn’t able to excel in the workplace
b. an example of why computer- mediated communication is so important to the
workplace
c. an example of a technology creating a barrier to effective communication
d. none of the above
Which of the following is an external trigger to anger?
a. being frustrated that you did not ask for vacation time by the assigned deadline
b. regretting that you didn’t participate in the software training session
c. being mad at yourself for procrastinating
d. another employee showing up late who has you cover for them
Evaluating the information being sent is known as informational listening.
a. True
b. False
Which of these statements is true regarding spam e-mail?
a. Spam recipients are never random.
b. All spam contains viruses designed to hack your computer.
c. Spammers often steal sensitive passwords.
d. Spammers buy your information from companies you have given your e-mail address
to.
The following contribute to information overload:
a. e-mail forwards.
b. spam.
c. phishing.
d. all of the above
If your work history is not directly related to the position you are pursuing, it is not
acceptable to list the place of employment, job title, employment dates, and the skills
you acquired at this job.
a. True
b. False
Affect displays complement, enhance, or substitute for a verbal message.
a. True
b. False
The _______________is to an oral presentation what a thesis statement is to an essay.
a. general purpose
b. abstract purpose
c. specific purpose
d. none of the above
Regulative rules define what communication means by prompting us to count certain
kinds of communication.
a. True
b. False
Susan recently graduated college and has moved into a new neighborhood close to
work. She likes her house, neighbors, and feels that her job offers long-term security
and advancement. This is an example of
a. work-life balance.
b. community.
c. family.
d. boundary.
How does the United States compare to other countries concerning vacation time?
a. The United States has less vacation days and less required time off.
b. The United States has less vacation days and more required time off.
c. The United States has more vacation days and less required time off.
d. The United States has more vacation days and more required time off.
During Jenna’s latest persuasive speech, her professor penalized her for using terms like
OMG!, and bff. These language violations are known as
a. cuss words.
b. colloquialisms.
c. texting language.
d. slang.
. Karin does not want her supervisor to know that the employees she is in charge of are
not fulfilling their obligations, fearing the information will make her look like a bad
manager to her boss. She decides not to tell her supervisor and deal with it on her own.
This type of message distortion is
a. gatekeeping.
b. general distortion.
c. withholding.
d. upward withholding.
Stacy is studying in the library at her school when a stranger comes up and moves her
backpack to take the seat next to her. Stacy becomes uncomfortable and moves to
another table. This is a violation of _
a. proxemics.
b. kinesics.
c. space.
d. a and c.
Although administrative assistants may not have a manager title, they still retain power
in an organization.
a. True
b. False
Electronic bulletin boards can be accessed
a. by joining a listserv first.
b. by subscribers.
c. by anyone.
d. through company channels.
Communication channels all have the same strengths and weaknesses.
a. True
b. False
