Business Communication: Process and Product 8th Edition

2013, April Guffey Newsletter Bonus Case Study Persuasive Message: Miserable Meetings The following e-mail message suffers from many writing faults, including poor tone and poor persuasive strategy. It originated with a manager and is addressed to his boss. Your Task. List at least seven writing weaknesses. Then revise the message implementing an

Chapter 1 Lecture Notes and Teaching Suggestions Chapter 1 LECTURE NOTES Business Communication in the Digital Age CHAPTER SYNOPSIS In todays digital, fast-paced workplace, excellent communication skills matter more than ever. As electronic and digital channels of communication continue to expand, todays working professionals must learn to write and speak effectively

Chapter 1 Lecture Notes and Teaching Suggestions Answers to Chapter Review Questions 1. Explain why writing has been called a career sifter, a threshold skill, or the price of admission. (Obj. 1) Effective writing skills can be a stepping-stone to great job opportunities; poor writing skills may derail a career. The ability

Chapter 1 Solutions to Activities 1.1 Social Media Inventory (Objs. 14) The generalization that young people today are digital natives and as such must all be extremely tech savvy may not necessarily apply equally to all students, not even the millennials among them. Taking stock of students social media and technology use

10.1 Document for Analysis: Poor Action Request Going to Texas 7-Eleven Owners To: 7-Eleven Franchise Owners Association of Texas From: Terry Navarro <terrynavarro@yahoo.com> Subject: Finding a Better Way to Sell Fresh Bananas Cc: Bcc: Fresh Del Monte has suggested that 7-Eleven stores sell fresh bananas wrapped in plastic.

10.2 Document for Analysis: Weak Action Request Inviting Small Planet Speaker Current date Ms. Anna Lappe 418 North Jay Street Brooklyn, NY 11212 Dear Ms. Lappe: You have written that this country's food sector is both a central culprit in global warming and a key part of solving the crisis. As a well-known voice in

10.3 Document for Analysis: Poor Claim Letter From Unhappy Copier Owner Current date Mr. Trenton Khalifa VIP Copier Specialists 1532 Nashville Pike Gallatin, TN 37012 Dear Mr. Khalifa: The four BizStar C500 photocopiers that we purchased three months ago are inadequate for our volume of copying. Although we told your salesperson, Carol Finley, that we average 3,000 copies

10.4 Document for Analysis: Poor Persuasive Memo Flowing Upward Miserable Meetings To: Charlotte Cohen <ccohen@mitenterprise> From: Clint Johnson <cjohnson@mitenterprise> Subject: Improving Productivity and Morale With Better Meetings Cc: Attached: Good morning, Ms. Cohen, This past week I attended five in-house meetings and participated in three conference call meetings. Some

Chapter 10 LECTURE NOTES Persuasive and Sales Messages CHAPTER SYNOPSIS The ability to use argument or discussion to influence an individuals beliefs or actions is called persuasion. The art of persuading someone to take a specific action or change an individuals beliefs is an important skill that requires understanding and practice. This

Answers to Chapter Review Questions 1. What is persuasion as defined by communication scholar Richard M. Perloff? (Obj. 1) Persuasion is a symbolic process in which communicators try to convince other people to change their attitudes or behaviors regarding an issue through the transmission of a message in an atmosphere of free

Chapter 10 Solutions to Activities Zooming In: Applying Your Skills at Natural Capitalism Solutions Current date Dear Business Owner: Your attendance at this workshop shows that you have already taken the first step to increasing your profits while you integrate sustainable practices into your business. your profits while you integrate sustainable practices into your business. your

10.11 Persuasive Request: Junk Food Props Up School Budget (Obj. 3) Current date Board of Directors Gresham-Barlow School District P.O. Box 310 Gresham, OR 97033 Dear Directors: Recent surveys show that approximately one third of U.S. children aged 6 to 19 are overweight, and this obesity epidemic threatens the health of current and future generations. Obesity

10.19 Persuasive Organizational Message Flowing Upward: How to Work From Home (Obj. 4) To: Chris Crittenden <chris.crittenden@beta.com> From: [Your Name <your e-mail>] Subject: Improving Training for Telecommuters and Their Managers Cc: Bcc: An increasing number of our employees are becoming telecommuters. Although working at home or at remote

Answers to Chapter Review Questions 1. In terms of analysis, what are the two broad report functions or types? (Obj. 1) Informational reports present data without analysis or recommendations. Writers collect and organize data, but they do not analyze the facts for readers. Analytical reports provide data or findings, analyses, and

