Internet sources require special attention when validating their credibility.
a. True
b. False
Which of the following accomplishments would be the most beneficial to highlight on a
rsum for someone applying for a leadership position?
a. 3.0 GPA
b. member of a chorus line
c. member of a basketball team
d. completion of a team-based project for a class
Which e-mail address example is the most appropriate to use for professional use such
as business connections?
a. akb123@yahoo.com
b. yankees4thawin@sports.com
c. john.smith@company.org
d. jamesbond007@hotmail.com
The nonverbal dimension that defines how we react to things by evaluating them as
positive/negative or good/bad is known as
a. immediacy.
b. responsiveness.
c. status.
d. proximity.
Relying solely on personal anecdotes to inform an audience is effective because it
builds speaker credibility.
a. True
b. False
_________ is characterized by feelings of closeness and trust that you share with other
people.
a. Interpersonal communication
b. Intimacy
c. Privacy management
d. Disclosure
Bias applies to both individuals and groups.
a. True
b. False
David’s company’s office is characterized by modern furniture, a classic architectural
design, and extensive displays of the company logo on office supplies. These
characteristics are known as
a. artifacts.
b. organizational assets.
c. company culture.
d. organizational culture.
Dan was recently fired from his job after it was found out that he borrowed heavily
from another coworker on his business proposal (without giving proper credit). Dan
crossed the ethical boundary of
a. copying.
b. plagiarism.
c. stealing.
d. none of the above
Interviewing is about finding
a. the person who is the best fit for the job.
b. candidate with the most qualifications.
c. the person who has the best education.
d. the person who has done the most volunteer work.
Which of the following is the best example of an audience-centered speaker?
a. a speaker who thinks about the audience during every step of the presentation design
and delivery process using analysis and research
b. a speaker who includes the audience in the presentation by asking for volunteers
c. a speaker who asks the audience members if they have heard of the topic before the
speech and asks their opinions prior to beginning the presentation
d. a communication scholar
Quotes should not be used when establishing credibility.
a. True
b. False
Under the ______________style, the leader makes all the decisions with little input
from the team.
a. laissez-faire
b. authoritative
c. democratic
d. none of the above
The _________, also known as the “grapevine,” allows employees to speak directly and
not chance the message being altered as it moves though the formal communication
network.
a. information superhighway
b. rumor mill
c. gossip culture
d. informal communication network
Which is the best technique for communicating with a supervisor?
a. ingratiation
b. gatekeeping
c. advocacy
d. There is no one best way to communicate with your supervisor.
The ______________ has a low concern for both people and task.
a. authoritative manager
b. impoverished manager
c. middle-of-the-road manager
d. none of the above
People don’t really fear public speaking; they fear the unknown.
a. True
b. False
The five types of power identified by French and Raven are coercive power, legitimate,
power, reward power, connection power, expert power and
a. referent power.
b. real power.
c. imposter power.
d. punishment power.
Why is it especially important to be careful about the messages you send via electronic
communication?
a. Due to the lack of cues, misunderstandings can lead to electronic conflicts.
b. Almost anyone can look into your private e-mails.
c. The same rules apply for electronic communication as paper communication.
d. all of the above
Tensions in the workplace are complex and require more than simple mutual respect to
avoid.
a. True
b. False
What important document would you use to introduce you as a potential employee,
highlight your rsum, and demonstrate your writing skills?
a. orientation letter
b. interview letter
c. cover letter
d. introduction letter
Discussing the upsides and downsides of buying a Mac over a PC is known as a
__________ presentation.
a. pro-con
b. compare-contrast
c. spatial
d. classification
Every organization has its own organizational culture.
a. True
b. False
Jose was concerned about a memo he received from his supervisor, Kayla, regarding a
change in the pay structure. He was anxious for a response and did not know where she
was, so he sent her a text message asking specific questions about the memo. Kayla
received the message and, given its complexity, did not respond right away. Jose
became frustrated and even more anxious about the changes, and ultimately went to
Kayla’s immediate supervisor for clarity. This created problems in his working
relationship with Kayla and Kayla’s supervisor. Given the complexity of the message,
what communication channel should Jose have used in the first place to avoid this
situation?
a. e-mail
b. memo
c. social media
d. face-to-face
Which of the following characteristics makes up a meeting’s environment?
a. prepared speakers
b. everyone in attendance
c. a prepared agenda
d. time
______________ include information that comes from within the organization.
a. Insider information
b. Internal sources
c. External sources
d. Extraneous information
Hearing is the process of determining the meaning of verbal and nonverbal messages.
a. True
b. False
Which of the following should NOT be included on a business letter with price quote?
a. scope of work
b. clarifications
c. deadline for payment
d. breakdown of costs
Whenever possible, video clips should be imported into slides or saved into files prior
to the presentation.
a. True
b. False
While Shawn is talking to a colleague about firings in the department, he notices his
coworker wringing her hands and fidgeting quite a bit, so he changes the subject.
Shawn’s colleague is displaying
a. adapters.
b. regulators.
c. illustrators.
d. emblems.
Messages and feedback are essentially the same thing in the communication model.
a. True
b. False
Approximately 35% of workers care for their aging family members.
a. True
b. False