Conflict can be extremely beneficial to the workplace.
The “fight-or-flight” response is the dominant behavioral response to stress among
males.
In order for comprehensive change to occur in any organization, attention must be given
to both strategic change and grassroots change.
Achievement-oriented leadership is a style that involves consultation with subordinates
and a serious consideration of their ideas before the leader makes a decision.
Organizations create their own institutionalized rationality.
Incremental change is far more difficult for those in the organization than is
discontinuous change.
Simply having the positive regard and respect of others is a potential source of power.
The satisfaction of lower-level needs, called hygiene or extrinsic factors, does not lead
to motivation.
Blogs should be used as another avenue for press releases.
The use of coercive power tends to increase referent power, whereas the use of reward
power tends to diminish referent power.
Leadership is exercised by the person in the group who energizes the group, whether or
not he or she carries the title of “leader.”
Cultural misunderstanding is frequently caused by a lack of awareness of differences in
cultures.
The importance of human cooperation in organizations was emphasized in the
Hawthorn study’s definition of a formal organization.
During midlife years, employees may be focused on the search for meaning and ego
integrity.
Likert argued that an overall philosophy of management that emphasizes a participative
approach is positively related to employee motivation and performance.
Emotional intelligence has been found to be an important factor in predicting team
performance.
In order for executives at the top levels of government to be successful, they must have
the ability to work with and through people.
Assuming consistency, intentionality, purposefulness, and rationality on the part of
individuals invariably leads to misunderstanding and possibly false assumptions.
Personality style refers to the manner in which individuals gather and process
information.
Relationship behavior is defined as the extent to which the leader engages in spelling
out the duties and responsibilities of an individual or group.
It is crucial to the success of teams that team members respect and trust each other.
Anyone can be creative.
Virtual teams report higher levels of participation, higher satisfaction, and better cost
performance.
Public servants are more likely to treat citizens with respect if they also are treated with
respect by those who manage public agencies.
A group with members whose personality types differ dramatically are likely to have
more trouble with problem solving because they will have trouble looking at different
sides of a particular issue.
Despite the conventional wisdom that public employees crave the security and structure
of bureaucratic jobs, public servants are people who are motivated by their desire to
make a difference in the lives of others.
Stress can be a cause of workplace violence.
Only women appear to have a broader repertoire of responses to stress, including
affiliative, protective, and caretaking behaviors.
Creative people probably will be creative wherever they are situated.
The management of organizational behavior in the public sector does not concern
governance in the public interest.
The formal character of written communication is considered appropriate for all types
of messages.
Millennials (or generation “”) are “the most educated, well-traveled, and
technologically sophisticated generation.” This is a generation that “works to live rather
than lives to work.”
The public service should discourage creating processes and arenas in which citizens
can engage with one another.
Involving citizens in the development and implementation of public policy is an
important concern for public administrators.
Despite younger leaders and older leaders growing up in quite different eras, their
formative experiences with respect to leadership are remarkably similar.
Leaders lose power in the transition to teams.
People view the world through different lenses shaped by our accumulated perceptions,
attitudes, beliefs, and interpretations.
Force field analysis is a useful tool for evaluating a large number of interrelated forces
and tracking their likely effects in the future.
Picoeconomics is a theory that emphasizes the idea that when people make decisions,
they tend to overestimate the value of benefits that will occur in the future.
Which of the following is NOT a structural determinant of power?
A) Independence
B) Perceived political power
C) Numerical representation
D) Influence in garnering resources
According to the equity theory, motivation is a consequence of:
A) Perceived equity
B) Perceived equitable relief
C) Perceived inequity
D) None of the above
What technology might a public agency employ to create a “virtual” town meeting?
A) Cloud computing
B) Web cameras
C) Cell phones
D) None of the above
Which of the following dimensions of collaboration includes reconciling individual and
collective interests?
A) Governance dimension
B) Administration dimension
C) Autonomy dimension
D) Trust and reciprocity dimension
Becky tends to focus on what she has given up rather than on what has been gained.
What is most likely her approach to conflict?
A) Compromise
B) Avoidance
C) Accommodation
D) Collaboration
Which of the following types of change is initiated in times of crisis?
A) Crisis change
B) Organic change
C) Systematic change
D) Dramatic change
Which of the following may be considered an attempt to cope with physical symptoms
of stress?
A) Increased alcohol consumption
B) Withdrawing from others
C) Crying
D) Sleeping less to work more
McClelland found that those with high achievement needs perform better when they are
working on ______________ tasks, want feedback on how well they are doing, and
take personal responsibility for their ___________.
A) Moderately difficult; performance
B) Extremely difficult; motivation
C) Easy; motivation
D) Easy; performance
Which of the following jobs can cause high levels of stress?
A) Jobs with great responsibility and little autonomy
B) Jobs with little responsibility and little autonomy
C) Jobs with great responsibility and great autonomy
D) Jobs with little responsibility and great autonomy
In the countries which score _________ on power distance, subordinates are more
likely to disagree with their leaders and desire a ‘consultative style’ of management.
A) Low
B) High
C) In the middle
D) None of the above
Which of the following is a way to enhance positive emotions at work?