Chapter 12 LECTURE NOTES Informal Business Reports CHAPTER SYNOPSIS Even a business executive as averse to marketing surveys as Starbucks CEO Howard Schultz has come to acknowledge the advantages of gauging customers and employees perceptions and preferences. Surveys are an important part of a companys strategic decision making and often form the

Answers to Chapter Review Questions 1. What are the advantages of tables? (Obj. 1) Tables usually help researchers summarize and simplify data. Using columns and rows, tables make quantitative information easier to comprehend. Data displayed in a table allow report writers to draw conclusions more easily. tables make quantitative information easier to comprehend.

Chapter 12 Solutions to Activities 12.1 Making Sense of the Three Ms (Obj. 1) Arrange the homes by ascending price as follows: $260,000; $260,000; $260,000; $260,000; $280,000; $280,000; $320,000; $360,000; $420,000 MEAN = (260,000 + 260,000 + 260,000 + 260,000 + 280,000 + 280,000 + 320,000 + 360,000 + 420,000) 9 = $300,000

12.26 Justification/Recommendation Report: Drunk-Driver Service for Hockey Players (Obj. 5) This self-contained problem provides all the data necessary to complete the report without further research. Here are possible conclusions and recommendations that may result from the data: CONCLUSIONS The analysis of the findings has led to the following conclusions: 1. The SAMHSA, CDC, and

Answers to Chapter Review Questions 1. Why are formal and informal proposals written? (Objs. 1, 2) Formal and informal proposals are written offers to solve a problem, provide services, or sell equipment. Formal and informal proposals are written offers to solve a problem, provide services, or sell equipment. Formal and informal proposals are written

Chapter 13 Solutions to Activities 13.1 Proposal: Businesses Built on Social Media (Obj. 1) Students will find innumerable articles devoted to small businesses that use tweeting, liking, and sharing to boost their bottom lines. In an e-mail or memo to you, they should describe four such businesses. Then, for one company they

Chapter 14 LECTURE NOTES Business Presentations CHAPTER SYNOPSIS According to an AT&T and Stanford University study, the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it. Because speaking skills are useful at every career stage, this chapter is devoted to

Answers to Chapter Review Questions 1. How do speaking skills affect promotions and career success? (Obj. 1) Excellent communication skills are key to a successful career. The No. 1 predictor of success and upward mobility, according to an AT&T and Stanford University study, is how much you enjoy public speaking and how

Chapter 14 Solutions to Activities 14.1 Evaluating a Speech (Objs. 13) If your students are giving oral reports for your class, this would be an effective activity for them, especially if they critique a speech related to their written and oral report requirement. especially if they critique a speech related to their written

15.1 Document for Analysis: RSUM Isabella R. Jimenez 1340 East Phillips Avenue, Apartment D Littleton, CO 80126 Phone: (303) 455-5182 E-mail: IJimenez@gmail.com OBJECTIVE Position with an accounting firm where my accounting education and financial consulting experience can help the firm achieve its goals. SUMMARY OF QUALIFICATIONS Expect BA degree with accounting major/finance minor in June 2014

Chapter 15 LECTURE NOTES The Job Search and Rsums in the Digital Age CHAPTER SYNOPSIS Finding a job in todays job market is increasingly complex. To successfully compete with other job candidates and land a fulfilling position, your students need to develop job-search strategies that reflect an understanding of the changing job

Answers to Chapter Review Questions 1. In this digital age, what is the primary route to finding a job? (Obj. 1) Although digital tools are increasingly significant, person-to-person networking and referrals continue to be the primary route to hiring for most candidates. continue to be the primary route to hiring for most

Chapter 15 Solutions to Activities 15.1 Document for Analysis: Poorly Written Rsum (Obj. 4) Documents for Analysis are available at the student premium website (www.cengagebrain.com). Weaknesses a. Fails to present the name so that it can be easily read by scanner. b. Omits the area code for the telephone number. c. Fails to provide a

16.1 Document for Analysis: Tracy's Poor Interview Follow-Up Letter Current date Mr. Michael Searle Vice President Mariposa Agency 3021 East Van Buren Street Phoenix, AZ 85022 Dear Mr. Searle: Thanks for speaking with me on Tuesday, June 2, about the goals of the Mariposa Agency and the duties of the assistant account manager position. The position you

