Which of the following is NOT a possible limitation to implementing cultural change of
an organization?
A) Cultural norms are deep-seated and may be quite resistant to change
B) Successful changes in an organization’s culture typically occur over a long period of
time
C) Different generations have different feelings towards change
D) Important ethical questions may arise as managers attempt to “manipulate” the
norms and values of those in the organization
The understanding that people are more likely to carry out decisions they helped to
make is based on the research of ____________.
A) Kurt Lewin
B) Douglas McGregor
C) Frederick Taylor
D) Chester Barnard
Which of the following is a competency of the self-management component of
emotional intelligence?
A) Leadership
B) Integrity
C) Valuing diversity
D) Self-assessment
Which of the following is a way in which individuals might approach conflict?
A) Competition
B) Collaboration
C) Avoidance
D) All of the above
Employee Assistance Programs are beneficial to employers and employees in
addressing which of the following personal stress factors?
A) Financial pressures
B) Drug and alcohol abuse
C) Abusive relationships
D) All of the above
Employees in a local government garbage collection unit believed that promotions were
given only to those who belonged to the after-hours bowling team. This is an example
of which of the following sources of conflict?
A) Personal differences
B) Information deficiencies
C) Role incompatibility
D) Environmental stress
Which of the following is not a phase in the rational model of decision making?
A) Pre-analysis phase
B) Analysis phase
C) Post-analysis phase
D) Design phase
Workers’ performance can be positively influenced by promoting their:
A) Salary structure
B) Psychological well-being and happiness
C) Self-esteem
D) Performance structure
Artifacts and creations of a culture include:
A) Values of an organization
B) Patterns of behavior that are taken for granted
C) An emphasis on problem solving
D) Day-to-day operating routines
Which of the following factors should managers use to engage their employees?
A) Maintain a positive perspective
B) Provide recognition and encouragement
C) A strengths-based approach
D) All of the above
The modern rational choice models introduce the element of:
A) Self-interest
B) Public-interest
C) Private-public interest
D) None of the above
________ refers to the degree to which the position enables the leader to get others to
comply with his or her directions.
A) Position power
B) Task structure
C) Personal relationships
D) Compliance
High levels of conflict on city councils were associated with:
A) Stress
B) Diminished performance
C) Failure
D) All of the above
Which of the following is part of the second stage in the process of moving from
powerlessness to empowerment?
A) Feedback
B) Job enrichment
C) Feelings leading to powerlessness
D) Reinforcement
Jillian desires to climb to a leadership level in an organization so as to enable
integration and coordination of the efforts of others. Which of the following is most
likely her career anchor?
A) General Manager competence
B) Security/stability
C) Service/dedication to a cause
D) Autonomy/independence
Which of the following is a phase in the rational model of decision making?
A) Data collection phase
B) Data analysis phase
C) Design phase
D Pre-implementation phase