Time is always available for decision making to undergo a calculated process.
“Conflict intelligence” is defined as the ability to read conflict situations and respond to
ways that can resolve the conflict.
Issues that are worth conflict connect people with a sense of purpose beyond
self-interest.
The interpersonal level of self is motivated by self-interest.
Public managers at all levels are unlikely to be involved in external relations, so only
need to develop skills required for them to manage the internal operations of their
organizations.
Taken together, job design, supervision, organizational climate, and the allocation of
adequate time, and resources can have a potent and synergistic effect on individual and
organizational creativity.
Goal setting and expectancy theories are compatible approaches to increasing
motivation.
When creativity is defined as a process, it is a highly complex phenomenon involving
multiple phases and stages.
The word stress is derived from Latin word strictus.
Some of the more effective team building occurs on an informal basis.
According to Carl Rogers, the main obstacle to effective communication is people’s
tendency to evaluate.
Although members of organizations should invest a significant amount of time in trying
to influence decisions in which they have personal stakes, this may impose costs on
organizations.
Culture is fairly stagnant and does not evolve over time.
Leadership is always provided by those in formal positions of authority.
The people that will need to live with the new decisions should be involved in the
decision making.
The competition approach to conflict is low on assertiveness and low on cooperation.
It is relatively easy to kill creativity in an organization.
Enhancing governmental performance should be considered within the normative
context of non-democratic values.
The situational model of leadership suggests that the effectiveness of a group is
contingent on the relationship between the style of leadership and the degree to which
the situation enables the leader to exert influence.
Traditional mechanisms of governmental control are still workable and very
appropriate.
Without a commitment to achieving a goal or completing a task, a group is not a team.
The use of personality tests in hiring can lead to the creation of heterogeneous
organizations.
According to the behavioral view of creativity, creativity is what the person is rather
than something a person does.
Leaders tended to be more intelligent, more dependable or responsible, and more active
in social situations than others.
Social awareness is the ability to understand what one is feeling and how to direct those
feelings.
Public service motivation and goal theories of motivation may be considered
interrelated.
Stress can decrease our reaction time and attention and also can distort cognitive
processes.
Creativity and innovation are considered to be the same phenomenon.
Public administrators do not need to practice effective media relations.
Avoiding disputes or refraining from direct confrontation with conflict issues in a
formal or public sphere has been found to be a prevailing mode of conflict management
by members of majority groups.
________ statements clearly relate to what was said previously and move the
conversation forward.
A) Disjunctive
B) Injunctive
C) Adjunctive
D) Conjunctive
Which of the following is one of the premises of political explanation?
A) Important decisions are thought to stem from compromises made by a coalition
B) Decisions are formally ratified by more than one individual before execution
C) Decisions are suggested as options by many and then finally selected by one leader
D) Decisions are considered unilateral exercises
Jonathan is interested in his own position and views the world as a zero-sum game with
winners and losers. What is most likely his approach to conflict?
A) Competition
B) Avoidance
C) Accommodation
D) Collaboration
Policies and programs meeting public needs can be achieved most effectively and
responsibly through ________ and ________.
A) Power; jurisdiction
B) Collective efforts; collaborative processes
C) Empowerment; collective input
D) Decision making; authority
Sandeep acknowledges cultural differences but trivializes them, believing that human
similarities far outweigh any differences. Which of the following types of thinking does
he have?
A) Ethnocentric
B) Geocentric
C) Ethnorelative
D) Polycentric
Which of the following specialized forms of communication involves identifying and
addressing problems by determining and implementing courses of action through
one-to-one communication with affected employees?
A) Personal counseling
B) Conducting effective meetings
C) Writing memos
D) Disciplining employees
Which of the following are general components of motivation:
A) Individual differences, the actual job one does, and the organization
B) The organization, the actual job one does, and personal values
C) Being proactive, a challenging job, and the culture of the organization
D) None of the above
The Vroom-Yetton model focuses on how many levels of participation?
A) Two
B) Three
C) Four
D) Five
The Office of Citizen Services and Innovative ________ helps governments at all levels
choose the appropriate applications to meet their communication needs.
A) Communications
B) Technologies
C) Applications
D) Computing
In the classic formulation of communication, communication is successful when the
________ understands what the ________ intended.
A) Sender; receiver
B) Receiver; sender
C) Listener; speaker
D) Speaker; listener
Which of the following types of media should be used when you need to go into greater
detail about the work you are doing?
A) Television
B) Print media
C) Radio
D) Press conferences
In the public sector we should manage our own behavior and influence the behavior of
others in a manner that is consistent with the public interest and the values of
________.
A) Consultative approach
B) Democratic governance
C) Leadership
D) Capitalism
The involvement of citizens and stakeholders is of great importance in public decision
making. Which of these democratic ideals are required in the decision making process?
A) Openness, transparency, and majority rule
B) Inclusiveness, transparency, and unanimity
C) Transparency, inclusiveness, and openness
D) Equality, transparency, and inclusiveness
According to Gardner, what type of mind moves beyond self-interest to make decisions
based on a sense of social responsibility?
A) Disciplined
B) Ethical
C) Synthesizing
D) Respectful
Jason believes he should focus on the strength, resilience, and vitality of his workers.