Answers to Chapter Review Questions 1. During a job interview, do the interviewer and the interviewee want the same thing? How do their purposes differ? (Obj. 1) Although both the interviewer and the interviewee want a mutually beneficial outcome, their purposes during an interview are fundamentally different. Job candidates strive to

Chapter 16 Solutions to Activities 16.1 Document for Analysis: Tracy's Poor Interview Follow-Up Letter (Obj. 4) Documents for Analysis are available at the student premium website (www.cengagebrain.com). Weaknesses Lacks conciseness; is too wordy and long. Includes many writing errors, such as the use of articles (a, an), figures (2 summers instead of two

Chapter 2 LECTURE NOTES Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills CHAPTER SYNOPSIS This chapter emphasizes the importance of soft skills and why they are becoming increasingly important in our knowledge-based economy. Soft skills include oral and written communications, listening proficiency, nonverbal communication, the ability to work in teams, and

Answers to Chapter Review Questions 1. What are soft skills, and why are they increasingly important in the knowledge-based economy of the digital era? (Obj. 1) Soft skills involve not only oral and written communication competencies but also active listening, appropriate nonverbal behavior, and proper business etiquette. In addition, employers want

Chapter 2 Solutions to Activities 2.1 Soft Skills: Which Competencies Are More Desirable? (Obj. 1) Students should find a range of soft skills mentioned, including oral and written communication skills and team skills. But they will also find a combination of soft skills and character traits mentioned such as must be able

Answers to Chapter Review Questions 1. Which important trends fuel globalization? (Obj. 1) a. Shrinking domestic markets b. Favorable trade agreementsc. Growing middle classes in emerging nationsd. Advancements in transportation and logisticse. Increasingly sophisticated information and communication technologies b. Favorable trade agreementsc. Growing middle classes in emerging nationsd. Advancements in transportation and logisticse. Increasingly

Chapter 3 Solutions to Activities 3.1 Minding Ones Intercultural Social Media Manners (Objs. 13) a. Predictably, the response to such shameless promotion was negative and forced the company to apologize for the tweet as poorly timed and absolutely inappropriate. Lesson: Dont exploit bad news. Better yet, avoid it. When addressing current

3.13 Iceland and Norway: The Most Connected Countries in the World? For example, in China 38.4 percent of the people have Internet access up from 22.4 percent two years earlier. Consider these or similar questions: Is this figure likely to increase in the future? How can you explain the low

4.7 Document for Analysis To: All Employees From: Sybil Montrose <smontrose@syracuse.com> Cc: Subject: Implementing Revised E-Mail and Internet Policy Attached: Revised E-Mail and Internet Policy Effective immediately, we will be implementing a revised policy regarding e-mail and Internet use. This policy allows you to continue using e-mail and the Internet for

Chapter 4 LECTURE NOTES Planning Business Messages CHAPTER SYNOPSIS Chapter 4 explains the communication process and the factors that influence the successful transmission of meaning from sender to receiver. After exploring the barriers to communication, this chapter goes on to describe the unique characteristics of business writing and the prevalent use of

Answers to Chapter Review Questions 1. Define communication. When is it successful? (Obj. 1) Communication is the transmission of information and meaning from a sender to a receiver. The crucial element is meaning. It is successful only when the receiver understands an idea as the sender intended it. The crucial element is

Chapter 4 Solutions to Activities 4.1 Audience Benefits and the You View (Obj. 4) a. You may use the enclosed form to report identity theft to your creditors. b. To have your orders processed more quickly and efficiently, please fill out your customer information at our website. information at our website. information at our website. c.

5.12 Document for Analysis: Weak E-Mail Message Dangling modifiers: Sentences 3, 11, 17 Passive voice: Sentences 1, 4, 5, 11, 12, 13, 17 Fragments: Sentences 8, 14, 16 Suggested Revision Dear Mr. Long: 1You probably chose 24-Hour Gym here in Seattle because it is one of the top-rated gyms in the Northwest. 2Our principal goal

Chapter 5 LECTURE NOTES Organizing and Drafting Business Messages CHAPTER SYNOPSIS This chapter explains how to carry out the second phase of the writing process: researching, organizing, and drafting. First, before writing, a businessperson collects relevant information, which helps the writer shape the message to the receiver. Students may expect research to

Answers to Chapter Review Questions 1. Describe the three parts of the second phase of the writing process. (Obj. 1) The second phase includes (a) researching, (b) organizing, and (c) drafting. The second phase includes (a) researching, (b) organizing, and (c) drafting. The second phase includes (a) researching, (b) organizing, and

