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According to ________________, there’s no best way for managers to lead.
a. Hersey and Blanchard’s Situational Leadership Theory
b. Fiedler’s Contingency Theory
c. Blake and Mouton’s Managerial Grid
d. none of the above
Space, environment, and touch are all nonverbal codes of communication.
a. True
b. False
Meetings can be an excellent chance to give an opportunity presentation.
a. True
b. False
Rsums should not include a list of references.
a. True
b. False
What pitfall should Type-B personalities avoid?
a. controlling every aspect of a project
b. allowing slackers to get away with doing next to nothing
c. covering for an absent employee
d. doing all a group's work to stay ahead of a deadline
A person in charge of a given task is the
a. lead.
b. leader.
c. task manager.
d. task organizer.
A manager who takes away a promotion offer as punishment for an employee’s
behavior is exercising her _______ power.
a. legitimate and coercive
b. legitimate and reward
c. legitimate
d. coercive
Memos should be sent
a. to everyone in the company.
b. as frequently as possible
c. for critical information only.
d. to reprimand employees.
Repeating the message numerous times during the presentation will help with message
retention.
a. True
b. False
Listening to a message then summarizing it back to the sender for verification is known
as
a. paraphrasing.
b. rewording.
c. rephrasing.
d. reflecting.
Helping the audience visualize the benefits of a solution you have offered will increase
their desire for the solution.
a. True
b. False
Situations that do not seem to present clear choices between right and wrong are called
a. paradoxes.
b. conundrums.
c. ethical dilemmas.
d. tight spots.
______________ include(s) information that comes from outside the organization.
a. Insider information
b. Internal sources
c. External sources
d. Extraneous information
At Robin's new company, Robin is asked to sign an agreement that pledges that he will
follow safety guidelines, promote teamwork within his team, and do his job with
integrity. What values does this document support?
a. team values
b. group values
c. organizational values
d. institutional values
________________ are a method of informing employees how they can improve on the
job.
a. Formal interviews
b. Informal conversations
c. Employee reviews
d. none of the above
Kira signaled to the audience that the presentation was concluding and included a few
more statistics and more information to reinforce her point. Kira has given a
a. solid conclusion.
b. false close.
c. transition.
d. persuasive speech.
In the HURIER model, evaluating involves making sense of verbal and nonverbal codes
to assign meaning to the information received.
a. True
b. False
Monique’s team has decided that she should give their introduction, transitions, and
conclusion while the rest of the team covers the main points of the presentation.
Monique is the team’s
a. organizer.
b. facilitator.
c. leader.
d. spokesperson.
In the KEYS approach to achieving professional excellence in team communication,
you should
a. evaluate whether or not you want to be a part of the team.
b. evaluate what is professional communication and what is not.
c. evaluate who should be a part of the team.
d. none of the above
Being an effective listener is a prerequisite to achieving professional excellence.
a. True
b. False
When choosing which organizational pattern to use in your speech, you should ask
yourself which of the following organizational patterns will best help your audience to
follow you and which will help your audience.
a. Stay engaged.
b. Remember your message.
c. Be entertained.
d. Challenge your message.
Greeting a coworker with a handshake falls under the category of _________ touch.
a. functional
b. social
c. friendship
d. acquaintance
Before developing a presentation, the speaker should analyze the audience and tailor the
presentation to the audience’s needs.
a. True
b. False
Passive agreement is a goal of what kind of presentation?
a. informative
b. solicitation
c. call to action
d. persuasive
All of the following are steps you can take to limit message alteration EXCEPT
a. limit the number of people a message travels through before it gets to you.
b. go to the source for clarification.
c. shoot the messenger.
d. keep communication channels open with subordinates and customers.
Men tend to tag questions on to the end of their statements for the purpose of more
discussion.
a. True
b. False
How could you create excitement for an otherwise boring speech?
a. Introduce your topic with an anecdote, joke, or unexpected statement.
b. Add as much information as possible.
c. Keep your audience guessing the direction of your presentation.
d. Exaggerate you nonverbal communication.
A culturally competent professional has the knowledge of difference and
a. is always striving to learn more.
b. uses that knowledge to advance her or his agenda.
c. strives to educate others about how to act in our culture.
d. none of the above
Managerial functions include important duties such as being in charge of and
responsible for various goals and functions in an organization, while leadership
functions include _________________ followers as opposed to subordinates.
a. influencing and guiding
b. being in charge and delegating tasks to
c. speaking in front of
d. having the job title of manager or supervisor in charge of the
Credibility of the information being presented can be established by
a. using quotes.
b. using statistics.
c. using personal examples.
d. listing or mentioning the sources
