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Which of the following text messages should have been communicated with a phone
call or in person?
a. “see you there.”
b. “meeting @ 10”
c. “you got the promotion!”
d. none of the above
The idea that workers are for working and managers are for thinking is characteristic of
which leadership style?
a. Theory X
b. Theory Y
c. authoritative
d. democratic
Women tend to tag questions at the end of their statements
a. for confirmation of their opinion.
b. for moral support.
c. for a response from the other person.
d. to question their statement.
What supporting material would you use to supplement the logos of your persuasive
argument?
a. statistics
b. quotes
c. examples
d. all of the above
Conclusions should finish with a call for questions from the audience.
a. True
b. False
During his presentation, Eli is showing how his solution would benefit his team so that
they will decide to agree with his proposal. Which step of Monroe’s Motivated
Sequence is Eli demonstrating?
a. solution
b. visualization
c. satisfaction
d. needs
The _________ rsum is one in which skills are broken down into categories that
quickly communicate to employers what the candidate can do for them.
a. generic
b. combination
c. functional
d. best
When should a leader meet a new employee?
a. during the interview
b. sometime before the employee is hired
c. on the employee’s first day on the job
d. after the employee has been through an orientation
Proactive media writing is a form of written communication similar to a press release
that emphasizes an organization’s commitment to
a. safety and compliance.
b. harming the environment.
c. industry standards.
d. city governments.
Mutual influence, common purpose, and collaboration are marks of
a. leadership.
b. team-based skills.
c. groups.
d. team goals.
Practice audiences should be critical when giving feedback to your presentation.
a. True
b. False
Which of the following is true about technological boundaries?
a. Technology has grown more confusing in recent times.
b. Technology has increased our work-related tasks and maintenance.
c. The amount of data we can carry has decreased.
d. Increased technological communication does not allow us to move as freely as
before.
Information overload occurs when information, requests for feedback, taking on new
projects, responding to questions, answering the phone, and completing required online
classes for work on top of taking care of loved ones, children, pets, and other family
matters leaves us feeling as though things are spinning out of control.
a. True
b. False
Monroe’s Motivated Sequence is utilized to persuade in business and professional
settings and consists of
a. motivating your audience using visual aids.
b. attention step, need step, satisfaction step, visualization step, and action step.
c. communicating a relationship in which one thing is caused by another.
d. presenting topics that span a length of time, deal with the development of an idea, or
explain the steps in a process.
Tom recently gave a presentation at work highlighting the problems with customer
service. He asked all his coworkers to spend an extra thirty minutes each day handling
customer complaints. This is an example of
a. motivation.
b. coaching.
c. call to action.
d. leadership.
Malika does not think any ideas from the group she is meeting with are any good and
has objected to almost all of the other participants’ solutions. Malika is a
a. blocker.
b. dominator.
c. attacker.
d. clown.
When should an agenda be distributed?
a. a few days before the meeting
b. during the meeting
c. only the secretary should have the written agenda
d. at the end of the previous meeting
Stefan and his coworkers are attending a meeting and have concerns about a decision
that is about to be made but do not speak up because they do not want to be the voice of
dissent. The decision is ultimately carried through, to disastrous results. Stefan’s team
meeting has resulted in
a. an organizational dilemma.
b. cohesiveness.
c. conflict.
d. groupthink.
Which of the following describes someone with a Type A personality?
a. a person who waits until the last minute before something is due
b. a person who stays at work late making sure everyone’s report is perfect
c. a person who shows up late every day
d. a person who shows up on time every day
Excellent written communication begins by reflecting on the general purpose.
a. True
b. False
What belief is held by Theory X managers?
a. The average employee likes work.
b. employees should be self-directed.
c. Employees prefer to not be told what to do.
d. Employees value job security above all else.
________ is the most powerful form of nonverbal communication.
a. Vocalics
b. Space
c. Oculesics
d. Haptics
__________ refers to a social group that may be joined together by factors such as
shared history, shared identity, shared geography, or shared culture.
a. Race
b. Culture
c. Ethnicity
d. none of the above
Why is it important for organizations to promote healthy work-life balance?
a. Employees will not seek promotions or raises so often.
b. Workloads can be increased to each employee.
c. Employees become more committed to their work.
d. Employers can reduce vacation time.
Presentations are the central form of team communication.
a. True
b. False
PowerPoint slides should never be used as a substitute for a speaking outline.
a. True
b. False
What is the most basic principle in the consumer products industry?
a. The customer is always right.
b. Pander to the customer.
c. Listen to the customer.
d. Advertise to the customer.
Thank-you notes should be sent after you have received a job offer.
a. True
b. False
Cultural diversity awareness is being _________ of diversity that’s present in any
working or social environment, while cultural competence refers to the level of
_________ a person has about others who differ in some way in comparison to him or
herself.
a. tolerant; understanding
b. aware; knowledge
c. knowledgeable; awareness
d. considerate; empathy
A physiological process that occurs in the body of a speaker resulting in nervous
behavior and anxiety is called
a. cold feet.
b. adrenaline rush.
c. butterflies in the stomach .
d. apprehension .
Oculesics is the study of eye behavior.
a. True
b. False
Susan acts warm and friendly to her supervisor when discussing possible promotions,
leading some of her coworkers to call her a “teacher's pet” or “brown-noser.” Susan is
using a(n) ________ strategy.
a. advocacy
b. ingratiation
c. disparaging
d. condescending