Chapter 5 Solutions to Activities 5.1 Sentence Types (Obj. 3) a. 1 b. 3c. 2d. 2e. 4 b. 3c. 2d. 2e. 4 b. 3 c. 2 d. 2 e. 4 5.2 Sentence Faults (Obj. 3) a. Fragment. Revision: Although they began as a side business for Disney, destination weddings now represent a major income source.b. Fragment. Revision: About 2,000 weddings

6.11. Document for Analysis: Ineffective E-Mail Suggestion to Boss To: Roger M. Karjala <r.m.karjala@firstbank.com> From: Keiko Kurtz <k.kurtz@firstbank.com> Subject: Suggestion for Improving Customer Relations Cc: Bcc: Roger, Because you asked for suggestions on how to improve customer relations, I am submitting my idea. I think we can improve customer

6.12 Document for Analysis: Poor E-Mail Message Re PowerPoint To: Sanders Watson <swatson @circa.com> From: Monique Vance <mvance@circa.com> Cc: Subject: Avoiding Death by PowerPoint Sanders, As you requested, I attended a seminar about presentation techniques. You suggested that I might learn tips to share with other staff members, especially those who use PowerPoint. The speaker, Bret

6.14 Document for Analysis: Poor Response to Customer Inquiry About Social Media To: Melanie Jackson <mjackson @mediasolutions.com> From: Dakota Dalquist <ddalquist@mediasolutions.com> Subject: Expanding Your Marketing by Joining the Social Media Buzz Cc: Thanks for your inquiry regarding Media Solutions! Because the buzz around social media is so loud, you're

Chapter 6 LECTURE NOTES Revising Business Messages CHAPTER SYNOPSIS Students often resist the work of significant, substantial revision in favor of proofreading, so you may wish to spend enough time on this chapter to emphasize that all threeediting, proofreading, and evaluatingare important. They must operate in concert for any written communication to

Answers to Chapter Review Questions 1. What's involved in the revision process? Is revision still necessary in a digital age when workplace messages fly back and forth in split seconds? (Obj. 1) Revision consists of improving the content and sentence structure of a message. Revision is indeed still necessary for workplace communication

Chapter 6 Solutions to Activities Zooming In: Applying Your Skills at Taco Bell Revised Memo Date: Current To:Taco Bell, Executive Council From: Erin Jackson, Culinary Product Manager Subject: Fast-Food Trends and Menu Options As you requested, I am submitting the following ideas based on my observation and research about eating trends in fast-food restaurants. Below is a

7.1 Document for Analysis: Wordy, Woeful E-Mail To: Department Managers From: Mellanie Mankin <mmankin@rockstudios> Subject: Interviewing Five Employment Candidates Cc: Bcc: Good morning, department managers, Because we are now authorized to hire new employees, we have scheduled five promising candidates who can help you with your team projects. They

7.3 Document for Analysis: Troubling Internship Program To: Joshua Turck <joshua.turck@bayside.com> From: Sable Johnson <sable.johnson@bayside.com> Subject: Meeting to Discuss Internship Program Cc: Bcc: __________________________________________________________________________ Based on your inquiry, I would like to meet with you and the vice president to discuss our internship program and how to make it comply with government

7.4 Document for Analysis: Instant Messaging at Local Auto Dealer The flaws in this IM exchange are many. Just to name a few, Mark is unprofessional, too informal, folksy, and chatty. He does not show the customer respect and asks inappropriate questions or makes improper comments, for example, by inquiring

Chapter 7 LECTURE NOTES Short Workplace Messages and Digital Media CHAPTER SYNOPSIS Todays workplace is changing as new technologies transform the way we exchange information and conduct business. Although your students may already be connected digitally with friends and family, they will need to understand how to use communication technologies professionally in

Answers to Chapter Review Questions 1. How have social media sites such as Twitter changed communication? (Obj. 5) Social media sites have transformed communication from one-on-one conversations to one-to-many transmissions. In the dynamic, interactive, and highly networked environment of Web 2.0, users are empowered, active participants who create content, review products, and

Chapter 7 Solutions to Activities 7.1 Document for Analysis: Wordy, Woeful E-Mail (Obj. 1) Documents for Analysis are available at the student premium website (www.cengagebrain.com). Weaknesses: Starts indirectly with an explanation instead of the main idea. Could include a friendlier opening. Suffers from long lead-ins (this is to inform you that, in view of

