Activity A-6
WHAT TO DO IF YOUR VEHICLE BREAKS DOWN
The following instructions are intended to keep motorists and their vehicles safe in case of
vehicle breakdowns.
1. Move your vehicle as far off the roadway as possible.
2. Turn on your four-way flashers.
3. Exit from the passenger side.
8.20 Direct Claim: New Iron Gate Needs Work (Obj. 3)
Current date
Mr. Jin Ree
Chung Iron Works
2255 NW Yeon Avenue
Portland, OR 97210
Dear Mr. Ree:
Subject: Gate Installed on August 20 at 921 NW 23rd Avenue, Portland, OR 97210
We would like your help with a gate that was installed last August on one of our commercial
In short, something may have settled, and now the two doors don’t match very well. The store
Also, the white paint is now bleeding rust in some spots, after less than six months. We would
The proposal that led to the installation of a white metal gate on our property is enclosed to help
Sincerely,
8.21 Direct Claim: Botched Valentine’s Day Surprise (Obj. 3)
To: Bouquet International Customer Service <info@bouquetinternational.com>
From: [Your Name]
Subject: Requesting Refund for Broken Vase and Valentine’s Bouquet
Cc:
Bcc:
____________________________________________________________________________
Bouquet International Customer Service,
Please give me a refund for a botched Valentine’s flower delivery. My Valentine’s rose bouquet
Sue refused the unopened package because when the flowers were delivered, the sound of
broken glass was heard distinctly. In fact, it was the FedEx delivery driver who suggested that
My order number was 106928959 for $73.25. Please credit my VISA card ending with the
Regards,
Your name
[Your contact information]
8.22 Direct Claim: The Real Thing (Obj. 3)
Current date
Ms. Alicia Stevenson
Customer Service Department
Avery Dennison Office Products
Diamond Bar, CA 91765
Dear Ms. Stevenson:
On March 3 I purchased a box with 100 sheets of Avery Laser Labels (No. 5166). The cost was
$36.99 plus tax. I used 25 sheets immediately, and they worked well in my laser printer. Then I
Since I am forced to buy a box with 100 sheets when I need many fewer, I wonder if you have
I would appreciate your check for $30 (which is about three quarters of the purchase price) or a
Sincerely,
Enclosure
8.23 Direct Claim: But It Doesn’t Work! (Obj. 3)
Current Date
Mr. Dennis Garcia
Manager, Digital Depot
2300 Austin Street
Houston, TX 77074
Dear Mr. Garcia:
I recently decided to purchase an HDTV and chose the Panasonic for its features and benefits. I found a great deal at
Digital Depot and purchased the set for $599.95 plus tax. I sold my old set and installed the new one, spending
When I returned the second set, I was told I could get another Panasonic. But after the two faulty TVs, hours of my
Because I am a loyal customer who wants to continue to enjoy the great prices and service Digital Depot offers,
Sincerely,
8.24 Adjustment: Erroneous Charge for GPS Reversed (Obj. 4)
Current date
Ms. Adriana Schuler-Reyes
Sales Manager
Immediately after reading about your plight, I authorized a credit of $60 to your corporate
Naturally, I investigated what may have caused the communication lags and other irregularities.
It turns out that the Colorado Springs Airport branch is an independent franchisee. Upon
If you give us another chance, we will be happy to prove to you that we are a top-notch car rental
Sincerely,
8.25 Adjustment: We Can Restretch but Not Replace (Obj. 4)
To: Charles Huntzinger
<cmhuntzinger@huntzconstruction.com>
From: Your Name
Subject: Your Message Regarding Your ArtWorkOnline Painting
Cc:
We agree that your newly purchased painting for your executive offices should have arrived
When any ArtWorkOnline painting is shipped, we encase it in three layers of protection: two
layers of convoluted foam and one layer of Perf-Pack foam. These multiple layers work together
ArtWorkOnline takes pride in offering works of art of the highest quality and value to collectors
To see our latest collection of original fine art at extraordinary prices, please visit
Sincerely,
8.26 Adjustment: Responding to Valentine’s Day Bouquet Crisis (Obj. 4)
To: rpettit@sbcglobal.net
From: Oksana Georgyevna Gotova <oggotova@boutiqueinternational.com>
Subject: Broken Vase and Valentine’s Bouquet, Case ID: 106928959
Cc:
Bcc:
Dear Randy:
This is to confirm that a refund of $73.25 for your Valentine’s flower gift was issued. Your order
We regret that your order was not correctly delivered. We have contacted the shipping florist and
Although this time we were not able to fill your flower order with our usual high quality service,
Customer Service Department
BOUQUET INTERNATIONAL
Over 20,000 florists worldwide
Express yourself
with a bouquet!
Stiegengasse 5 | CH-8065 Zurich
+41 (0) 45 763 36 77 (Switzerland)
Fax: +41 (0) 45 763 25 70
8.27 Thanks for a Favor: Glowing Letter of Recommendation (Obj. 5)
6745 West Axel Drive
Kansas City, KS 41126
Current date
Dr. Thomas Hirsch
Thank you for your teaching and encouragement during my four years of school at Mt. Carmel.
Your supportive recommendation letter was instrumental in helping me obtain a position with
Fidelity Investment Services. The company was also impressed with the investment portfolio I
Sincerely,
8.28 Thanks for a Favor: Business Etiquette Training Session (Obj. 5)
Current date
Ms. Pamela Eyring, Director
Dear Ms. Eyring:
Once again we would like to thank you for your fascinating etiquette talk and demonstration at
Thank you for lessening our fears of dining. We now know which forks and knives are
As business students, we appreciated learning about such crucial skills as entertaining,
We wish you continued success in your work and will follow your activities on Facebook to
Sincerely,
8.29 Thanks for the Hospitality: Boat Party and Harbor Cruise (Obj. 5)
Current Date
Dear Mr. Tannen:
Thank you for ushering in the holiday spirit by hosting a stunning company boat party and
My husband and I enjoyed mingling with my colleagues and meeting their spouses. The live
We appreciate all the effort that must have gone into the planning and organization of this
Best regards,
8.30 Responding to Good Wishes: Saying Thank You (Obj. 5)
Current date
Dear Brad:
Cordially,
8.31 Extending Sympathy: To a Spouse (Obj. 5)
524 Ivyside Drive
Altoona, PA 16601
Current date
Dear Shirley,
I remember when we first met Bob at a company party many years ago. He was extremely
Although it’s difficult for others to understand what a deep loss you must feel, I hope that your
8.32 Richard Branson Sends Goodwill Message to People of Ghana (Obj. 5)
This sympathy message fulfills all five Ss. Although Branson briefly talks about himself, it is to
create a personal context for his sympathy note as he reminisces about when he met the deceased