____________________ are formally prescribed by the organization.
a. Informal communication networks
b. Organizational chart
c. Formal communication networks
d. none of the above
Nonverbal communication cannot substitute part of a verbal message.
a. True
b. False
The goal of workplace surveillance is to alleviate productivity concerns and discourage
employees from looking up personal banking information or viewing pornography at
work?
a. alleviate productivity concerns
b. discourage employees from looking up personal banking information
c. discourage employees from viewing pornography at work
d. all of the above
The space that is generally occupied by significant others, family members, and close
friends is known as the ___________ zone.
a. social zone
b. intimate zone
c. informal
d. casual
Socialization is part of a larger process known as assimilation.
a. True
b. False
A speaking outline should be ________ a practice outline.
a. more detailed than
b. less detailed than
c. the same as
d. reformatted into
Communication and technology lead to a number of obstacles that can hinder
professional excellence.
a. True
b. False
Lucinda cares a lot about the amount of work being produced by her team, but she is
also concerned about her employees’ job satisfaction. Which style describes Lucinda?
a. team manager
b. compassionate leader
c. country club leader
d. Theory X leader
Which of the following is NOT a part of the HURIER model?
a. recognizing
b. understanding
c. interpreting
d. evaluating
In the unite approach, ____________ are the needs and concerns underlying each
position.
a. interests
b. stances
c. platforms
d. none of the above
Why is touch such an important nonverbal code?
a. It is the most commonly used code.
b. Touching is a taboo code in many cultures.
c. Touch conveys a great deal of information about our personality.
d. Touch is the most powerful and misunderstood code.
_____________occurs when some, but not all, of the information is passed on to the
supervisor.
a. Gatekeeping
b. Summarizing
c. General distortion
d. Withholding
What type of e-mail should you avoid sending while at work or from a work account?
a. forwards
b. jokes
c. e-mails containing emoticons
d. all of the above
Eye contact is a constitutive rule than counts as paying attention.
a. True
b. False
During __________, the central form of team communication, leadership can be shared,
goals and purposes can be defined, a team identity can be developed, and innovation
can be fostered.
a. meetings
b. announcements
c. agenda writing
d. brainstorming
PowerPoint slides should be set on a timer so that the speaker stays on track with their
allotted time.
a. True
b. False
What process shapes our attitudes?
a. assimilation
b. socialization
c. orientation
d. cultural identity
____________ability is inextricably linked to individual performance in organizations.
a. Listening
b. Hearing
c. Communication
d. Critical thinking
The KEYS to professional excellence in interpersonal communication include all of the
following EXCEPT
a. know yourself.
b. evaluate the professional context.
c. step back and reflect.
d. All of these are KEYS to professional excellence in interpersonal communication.
The term ya’ll (you all) is specific to the southern region. It could best be described as
an example of a(n)
a. slang word.
b. colloquialism.
c. abbreviation.
d. cuss word.
Daniel has an excellent idea to increase productivity on his assembly line. However, the
original idea he sent to his superiors was altered along the way and became ineffectual.
This occurrence is known as
a. gatekeeping.
b. summarization.
c. upward distortion.
d. withholding.
When you are experiencing anxiety stemming from a concern about how your
coworkers will respond to you, your communication apprehension is being caused by
a. formality.
b. novelty.
c. subordinate status.
d. peer evaluation.
After talking with his supervisor, Clayton likes to review the message and evaluate
what was really being said. Clayton is engaging in
a. empathetic listening.
b. critical listening.
c. informational listening.
d. passive listening.
_____________ can limit innovation and is a lose-lose approach to decision making.
a. Majority rule
b. Compromise
c. Consensus
d. Decision by leader
Press releases are used to
a. apologize to the public.
b. announce job openings to agencies.
c. make announcements to the media.
d. assure the public that the company is in compliance.
Alice is having difficulty finding a job out of college, so she goes to an organization
that finds potential employers for her for a nominal fee. This organization is known as
a/an
a. career planning center.
b. state employment service.
c. professional association.
d. private employment agency.
The activity of professors passing out syllabi on the first day of class or college
graduations is known as
a. organizational norms.
b. institutional routines.
c. cultural rituals.
d. rites of passage.
_________ encompasses any internal condition or state that interferes with the
communicator’s ability to focus on the message.
a. Intrinsic noise
b. Extrinsic noise
c. External noise
d. Internal noise
Groupthink occurs as members of teams begin to think alike.
a. True
b. False
Jenny is new to the law firm and is confused about some of the company’s
organizational culture. She asks several of her coworkers to clarify if her perceptions
and understanding are correct. Jenny is engaging in
a. reinforcing.
b. fact checking.
c. cultural competence.
d. perception checking.
Another name for active agreement is
a. forceful agreement.
b. strong agreement.
c. request for involvement.
d. call to action.
Jackson needs information about a grant submission that one of his colleagues has been
awarded in the past. He approaches the colleague and asks her about the kinds of things
the committee is looking for. Jackson is using which tactic?
a. direct questioning
b. overt questioning
c. perception checking
d. third-party questioning
Work-life balance is spending equal amounts of time on work and family.
a. True
b. False
______________ refers to emotional appeal.
a. Ethos
b. Pathos
c. Logos
d. none of the above
What group makeup can offer the most effective innovation?
a. a group with the smartest people in the department
b. making sure your group makeup has a good mix of people strong in different areas
c. a group that follows a strong leader with a clear agenda
d. a group that is friendly and works well with each other