Which of the following is true in terms of social and structural connections, under some
circumstances?
A) Weak ties can actually facilitate creativity more than strong ties
B) Strong ties promote creativity more than weak ties
C) Strong ties discourage creativity more than weak ties
D) Weak ties discourage creativity due to lack of social strength and support structure
Which of the following is NOT an act of the change process?
A) Institutionalizing change
B) Embracing the status quo
C) Recognizing the need for revitalization
D) Creating a new vision
In terms of roles people can play, the four types of creativity types are:
A) Innovation, sublimation, extension, and duplication
B) Innovation, synthesis, extension, and duplication
C) Invention, sublimation, synthesis, and implementation
D) Incubation, idealization, synthesis, and verification
________ takes place at the local or street level and involves middle-level and
supervisory-level managers.
A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change
Which of the following are perspectives of motivation:
A) Need theories, expectancy theories, goal-setting theories, and equity theories
B) Equity theories, need theories, equality theories, and goal-setting theories
C) Need theories, expectancy theories, manipulation theories, and goal-setting theories
D) Equity theories, equality theories, need theories, and expectancy theories
Which of the following is NOT an assumption that underlies the study of organizational
behavior?
A) Human behavior is purposeful.
B) Human behavior is random.
C) Human behavior can be changed.
D) Human behavior can be influenced by others.
Which of the following is not a stage in the General Adaptation Syndrome?
A) Resistance
B) Recognition
C) Alarm
D) Countershock
The purpose of a ________ network is to help deal with a variety of ongoing and future
problems.
A) Service implementation
B) Information diffusion
C) Problem solving
D) Community capacity building
Much of the theoretical base of the field of organizational behavior assumes that
behavior is:
A) Classifiable in categories
B) Manipulated if the causes are understood clearly
C) Purposeful or goal directed
D) Dependent on motivational levels
“Organizations could be viewed as having a collection of choice opportunities,
solutions looking for problems, and participants looking for work”. Which model best
represents this statement?
A) The rational model
B) The organizational model
C) The geopolitical model
D) The garbage can model
When a service is rated high in terms of importance but low in terms of performance,
this indicates that:
A) There is an opportunity for reallocating resources
B) Service improvements are required
C) Customers’ expectations should be lowered
D) Resources are allocated appropriately
Which of the following is a characteristic of supportive communication?
A) Problem oriented, not person oriented
B) Owned, not disowned
C) Two-way, not one-way
D) All of the above
Carl is driven by a desire to pursue work that achieves something of value, such as
helping others. Which of the following is most likely his career anchor?
A) Autonomy/independence
B) Entrepreneurial creativity
C) Service/dedication to a cause
D) Lifestyle
The early use of technological applications by governments using the Internet were to:
A) Create a web presence
B) Provide interactive services
C) Receive input from the public
D) None of the above
For ________ cultures, successful leaders should be supportive and paternalistic.
A) Individualistic
B) Collectivist
C) Socialist
D) All of the above
In Synectics, which type of metaphor uses an image to represent the problem?
A) Fantasy analogy
B) Personal analogy
C) Physical analogy
D) Symbolic analogy
Public servants have a responsibility to manage organizational behavior to meet:
A) Public objectives and community needs
B) Public objectives and organizational needs
C) Public objectives and personal needs of employees
D) Public objectives and influencing people to behave in a particular way
Which of the following is NOT a dimension of emotional intelligence?
A) Managing emotions
B) Empathy
C) The ability to cry
D) Handling relationships
According to Gardner, what type of mind is able to bring together information and ideas
from many different sources in a way that makes sense?
A) Disciplined
B) Ethical
C) Synthesizing
D) Creating
Sarah is trying to evaluate whether her supervisors are managing their units in a manner
that supports employee development and performance. Which of the following levels of
analysis is she engaging in?
A) Individual
B) Group
C) Organizational
D) Systems
In the organizational process model, decision makers are:
A) Encouraged to forecast the future
B) Not acting on the basis of a predetermined vision
C) Are neither encouraged to forecast the future, nor acting on the basis of a
predetermined vision
D) Prevented from forecasting the future and acting on the basis of a predetermined
vision
The finding that people change their behavior when they know they are being observed
is known as the:
A) Hawthorne finding
B) Hawthorne effect
C) Hawthorne works
D) Hawthorne results
Which of the following are organizational cultural factors that can lead to the
underrepresentation of woman and minorities in the workplace?
A) Playing sports
B) Exclusion from the “good old boys” network
C) Going to lunch with the “right” crowd
D) All of the above
Under the organizational model of decision-making:
A) Decision makers are not constrained by standard operating procedures
B) Decision makers are constrained to be somewhat predictable but create
unpredictable outcomes
C) Decision makers are constrained by standard operating procedures that tend to make
decision outcomes somewhat predictable
D) Decision makers are constrained to be somewhat predictable and create predictable
outcomes
The effect of workload pressure on creativity is:
A) Positively correlated
B) Negatively correlated
C) Difficult to gauge
D) Minimal; these are two different concepts
Which of the following types of technologically based communications methods can be
used to answer questions about services, obtain input from citizens, and allow for
citizen-to-citizen interaction?
A) Discussion forums
B) RSS
C) Podcast
D) Social networking
Which of the following terms refers to the way in which individuals involved in more
complex communications may alter their messages as they transmit them to others?
A) Actual noise
B) Social noise
C) Social pressure
D) Actual pressure
The Yerkes–Dodson law suggests that when:
A) Stress levels are too high, performance will suffer
B) Stress levels are too low, performance will suffer
C) Stress levels are too high, performance will increase
D) Stress levels are too low, performance will increase
Which of the following is NOT a way in which public agencies interact with elected
officials in the legislature?
A) Legislators exercise “oversight” of agency activities
B) Public agencies provide helpful assistance in developing policies
C) The legislature defines the limits and boundaries of public agency activities
D) Public agencies make demands of legislators
We will most likely adopt a(n) ________ style if we have a low concern for self and
high concern for others.
A) Dominating
B) Avoiding
C) Compromising
D) Obliging
The ________ stage is the first stage in the change process.
A) Unfreezing
B) Freezing
C) Change
D) Refreezing
Work can be divided on the basis of:
A) Purpose
B) Process
C) Place
D) All of the above
Which of the following may be considered primarily emotional coping strategies?
A) Smoking more
B) Getting angry
C) Confronting those responsible
D) Eating healthy
Which of the following is NOT a characteristic of those with an internal locus of
control?
A) Engage in actions to improve their environment
B) Ask more questions
C) Remember more information
D) Believe that what happens is caused by others