7.8 Instant Messaging: Practicing Your Professional IM Skills (Obj. 2) This activity can also be accomplished with the help of Blackboards chat function, but Yahoo, Skype and the other IM tools are often more versatile and sophisticated or have a more pleasant interface. Its important that all students download the same

8.3 Document for Analysis: Direct Request To: ExEngine Manager List From: Paula Parker <paula.parker@exengine.com> Subject: Answering Questions to Address E-Mail Problem Cc: Bcc: Managers, Please help us address the problem of excessive e-mail by answering the questions below. Your ideas will assist us develop a plan that should benefit your staff, yourself, and

8.4Document for Analysis: Direct Response Date: March 4, 2015 To: Helen Lazar, CEO From: Gilbert S. Luce Subject: ChatterA Potential Alternative to Facebook and Twitter Here is my brief report in response to your request that I research alternatives to Facebook and Twitter. We may be able to tap into Chatter, a

8.5 Document for Analysis: Instructions Date: Current To: Faculty and Staff From: Michael Love <mlove@valleyviewpd.gov> Subject: Tips to Prevent Card Skimming at ATM Machines Cc: Bcc: Faculty and Staff, Card skimming occurs at ATM machines when small imaging devices capture your card number and are then used to commit identity

8.6 Document for Analysis: Direct Claim (Obj. 3) Current date Mr. John Lear Regional General Manager Apex Car Rentals 4510 Cyprus Street Denver, CO 80246 Dear Mr. Lear: We are asking you to help us retrieve $60 from your Colorado Springs Airport location. This amount covers taxes and surcharges that were omitted from a recent refund of $180

Chapter 8 LECTURE NOTES Positive Messages CHAPTER SYNOPSIS Positive messageswhether e-mails, memos, or business letterscarry important, but usually routine information. In this chapter students will learn to apply the 3-x-3 writing process to positive messages that are intended for both internal and external audiences. Students will also learn when and how to

Answers to Chapter Review Questions 1. Explain the types of positive messages and the strategy used when businesspeople write them. (Obj. 1) In the workplace, most messages are positive or neutral, and, therefore, direct. Positive messages are routine and straightforward; they help workers in organizations conduct everyday business. Such routine messages

Chapter 8 Solutions to Activities Zooming In: Applying Your Skills at Highpoint Current date Mr. Martin L. Pritchett President, Pritchett Consulting 114 Walnut Street Harrisburg, PA 17101 Dear Mr. Pritchett: It was a pleasure speaking with you earlier today, and I am looking forward to helping Pritchett Consulting find the best health care coverage at a competitive

8.10 Direct Request: Pamper Palace Spa Worries About Duplicate Charges (Obj. 2) To: customer-care@virtualtreasures.com From: Donna K Lilly <dklilly@pamperpalacespa.com> Subject: Duplicate Payments Showing on my EasyPay Account Cc: Bcc: Customer Service Representative, For the second time when ordering with the EasyPay feature, we have apparently triggered a duplicate order,

Activity A-6 WHAT TO DO IF YOUR VEHICLE BREAKS DOWN The following instructions are intended to keep motorists and their vehicles safe in case of vehicle breakdowns. 1. Move your vehicle as far off the roadway as possible. 2. Turn on your four-way flashers. 3. Exit from the passenger side. 4. Raise the hood.5. Attach

9.5 Document for Analysis: Nuptials Nixed at Napa Inn Current date Ms. Heather Herreira 1180 Blossom Hill Road San Jose, CA 95118 Dear Ms. Herreira: Thanks for your inquiry regarding weddings at the Napa Valley Inn, one of the most beautiful and romantic settings in the country. June is our busiest month, and this year

9.6 Document for Analysis: Claim Denial No New Droid for You To: Lynda Brownsmith <lbrownsmith@aol.com> From: Michael Quinn <mquinn@unitedservice.com> Subject: Replacing Your Damaged Droid Cc: Bcc: Dear Ms. Brownsmith: As you have done, many of our customers purchase the Peace of Mind Plan to insure their valuable smartphones for

9.7 Document for Analysis: Saying No to Time Off for Newborns in Need To: Amanda Fox <afox@financialsolutions.com> From: Gabriel Lugo <glugo@financialsolutions.com> Subject: Your Request for Time Off Cc: Bcc: Amanda, Everyone here at Financial Solutions appreciates the splendid work you have done for the Newborns in Need Foundation. We admire its

Chapter 9 LECTURE NOTES Negative Messages CHAPTER SYNOPSIS Breaking bad news is a fact of business life. Employees of every company from the highest to lowest will give bad news of some sort almost every day. Often the recipients of bad news do not take kindly to it, no matter how

Answers to Chapter Review Questions 1. What are your most important goals in communicating negative news? (Obj. 1) Explaining the bad news clearly and completely. The receiver should not have to call or write to clarify the message. call or write to clarify the message. call or write to clarify the message.