A) Providing background music
B) Humor
C) Meditation
D) All of the above
The collaboration approach to conflict is ________ on assertiveness and ________ on
cooperation.
A) Low; low
B) High; low
C) Low; high
D) High; high
Which psychologist described several aspects of the human psyche based on the way in
which we take in and process information?
A) Ivan Pavlov
B) Abraham Maslow
C) Carl Jung
D) Sigmund Freud
________ are concerned with vision and judgment. ________ are concerned with
mastering routines.
A) Leaders; leaders
B) Leaders; managers
C) Managers; leaders
D) Managers; managers
Motivation can be defined as the cause that:
A) Makes people achieve the impossible
B) Enables people to achieve beyond their normal means
C) Makes people do what they do
D) Disables people from making mistakes
According to Wilson, fostering your employees’ participation, listening carefully to
their values and interests, and building and supporting their confidence and skills is
known as:
A) Thrilling
B) Respectful
C) Uplifting
D) Powerful
Body language is also known as:
A) Paralinguistics
B) Occulesics
C) Linguistics
D) Kinesics
Which of the following is a category in the Maslow’s hierarchy of needs?
A) Physiological needs
B) Psychological needs
C) Psychosomatic needs
D) Psychophysical needs
One of the main tenets of the new public service is:
A) Serve rather than steer
B) Steer rather than drive
C) Lead rather than follow
D) Public interest is the by-product of the ultimate aim
Which of the following is NOT a phase of the change process?
A) Definition
B) Clarification
C) Action
D) Sustainability
Which of the following is NOT a base of power?
A) Coercive power
B) Reward power
C) Valid power
D) Referent power
Helen feels that it is possible for a trained monkey to do the jobs of her workers. Which
researcher’s viewpoint is she espousing?
A) Max Hawthorne
B) Chester Barnard
C) Frederick Taylor
D) Abraham Maslow
SMART goals are:
A) Specific, meaningful, achievable, relevant, and timely
B) Specific, measurable, achievable, reachable, and timely
C) Specific, measurable, attainable, relevant, and timely
D) Specific, meaningful, attainable, reachable, and timely
Who was one of the first behavioral scientists to comment on the close connection
between an individual’s self-concept and his or her views of others?
A) Carl Rogers
B) Erich Fromm
C) Carl Jung
D) Abraham Maslow
Public administrators should create efficiencies by ________ and ________ out
functions, and concentrating on accountability and high performance.
A) Enabling; counting
B) Enabling; contracting
C) Privatizing; contracting
D) Privatizing; counting
The most common source of internal conflict in an organization is insufficient or
unsatisfactory ________.
A) Consequences
B) Rewards
C) Communication
D) Leadership
Successful public managers hoping to lead change must:
A) Assess the organizations’ environments and the need for change
B) Plan for change both strategically and pragmatically
C) Institutionalize the changes
D) All of the above
Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to
occur during which stage of conflict?
A) Frustration
B) Conceptualization
C) Behavior
D) Outcome
Organizational behavior provides the ________ for managing human behavior in
organizations.
A) Strategies
B) Rationale
C) Goals
D) Purpose
The two dimensions in the leadership grid are:
A) Concern for organization and employees
B) Concern for production and people
C) Concern for people and profits
D) Concern for productivity and people
Maslow’s needs-hierarchy is still relevant in the 21st century. Do you agree or disagree
with this statement? Be sure to illustrate your discussion with relevant examples.
Varies
Detail the best practices for oral communication. When should it be used? When should
it be avoided? Discuss, providing relevant examples where appropriate.
Varies
Describe the stages of conflict. What occurs at each stage? How can conflict be
managed effectively during each of the stages? Discuss, providing relevant examples
where appropriate.
Varies
Define the different levels of analysis in organizational behavior. What questions should
be asked for each level? How should the analysis be conducted?
Varies
Compare and contrast the different forms of specialized communication. How should
each be used? Discuss, providing relevant examples where appropriate.
Varies
Describe the “new public service, and how it has evolved.
Varies
Discuss the main tenets of the “new public service”. How do they differ from traditional
models?
Varies
Detail the indicators of positive and negative experiences in teamwork. How might your
optimize team performance? Discuss, providing relevant examples where appropriate.
Varies
Compare and contrast programmed decisions and non-programmed decisions.
Varies
Discuss what happens to conflicts as relationships become closer, more personal, and
more interdependent. What are implications for public organizations?
Varies
Explore the challenges of leading in a diverse organization. Discuss, providing relevant
examples where appropriate.
Varies
The public administrator often is placed in the role of deciding among conflicting
priorities and is drawn into the center of the conflict. Why is this so? What can an
administrator do in these situations?
Varies
If productivity is the key that propels an organization into profitability, why is it that in
the new public service, we should value people and not just productivity?
Varies
Define the five self-imposed barriers to rising to leadership positions in organizations.
What are the ways to overcome these barriers? Discuss providing relevant examples.
Varies
Come up with a scenario where a manager in a public organization might face a
problem and develop a strategy that the manager should use to solve the problem. Be
sure to discuss power in your solution.
Varies
Describe the implication of ethics in decision making in a public service setting.
Varies
Why do we need creativity in public organizations?
Varies
What are some challenges that are faced by public servants in being accountable to the
general public?
Varies