Stacy has a Facebook account and uses it as a sounding board for her frustration with
her personal life and company. Which of the following statements is true?
a. Stacy should only delete anything on her Facebook page that is work related.
b. Stacy should be mindful about what others can retrieve about her on the Internet and
should refrain from posting things that may show her in a negative light.
c. She can post negative comments about the company as it is her right to exercise her
right to free speech and because of this nothing negative will happen.
d. As long as she is not “friends” with her boss, she should be fine.
Eduardo is not comfortable with his company’s work-life policies. Specifically, he feels
that employees without children should be given the same flexibility and opportunities
for paid time off as employees with children. He has noticed many of his colleagues
that are parents get time off work when their children are sick. As a result, in order to
even things out, he has begun claiming illness to get paid time off work even when he is
feeling just fine. He feels guilty but also feels justified in lying to his boss. What is
Eduardo caught in?
a. a bad cycle
b. an ethical dilemma
c. a paradox
d. He isn’t caught in anything; this is just how business is done.
Proxemics is a type of ________ communication.
a. verbal
b. location
c. human
d. nonverbal
______________is a dynamic relationship based on mutual influence and common
purpose.
a. Leadership
b. Management
c. Supervision
d. None of the above
Sexual harassment can include unwelcomed sexual advances, requests for sexual
favors, and other verbal or physical conduct of a sexual nature and is a result of
communicative behaviors and sense making.
a. True
b. False
How far in advance should letters of recommendation be requested?
a. 1 week or less
b. at least 2 weeks
c. at least a month
d. 2 months or more
Senders _______ messages, while receivers of messages are left to _______ them.
a. encode; decode
b. decode; encode
c. encrypt; decrypt
d. decrypt; encrypt
A group consists of two or more people.
a. True
b. False
Organizations that pass the leadership roles onto the children of former leaders most
likely view leadership as a(n)
a. trait.
b. socially based characteristics.
c. inherited personality.
d. birthright.
Lisa is about to give a presentation to the other students in her class when she becomes
nervous because nobody appears to be focusing on her. What type of communication
apprehension is Lisa feeling?
a. lack of attention
b. novelty
c. formality
d. conspicuousness
Shared understanding of what communication means and what constitutes appropriate
communication are known as communication rules.
a. True
b. False
Negative feedback should be given
a. in private only.
b. during a meeting.
c. publicly.
d. in written form only.
Private communication online can be made public.
a. True
b. False
Selecting volunteers from the audience to take part in demonstrations is always a good
technique for audience involvement.
a. True
b. False
The assimilation process begins
a. during the recruitment process.
b. after a coworker has finished training.
c. when the applicant arrives for an interview.
d. from the point of hiring.
Which of the following is an example of controlling external noise?
a. asking people to turn off their cell phones during a meeting
b. eating a meal before a meeting so it doesn’t distract you
c. taking a nap before a big test
d. taking some medicine for an upset stomach before a job interview
Alice was recently criticized for the poor performance of her store this quarter. When
Alice stated that profits for the company overall were down for the quarter, she
mentioned that recent highway construction in front of her store was the main reason
for low profits. She presented reports that compared store sales along the highway
versus other stores in her town to prove her point. This is an example of
a. inoculation.
b. inductive reasoning.
c. deductive reasoning.
d. cognitive dissonance.
Manuscript style outlines help to increase the conversational quality of a presentation.
a. True
b. False
It is important to develop a sense of play when delivering speeches because
a. many of your problems will be minor and only you will notice.
b. it will help you shrug off any major problems.
c. the audience will see you’re being a casual speaker.
d. you won’t need to stay with your outline as much.
Robert is giving a speech at his local YMCA. He begins by emphasizing that he has
grown up in this neighborhood and has seen many of the same problems as other
members in the audience. Robert is
a. making an emotional appeal.
b. baiting the audience.
c. establishing common ground.
d. making an informative appeal.
Carmen is giving a persuasive presentation at her university tomorrow. During the
speech design process, Carmen asks herself why her audience is showing up, how the
topic could be viewed, and what other speakers will be talking about. These questions
are all a part of her
a. physical questions.
b. relational questions.
c. audience analysis.
d. context analysis.
Which of the following is NOT an example of message overload?
a. including too many graphs and charts during a presentation
b. two coworkers talking during a meeting
c. two different supervisors talking to an employee at the same time
d. reading an e-mail while taking a phone call
One way to avoid electronic aggression is to ask yourself if you would say the same
thing to someone in person.
a. True
b. False
The most professional thank-you letters are
a. e-mailed for quick delivery.
b. sent with a full letter.
c. handwritten.
d. delivered in person.
Leroy is always nervous in social situations and is often considered shy. What type of
communication apprehension does Leroy have to manage?
a. contextual communication apprehension
b. trait communication apprehension
c. audience-based communication apprehension
d. situational communication apprehension
Work-life balance improves relations between employees and management.
a. True
b. False
Ryan is a manager whose only concern is for his employees. Ryan is a ______ leader.
a. team
b. compassionate
c. country club
d. middle of the road
Early researchers believed leadership ability was a(n)
a. inherited gene.
b. trait.
c. socially based characteristic.
d. myth.
Work-related ___________ and the negative habits that accompany this type of lifestyle
have long been known to have a detrimental impact on health.
a. stress
b. anger
c. projects
d. anxiety
Including emotional appeal to a persuasive speech will cause the speaker to lose
credibility.
a. True
b. False
Excellence in writing requires you to evaluate your audience.
a. True
b. False
Judy notices her coworkers slouching when they are in meetings. Her coworkers are
communicating through their ________ behavior.
a. interpersonal
b. proxemics
c. body
d. kinesic
___________is when the messages that move from subordinate to superior are altered.
a. Misunderstanding
b. Downward privilege
c. Upward distortion
d. none of the above