Chapter 9 Solutions to Activities Zooming In: Applying Your Skills at Carnival Corporation Current date Dear Carnival Guest: Important Cancellation Notice Carnival Starlight 01/16/2014, 01/23/2014, and 01/30/2014 Following well-publicized incidents aboard Carnival-owned cruise ships that involved engine-room fires, our technical teams are working diligently to prevent future electrical failures. Specifically, we are working to

9.13 Request Refusal: Learn to Live With a Noisy Tenant (Objs. 1-4) Current date Mr. Manuel Quinones, CPA Suite 300 Two Buckhead Plaza3050 Peachtree Rd., NWAtlanta, GA 30305 Two Buckhead Plaza3050 Peachtree Rd., NWAtlanta, GA 30305 Two Buckhead Plaza 3050 Peachtree Rd., NW Atlanta, GA 30305 Dear Mr. Quinones: Subject: Your Recent Inquiry About a Neighboring Tenant Thank you for

9.22 Bad News to Customers: Stuck in Berlin Without a Credit Card (Objs. 1-4) Current date Ms. Blair Rhines 68 Riverside Drive, Apt. 35 New York, NY 10025 Dear Ms. Rhines: We sincerely apologize for the inconvenience you suffered when you tried to use your Visa card in Berlin and were refused service. We sincerely apologize for

Competent Language Usage Essentials (C.L.U.E.) Proficiency Test Form A Name ________________________________________ Score __________________ Grammar: In the space provided, write the letter indicating the word that correctly completes each sentence. Use only one answer for each question. ___ 1. If I (a) was (b) were you, I would take the job. ___ 2. Rachel

VIDEOS, TEAMS, AND MORE VIDEO DISCUSSION GUIDE Four videos accompany Guffeys Business Communication: Process and Product, 8e. These 7- to 12-minute videos provide a visual learning experience to help students succeed in todays rapidly changing workplace. These videos are available on the Instructors Resource DVD. Chapter Video Title 3 Intercultural Communication at

ANALYTICAL REPORT GROUP ACTIVITIES Because collaborative analytical reports vary considerably in content, length, and complexity, the following list of activities can serve as a guideline for planning the sequence of activities involved in the report-writing process. These activities should appear on the report case students receive, along with due dates. 1. Preliminary approval

Name: Class: Date: Chapter 01: Business Communication in the Digital Age Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. Which of the

Name: Class: Date: Chapter 10: Persuasive and Sales Messages Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. What is the least accurate

Name: Class: Date: Chapter 11: Reporting in the Digital-Age Workplace Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. Which of the following

Name: Class: Date: Chapter 12: Informal Business Reports Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. Much of the information that allows

Name: Class: Date: Chapter 13: Proposals, Business Plans, and Formal Business Reports Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. What type

Name: Class: Date: Chapter 14: Business Presentations Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. What is the least accurate statement about

Name: Class: Date: Chapter 15: The Job Search and Rsums in the Digital Age Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1.

Name: Class: Date: Chapter 16: Interviewing and Following Up Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. What is the most accurate

Name: Class: Date: Chapter 02: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. Which

Name: Class: Date: Chapter 03: Intercultural Communication Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. Learning more about the powerful effect that

Name: Class: Date: Chapter 04: Planning Business Messages Copyright Cengage Learning. Powered by Cognero. Page 1 ANSWER: a Copyright Cengage Learning. Powered by Cognero. Page 1 ANSWER: a Copyright Cengage Learning. Powered by Cognero. Page 1 ANSWER: a

Name: Class: Date: Chapter 05: Organizing and Drafting Business Messages Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. Which of the following

Name: Class: Date: Chapter 06: Revising Business Messages Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. A newly hired colleague has asked

Name: Class: Date: Chapter 07: Short Workplace Messages and Digital Media Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. Which of the

Name: Class: Date: Chapter 08: Positive Messages Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. What is the most accurate statement about

Name: Class: Date: Chapter 09: Negative Messages Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Copyright Cengage Learning. Powered by Cognero. Page 1 1. What is the most accurate statement about