He is most likely influenced by which researcher?
A) Frederick Taylor
B) Martin Seligman
C) Sigmund Freud
D) Robert Waterman
A _________ leadership style will be most effective in situations where subordinates
are engaged in work that is stressful, frustrating, or unsatisfying.
A) Supportive
B) Directive
C) Participative
D) Achievement oriented
Diversity provides several challenges for decision making. Which of the following are
differences in culture that can affect this process?
A) Importance of rationality
B) Time orientation
C) Believe on individual problem solving
D) All of the above
Which of the following is NOT a characteristic of idealists?
A) Intense
B) Intuitive
C) Inspiring
D) Impulsive
Citizens, unlike business customers, are committed to matters that go beyond their
short-term interests and are willing to assume ________ for what happens in their
neighborhoods and communities.
A) Drawbacks
B) Costs
C) Personal responsibility
D) Jurisdictional challenges
The biggest challenge facing public and private enterprises in the future will be:
A) The neutral pace and the separation of global society into individual systems
B) The accelerating pace and complexity of global society operating as a massively
interconnected system
C) The decline of global society to operate as an interconnected system
D) The decline of global society to operate as an individual system
Which of the following levels of organization is concerned with the relationship
between the organization as a body and the wider social system of which it is a part?
A) Technical
B) Organizational
C) Managerial
D) Institutional
Which level of the self is motivated by the welfare of the group?
A) Individual
B) Group
C) Collective
D) Interpersonal
The purpose of a ________ network is to fund the delivery of services to clients.
A) Service implementation
B) Information diffusion
C) Problem solving
D) Community capacity building
Which of the following types of teams sets the course for the organization, but it rarely
is involved in the day-to-day operations of the organization?
A) Cross-functional teams
B) Self-directed work teams
C) Top management teams
D) Process-improvement teams
_________ power is drawn from having a special expertise that is needed or valued in
an organization.
A) Referent power
B) Coercive power
C) Expert power
D) Legitimate power
________ behavior occurs when a person feels or anticipates some sort of threat.
A) Stereotyping
B) Offensive
C) Threatening
D) Defensive
Which of the following is NOT a way for managers to create and maintain power?
A) Doing favors for people
B) Discouraging people from emulating managers
C) Reinforcing the perceived dependency of others on managers for rewards,
assistance, and protection
D) Building reputations as experts
What are approaches a manager can use in engaging in constructive conflict?
A) Reflect, get feedback, gradually correct the problem
B) Reflect, get feedback, immediately correct the problem
C) Conflict is normal but can only be addressed by punishing the initiators
D) None of the above
The more we ________ other people, the more ________ we will be of their motives in
conflicts.
A) Trust; certain
B) Disappoint; uncertain
C) Trust; uncertain
D) Disappoint; certain
Which of the following is NOT one of the “six C’s” developed for effective managerial
writing?
A) Courtesy
B) Clearness
C) Confidence
D) Correctness
In the creative process, “preparation” is:
A) About conscious mental activity, but it is a matter of choice
B) Identification of issues to be dealt with at the concentration stage
C) The largely unconscious phase
D) About gathering ideas for addressing the problem
Discuss the components of supportive communication. Provide examples to support
your discussion.
Varies
Machiavelli is commonly known for the philosophy of “the end justifies the means.”
What has been his legacy? Name a recent leader who was considered “Machiavellian.”
Varies
Describe the rational model of decision making. Discuss, providing relevant examples
where appropriate.
Varies
Explain TMT and how it relates to the concepts in Maslow’s needs-hierarchy.
Varies
What is stress and why does it need to be managed?
Varies
Compare Theory X and Theory Y and how they affect the modern workforce from
Gen-X and Gen-Y.
Varies
Describe the five steps or stages of the creativity process.
Varies
Evaluate the tactics and strategies to gain power, exercise influence, and balance the
power of others in organizations. In which types of situations might each of these
tactics be most effective? Discuss, providing relevant examples where appropriate.
Varies
Explore what part power plays in leadership. Do different styles of leadership access or
use power differently?
Varies
Discuss Marcum’s arguments on the flaws in motivational theories.
Varies
Explain Wikis, podcasts, and discussion forums. How can public agencies utilize these
technologies? What type of communication is best for each technology? Discuss,
providing relevant examples.
Varies
Provide three examples of communication failures, listing what the manager might say,
what they really meant, and what their employee heard. What are the potential
consequences for each of your examples of miscommunication?
Varies
According to Parker (1990), there are four primary styles of team players. Define each
of the styles and discuss the different ways each style contributes to the team.
Varies
Describe Latham’s approach to behavior change. What are some limitations to
instituting behavior change? Discuss, providing relevant examples where appropriate.
Varies
How can one manage organizational behavior in a manner that respects the rights of the
individual, adheres to democratic principles, and engenders trust, commitment, and
involvement?
Varies
How can one manage their own behavior and influence the behavior of others in a
manner that is consistent with the public interest and the values of democratic
governance? Be sure to include motivation, communication, and leadership strategies,
among other things, in your discussion.
Varies
Discuss the relationships between public agencies and legislators. What are some
guidelines to develop effective relationships?
Varies
OD represents a particular philosophy. According to Golemniewski (1972) what values
are included in this philosophy?
Varies