In the New Public Service, the notion that solving problems requires citizens and
communities be engaged in implementing policies is an example of:
A) Thinking strategically and acting democratically
B) Serving citizens, not customers
C) Serving rather than steering
D) None of the above
Which of the following tactics help people to gain power, exercise influence, and
balance the power of others in organizations?
A) Using ambiguity
B) Forming coalitions
C) Incurring obligations
D) All of the above
All of the following diseases are either linked to or found to be worsened by stress,
except:
A) Arthritis
B) Hypertension
C) Liver degeneration
D) Heart attacks
Which of the following is not a part of the focus group process?
A) Planning
B) Recruiting
C) Training
D) Moderating
Which of the following are methods of technologically based communication?
A) Micro blogging
B) Wikis
C) RSS
D) All of the above
Raj tends to be optimistic and adaptable. Which of the following temperament does he
exhibit?
A) Artisan
B) Guardian
C) Rational
D) Idealistic
Compare and contrast the different types of media. How should each type of media be
used by public agencies? Discuss, providing relevant examples.
Varies
During presentations before the legislature, you should:
A) Take your time and thoroughly answer all questions
B) When necessary, reinforce other’s testimony through repetition
C) Prepare a fact-based opening statement
D) All of the above
Which of the following is NOT a main tenet of the new public service?
A) Serve rather than steer
B) Think local, act global
C) Think strategically, act democratically
D) Serve citizens, not customers
Which of the following is NOT a level of organization, as formulated by Thompson?
A) Technical
B) Organizational
C) Managerial
D) Institutional
According to Wagner and Hollenbeck, which of the following is a benefit of conflict?
A) Conflict lessens social tensions
B) Conflict supplies feedback
C) Conflict helps to stimulate innovation
D) All of the above
Which of the following sets forms a part of the key elements of a creative
organizational climate?
A) Communication, competition, and change
B) Change, reward, and orientation
C) Trust, diversity, and rewards
D) Competition, diversity, and rewards
According to Golembiewski, OD philosophy includes which of the following values?
A) Responsibility only to oneself
B) Willingness to experiment
C) Closed communications
D) Private examination of conflicts
Leaders and followers should engage in a structured ____________.
A) Dialogue
B) Monologue
C) Epilogue
D) Prologue
Leaders must have which of the following traits or competencies?
A) Self-understanding
B) High energy
C) Integrity
D) All of the above
In the creative process, “verification” is:
A) The final step involving testing
B) The penultimate testing step before actual “implementation” stage
C) The step following “implementation” to measure results
D) The process of verifying that everybody understands the problem
Evaluating whether the unit is receiving adequate funding and central agency support is
analysis on the ___________ level.
A) Individual
B) Group
C) Organizational
D) Systems
The best blogs provide the opportunity for:
A) Direct feedback
B) Formal discussion
C) Press releases
D) All of the above
Which of the following management functions involves self-knowledge and awareness
of impact on others?
A) Interpersonal sensitivity
B) Communication
C) Representation
D) Monitoring
Sarah’s boss tells her that the promotion she desires is contingent on whether she
successfully completes an important project. What type of power is her boss exercising?
A) Expert power
B) Overt power
C) Managerial power
D) Covert power
“Self-actualization” is the _________ category in the Maslow’s hierarchy of needs.
A) Lowest
B) Third
C) Fifth
D) Highest
If we have the perception that our power position is ________ than our counterpart’s,
we are ________ likely to use power-balancing tactics.
A) Higher; more
B) Lower; more
C) Lower; less
D) None of the above
When the public is empowered to determine the outcome of a policy that activity is
called:
A) Control
B) Partnership
C) Delegation
D) None of the above
Which of the following is NOT one of the four processes of organizational learning?
A) Interpreting
B) Integrating
C) Influencing
D) Institutionalizing
“Principled” negotiation among parties contrasts with “positional” negotiation by:
A) Separating people from the problem
B) Asking the why and why not questions
C) Brainstorming solutions
D) All of the above
Which of the following does not contribute to or influence a person’s intrinsic
motivation?
A) Interests
B) Culture
C) Values
D) Attributes
Martha has specialized expertise in agency programs and operations. Which of the
following effective management characteristics was she most likely hired for?
A) Interpersonal sensitivity
B) Technical competence
C) Action orientation
D) Strategic view
How many teams members are recommended, according to your textbook?
A) 4
B) 6
C) 7
D) 10
Assessing conflict may be accomplished by:
A) Identifying individual contributions
B) Assessing the working of the overall system
C) Determining recurring patterns inside the system
D) All of the above
Theory Y characterizes people as:
A) Motivated solely by money
B) Lazy and uninvolved
C) Inherently worthwhile
D) Complex and difficult to understand
Which of the following are considered the main types of conflicts encountered by
public managers?
A) Intrapersonal, interpersonal, intergroup, and intragroup
B) Intrapersonal, interpersonal, intergroup, and team conflict
C) Intrapersonal, interpersonal, team, and generational
D) None of the above
When the stakes are ________ and resources are ________ power politics can be quite
likely.
A) High; limited
B) Low; limited
C) High; unlimited
D) Low; unlimited
The traditional command and control type of leadership structure does not encourage:
A) Risk and innovation
B) Diplomacy and understanding
C) Democracy and charter
D) Industry and invention
A team that is geographically disperse and relies on information technology to function
is called a:
A) Virtual team
B) Dynamic team
C) Project team
D) Self-directed team
The personality dimension of “conscientiousness” is described as the:
A) Degree in which a person is responsible, dependable, and has the ability to plan
ahead
B) Degree is which a person is sociable, responsible, and ambitious
C) Degree to which a person is responsible, likable, and flexible
D) Degree to which a person is dependable, curious, and assertive