Which of the following statements is true concerning language in the workplace?
a. Employees are more productive if they all speak the same language.
b. The use of more than one language in a workplace is preferred.
c. Employees who are bilingual are always paid more.
d. Language choice has implications for the way individuals are treated.
Preparing three-part answers to potential interview questions is a process called
a. preparing.
b. scripting.
c. rehearsing.
d. practicing.
___________________ refers to the way an organization operates, the attitudes the
employees have, and the overall tone and approach to any given business.
a. Culture
b. Organizational culture
c. Organizational worldview
d. Worldview
What type of communication rules describe what “appropriate” communication consists
of?
a. nonverbal
b. regulative
c. constitutive
d. audience-centered
In the unite approach, a _________ is a demand that includes each person’s solution to
the problem.
a. stance
b. platform
c. position
d. none of the above
Professional excellence means being recognized for your skills as a communicator and
serving as a role model to others.
a. True
b. False
When trying to understand another person’s point of view without judging, what type of
listening would be useful?
a. passive
b. active
c. informational
d. empathetic
Audible talking, the ruffling of papers, or a cell phone going off is known as external
noise.
a. True
b. False
Jared has just arrived to his job interview and finds himself in a room with two other
candidates and three interviewers. Jared is taking part in what kind of interview?
a. group
b. discussion
c. panel
d. live
A cell phone ringing in the middle of class is an example of
a. external noise.
b. a distraction.
c. a noise channel.
d. nonverbal communication.
Human communication is defined as
a. effectively sending and receiving messages.
b. the process of understanding our experiences and the experiences of others through
the use of verbal and nonverbal communication.
c. the process of coming to an understanding with another human being.
d. expressing your viewpoint in a way that others will accept and/or adopt.
Which of the following is an example of an information communication technology?
a. a punch time clock
b. a type of language used by two-way devices
c. a personal digital assistant
d. a rotary phone
Linda’s organization has just changed their policy on reporting overtime. Linda should
include the information about the new policy in a(n)
a. process directive.
b. internal letter.
c. external memo.
d. proactive memo.
The constructed or natural surroundings that influence your communicative decisions,
attitude, and mood are termed the
a. context.
b. backdrop.
c. scene.
d. environment.
Aaron is playing a game of poker with his friends when he gets a really good hand. He
wants to bait his opponent to make a bet, so he puts a sad look on his face to indicate he
doesn’t like his hand. Aaron is using the strategy of
a. intensification.
b. masking.
c. deception.
d. neutralization.
You should not ask your references for letters of recommendation unless the position
you are applying for specifically requires that you do so.
a. True
b. False
Unlike spoken communication, there is a lasting _____________ to your written
communication.
a. impression
b. memory
c. visual element
d. none of the above
If the speaker is going to take questions, he or she should
a. ask people with questions to stay after.
b. conclude before asking for questions.
c. address the questions throughout the speech.
d. wait until after an applause to ask for questions.
The ___________ defines team members as joint problem solvers rather than
adversaries.
a. unite approach
b. groupthink approach
c. nominal group approach
d. meetingthink approach
Rules regarding when, how, where, and with whom to talk about certain things are
known as
a. communication rules.
b. regulative rules.
c. contextual rules.
d. constitutive rules.
Jake recently made changes in his office to allow employees more time with their
families. During that time, Jake noticed a marked drop in employee turnover. Jake has
increased
a. employee retention.
b. employee attrition.
c. employee growth.
d. employee self-esteem.
Job title equals leadership.
a. True
b. False
According to the authors of this text, if you want to excel and get promoted to a higher
position in leadership, you need to
a. improve your communication with technology.
b. avoid text messaging altogether.
c. stay away from social media.
d. all of the above
Luke tells his team that they need to be more productive. Which is the best statement
Luke could make to clarify that request?
a. “Each of you needs to generate three reports per week.”
b. “Be more productive or you will be demoted.”
c. “More productivity will increase the chance of a bonus.”
d. “Each of you needs to work harder.”
All of the following influence whether a meeting runs effectively EXCEPT
a. meeting environment.
b. meeting topic.
c. meeting participants.
d. all of these influence whether a meeting runs effectively.
Kinesics refers to how people use their voices to communicate and express themselves.
a. True
b. False
When delivering a speech, your hand gestures should be
a. used freely as you would in normal conversation.
b. exaggerated to keep the audience’s interests.
c. avoided entirely.
d. used moderately to enhance your presentation.
Workplace stress can lead to obesity.
a. True
b. False
A team is distinct from a group in that within teams, members share leadership
responsibility.
a. True
b. False
Presentational excellence is important because
a. presentations serve as a tool to motivate employees and communicate effectively
about business goals.
b. presentational excellence must be present in order to achieve professional excellence.
c. product presentations, team huddles, running meetings, press conferences, special
events, and other forms of oral communication reveal something about you as a
professional.
d. all of the above