Eliminating stress is possible.
Ignoring the symptoms of stress overload is one of the ways of coping with and
managing stress effectively.
Organizational behavior is concerned with how people act, their motivations, and how
they interact with others.
Until the 1940s, the role of the manager was to eliminate conflict in the workplace,
usually by punishing the perceived initiators.
Organic structures are highly formalized, specialized, standardized, and centralized.
The new public service suggests that systems are likely to fail in the long term if
insufficient attention is paid to the values and interests of individual members of an
organization.
Demeaning messages create barriers between people, but the barriers do not remain in
place for a long period of time.
OD is an approach to change in the organization based in the psychological sciences.
A person who is good a producing new ideas can generally be expected to put those
ideas into practice.
Street-level bureaucrats make no policy choices themselves in the exercise of their
responsibility.
The successful leader stimulates resonance among those who follow.
Action research models the importance of not involving organizational members in the
change process.
Systems theory urges that conflict be viewed as one aspect of a larger system of
interactions.
Decisions entail opportunity costs for paths not taken.
Major developments in public policy are likely to occur through a difficult and
convoluted process of bargaining and negotiation.
While Nelson Mandela served as a political prisoner and then as president of South
Africa, he exhibited the conflict-management strategy of domination.
Tensions among team members can be productive and help the performance of the
team.
In earlier studies of leadership, factors such as age, height, weight, and appearance
seemed to have everything to do with leadership.
Studies have shown that people are less likely to trust leaders who are self-disclosing.
“Any form of action that leads to results that are novel, useful, and predictable” is one
of many definitions of creativity.
Public administration need not develop opportunities for employees and citizens to
affirm and act on public service motives and values.
Baby boomers grew up in the post-WWII era, with general prosperity. They represent
the largest generational group in the workplace and tend to embrace change and
personal growth and to question rules.
Fiedler identified two leadership styles: the __________-oriented leader (who is quite
efficient and goal oriented) and the ______________- oriented leader (who derives
satisfaction from successful interpersonal relationships).
A) Organization; team
B) Task; relationship
C) Success; relationship
D) Task; social
Non-programmed decisions are those that are:
A) Programmed by authority
B) Not programmed by authority
C) Repetitive and routine
D) Infrequent
Brenda often tries to make herself look good by making others look bad. This type of
communication is known as:
A) One-upmanship
B) Falsehoods
C) Put-downs
D) Defensive
The “equity norm” suggests that those who contribute more to an organization should
receive:
A) More rewards than their colleagues
B) Less rewards than their colleagues
C) Same rewards as their colleagues
D) Equitable relief
________ power occurs where there are differing spheres of influence between parties.
A) Overt
B) Integral
C) Intercursive
D) None of the above
What is the estimated absenteeism linked to stress related issues?
A) Less than 10%
B) Roughly 50%
C) Roughly 60%
D) More than 70%
According to your textbook, out of the time people spend on communication, about
________ of that time is spent on sending messages and about ________ is spent on
receiving messages.
A) 40%; 60%
B) 50%; 50%
C) 60%; 40%
D) 70%; 30%
Creativity is directly and positively linked to organizational effectiveness and to:
A) Increased manpower inefficiencies
B) Reduced need for team dependence
C) Increased profitability at the bottom line
D) Improvements in quality and productivity
Improvements to organizational processes, structure, and performance require:
A) Management through people
B) Management of people
C) Management by engagement
D) None of the above
The new public service begins with the idea that democratic principles and the
following values are paramount.
A) Citizenship
B) Community
C) Participation in decision making
D) All of the above
Which of the following is a symptom of stress?
A) Unusual laughter
B) Eccentric behavior
C) Overeating
D) Shallow breathing
Which of the following is NOT one of the nine cultural dimensions comprising the
GLOBE model?
A) Performance orientation
B) Human orientation
C) Unassertiveness
D) Uncertainty avoidance
As our nation becomes more ________ and we increasingly interact with other nations
around the globe, it is imperative that public administrators become culturally
competent so as to better understand and serve the changing needs of communities and
citizens.
A) Diverse
B) Undemocratic
C) Democratic
D) Authoritative
This discipline focuses on the way in which we see the world.
