Creating a clear result-oriented vision in relation to discovered potential and in relation
to questions of higher purpose describes which phase of the process of appreciative
inquiry?
A) Discovery
B) Dream
C) Design
D) Destiny
McGregor’s suggested strategies that can be considered consistent with Theory Y
assumptions are:
A) Delegation, job enlargement, and participative management
B) Delegation, job creation, and leadership
C) Job creation, leadership, and change management
D) Job enlargement, change management, and delegation
Joe is researching any external issues or trends that seem likely to affect the work unit.
Which management function is he engaging in?
A) Supervision
B) Budgeting
C) Representation
D) External awareness
Evaluating whether resources are tracked and allocated to areas of high need is analysis
on the ________ level.
A) Individual
B) Group
C) Organizational
D) Systems
A helping relationship where one hires a management consultant is known as:
A) Informal
B) Semi-formal
C) Formal
D) None of the above
Debbie’s supervisor controls assignments, initiates transfers, and often gives poor
performance evaluations. What type of power is her supervisor exercising?
A) Referent power
B) Coercive power
C) Expert power
D) Legitimate power
Porter and Lawler refined Vroom’s model to suggest that, although employee effort is
determined by both the value placed on certain outcomes and the degree to which
people believe that their efforts will lead to these rewards, effort does not always lead to
task accomplishment. They suggested that two other factors need to be considered:
A) Employee opportunity and employee growth
B) Organizational ability and structural role
C) Employee ability and role clarity
D) Employee ability and organizational clarity
A manager who seeks organizational change by developing a dedication to the mission
and values of the organization is an example of which of these themes:
A) Commitment to values
B) Dedication to public services
C) Pragmatic incrementalism
D) None of the above
Which of the following is a method used in organizations to kill creativity?
A) Postponing action
B) Establishing clear and reliable cost estimates
C) Enlisting troublemakers
D) None of the above
Which of the following is a “what” of management function?
A) Strategic view
B) Broad perspective
C) Leadership
D) Monitoring
“The new system is easier to use” is an example of which type of force?
A) Restraining force
B) Driving force
C) Restrictive force
D) Motivating force
Productivity improvement, process reengineering, and performance measurement are
seen as important tools in designing ________.
A) Democracy
B) Management systems
C) Constitution
D) Goals
People who seem to handle stress best are those who:
A) Work multiple jobs
B) Have a lot of responsibilities
C) Have interests outside of work
D) Have only a few close friends
Trust in all major institutions, such as business, labor, and government has:
A) Decreased substantially over the last decades
B) Increased substantially over the last decades
C) Increased slightly over the last decades
D) Stayed the same over the last decades
Creativity allows public organizations to be:
A) Adequately funded for future operations
B) Responsive and to develop new and better ways of serving citizens
C) More process oriented
D) Efficient at reducing overheads
________ has been found to be an initial predictor of poor performance.
A) Satisfaction
B) Complacency
C) Contentment
D) Anxiety
According to Gardenswartz and Rowe, what is the second level for examining the
diversity that individuals bring to the organization?
A) Internal dimensions
B) External dimensions
C) Personality
D) Organizational dimensions
Translating new ideas into coordinated actions is part of which process of
organizational learning?
A) Intuiting
B) Interpreting
C) Integrating
D) Institutionalizing
Which of the following philosophers introduced the idea that power as a means to an
end can be virtuous but that power as an end is inherently undesirable?
A) Bertrand Russell
B) Max Weber
C) Machiavelli
D) Bierstedt
The rational model approaches decision making:
A) With a complete regard for the holistic picture of human nature
B) With a complete disregard for the holistic picture of human nature
C) Neither regarding nor disregarding the holistic picture of human nature
D) None of the above
People with high self-efficacy tend to:
A) Set reasonable goals and exceed expectations
B) Set high personal goals and to perform well
C) Set achievable goals and share their accomplishments
D) Set high goals and consistently do not achieve them
Which of the following is a characteristic of teams?
A) Teams are intact social systems
B) Teams operate in an organizational context
C) Teams produce some outcomes for which members have collective responsibility
D) All of the above
Which of the following is not part of the RAPID model?
A) Recommend
B) Arrange
C) Input
D) Decide
The readiness of an individual or a group to perform a specific task depends on the
_________ and ________ to perform the task.
A) Aptitude; readiness
B) Facility; enthusiasm
C) Ability; willingness
D) Capacity; motivation
Which of the following is a way to prepare for a testimony before the legislature?
A) Be prepared to adjust to any last-minute developments
B) Don’t practice with coworkers so you don’t sound over-rehearsed
C) All of the above
D) None of the above
________ leadership occurs when leaders and followers engage with one another in
such a way that they raise one another to higher levels of morality and motivation.
A) Moral
B) Transactional
C) Transformational
D) Powerful
According to Maslow, which of the following is the base need for humans’ motivations
and desires?
A) Love
B) Safety
C) Physiological
D) Esteem
A potential cause for team conflict may be:
A) Personality differences
B) Overly emotional team members
C) Both A & B
D) None of the above
Which of the following is not a coping mechanism to handle stress?
A) Social regulation
B) Attitude adjustment
C) Lifestyle adjustment
D) Emotional regulation
Creativity can be defined as the entire process by which ideas are:
A) Generated, developed and transformed into value
B) Generated, but are not developed or transformed into value
C) Generated, but only if there is an end value determined beforehand
D) Generated, with or without a goal in sight
Which of the following is not a characteristic of the creative process?
A) Long, rather than short in duration
B) Ambiguous, rather than certain and concrete
C) Oriented towards defining problems rather than finding short-term fixes
D) Involving simple mental models to solve bigger problems
Research shows that employees who are engaged in their work increase the odds of
success by ______ percent compared to those who are less engaged.
A) 100
B) 25
C) 50
D) 200
Which of the following management functions involves presenting, explaining, selling,
and defending the work unit’s activities to the supervisor in the agency and to persons
and groups outside of the agency?
A) Coordination
B) Representation
C) Leadership
D) Monitoring
Which of the following is NOT related to having an internal locus of control?
A) Ability to cope with stress
B) Promotability
C) Low satisfaction
D) Job involvement
________ management is an attempt to influence how others perceive us.
A) Political
B) Power
C) Impression
D) None of the above