A) Personal mastery
B) Shared vision
C) Mental models
D) Systems thinking
Which of the following are not characteristics of leadership?
A) A strong drive for responsibility and task completion
B) Creativity and originality in problem solving
C) A capacity for absorbing stress
D) An untenable positive approach
Bill has been described by his employees as an empathetic boss who values diversity
and is cross-culturally sensitive. Which component of emotional intelligence are his
employees recognizing?
A) Self-management
B) Self-awareness
C) Social awareness
D) Social management
________________ is the activity public managers use when they want citizens to
engage in joint problem solving and decision making.
A) Partnership
B) Dialogue
C) Delegation
D) None of the above
Which of the following is not a common element found in failed decisions?
A) Faulty decision practices
B) Misallocation of resources
C) Encouraging innovation
D) Premature commitments
Which of the following researchers explored the importance of organizational culture?
A) Edgar Schein
B) Peter Drucker
C) Margaret Wheatley
D) Frederick Taylor
A task-oriented member who enjoys providing the team with good technical
information and data is known as a:
A) Collaborator
B) Communicator
C) Contributor
D) Challenger
Taking action to satisfy the other party’s needs and concerns is known as:
A) Assertiveness
B) Cooperativeness
C) Supportiveness
D) Aggressiveness
Which of the following is not a stage in the development of teams?
A) Forming
B) Storming
C) Performing
D) Reforming
Focus groups are one method of identifying problems and assessing programs. Focus
groups:
A) Are a large, homogenous group of 25-30 participants
B) Require planning, recruiting, and a moderator
C) Are able to discuss multiple topics
D) None of the above
Which of the following is NOT a type of team?
A) Project teams
B) Cross-functional teams
C) Virtual teams
D) Imaginary teams
Which of the following levels of organization mediates between the technical group and
top management?
A) Technical
B) Organizational
C) Managerial
D) Institutional
The new public service emphasizes the importance of:
A) Managing through people
B) Commanding people
C) Coercing people
D) Convincing citizens
Changes of this type are highly analytical, technical, and helps establish the momentum
for change.
A) Incremental change
B) Discontinuous change
C) Strategic change
D) Crisis change
Performance is a function of which of the following:
A) Motivation to perform, ability to perform, and opportunity to perform
B) Motivation to perform, energy to perform, and one’s state of mind
C) Ability to perform, opportunity to perform, and energy to perform
D) One’s state of mind, motivation to perform, and ability to perform
Internal dimensions include:
A) Ethnicity
B) Income
C) Marital status
D) Appearance
________ is what we describe when people ask us what ideas govern our actions.
A) Espoused theory
B) Theory-in-use
C) Spoken theory
D) Governing theory
Discuss some of the key issues to keep in mind when exploring the communication
process. What are some potential pitfalls?
Varies
Fully explore vision as it relates to self-awareness. Why is developing a vision
important? Develop your own personal vision statement, utilizing the guidelines from
the reading.
Varies
Describe the sources of stress which may be related to home-work connections based
on the different stages of life of an individual.
Varies
Compare and contrast the use of blogs and social networking as methods of
technologically based communication. What are some advantages and disadvantages of
each?
Varies
What is organizational culture? How is it created or formed? What does it consist of?
Discuss, providing relevant examples where appropriate.
Varies
Compare and contrast the different sources or bases of power.
Varies
What are the causes and consequences of stress?
Varies
Discuss the components of emotional intelligence. What make up each of these
components? Is emotional intelligence important in managing others? Why or why not?
Varies
What is street-level leadership? How does it affect public policy?
Varies
Compare and contrast the different styles of leadership. Develop scenarios where each
style might be most appropriate.
Varies
Describe the different types of value orientations. How do these fit in with personal
values? How might people’s behavior change based on their value orientation? Discuss
using relevant examples.
Varies
Discuss the ways in which people’s normal resistance to change may be overcome.
How might changes be implemented more successfully?
Varies
What are the factors that are considered drivers of productivity and performance.
Varies
Enumerate and explain key impediments to creativity in an organizational setting, using
examples where appropriate.
Varies
Classify the various theories on motivation and provide reasoning for the classification.
Varies