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Name:
Class:
Date:
Chapter 14: Business Presentations
1. What is the least accurate statement about oral presentations?
a.
Only employees at upper levels find it necessary to give oral presentations.
b.
The savviest future businesspeople take advantage of opportunities in college to develop their speaking skills.
c.
A recent study shows that the No. 1 predictor of success and upward mobility is how much you enjoy public
speaking and how effective you are at it.
d.
Most people have some apprehension when speaking in public.
2. Ricardo has been asked to give his supervisor a concise summary of a proposal that Ricardo will be delivering to the
board of directors later in the week. This type of business presentation is called a(n)
a.
impromptu speech.
b.
podcast.
c.
briefing.
d.
keynote address.
3. Lucy has recorded her weekly lecture to deliver to her students in their online classroom. This type of business
presentation is called a(n)
a.
impromptu speech.
b.
webinar.
c.
briefing.
d.
keynote address.
4. Kyoung is part of an employee team that has members located throughout the country. Each week they meet with each
other virtually. At the next virtual meeting, Kyoung must make a presentation about the team’s progress. This type of
business presentation is called a(n)
a.
impromptu speech.
b.
podcast.
c.
webinar.
d.
virtual presentation.
5. What is the most important part of preparing for a presentation?
a.
Selecting your delivery style
b.
Deciding what you want to accomplish
c.
Preparing professional PowerPoint slides
d.
Selecting appropriate attire
6. Keisha has been asked to give a presentation about a new method for processing customer returns. The first thing she
should do is to
a.
develop an outline of the points she wants to cover in her presentation.
b.
prepare the visual aids she will use in delivering the presentation.
c.
determine the purpose of her presentation.
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Chapter 14: Business Presentations
d.
write the text of her presentation.
7. After determining the purpose of your oral presentation, a second key element in preparation is analyzing your
___________, anticipating its reactions, and adjusting to its needs if necessary.
a.
presentation attire
b.
audience
c.
primary visual aid
d.
motivation
8. You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience
to be hostile toward your ideas. You should
a.
be calm and controlled and speak evenly and slowly.
b.
be warm, pleasant, and open and use lots of eye contact and smiles.
c.
use a pro/con pattern and present at least five or six points.
d.
be dynamic and entertaining and move around, using large gestures.
9. You will be presenting information to your staff about new benefit options, and you expect your staff members to be
very pleased with the changes in their benefits package. What is the best advice for delivering your presentation?
a.
Include objective data and expert opinions.
b.
Include humor, personal examples, and experiences.
c.
Present both sides of the issue.
d.
Be controlled and do nothing showy.
10. Thomas will be telling staff in his department about new equipment that will be installed soon. He expects his
audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-
day activities. What should Thomas do when delivering his presentation?
a.
Be dynamic and entertaining, moving around and using large gestures.
b.
Be warm, pleasant, and open; use lots of eye contact and smiles.
c.
Save time at the end for audience questions.
d.
Include humor, personal stories, and flashy visuals.
11. During a question-and-answer period at the end of an oral presentation, what type of audience would most likely
require a moderator?
a.
Friendly audience
b.
Neutral audience
c.
Uninterested audience
d.
Hostile audience
12. What question(s) should you ask about your audience to determine your pattern, delivery style, and supporting
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Chapter 14: Business Presentations
material?
a.
What measures must I take to ensure that this audience remembers my main points?
b.
How can I earn my audience's respect so that the audience accepts my message?
c.
How will this topic appeal to this audience?
d.
All of these choices
13. If you have agreed to speak to an audience with which you are unfamiliar, what is the best thing to do?
a.
Take your best guess as to who will be in your audience.
b.
Contact each audience member individually to try to get to know him or her before your presentation.
c.
Ask for the names of a half dozen people who will be in the audience and contact them.
d.
Don’t worry about it; all audiences are basically the same.
14. The two most powerful keys to audience comprehension and retention during a presentation are good organization and
a.
professionally designed PowerPoint slides.
b.
intentional repetition.
c.
a structured question-and-answer period at the end of the presentation.
d.
a dynamic and entertaining presentation style.
15. The introduction to an oral presentation should
a.
cover a limited number of main points, say, two to four.
b.
try to establish the credibility of the audience.
c.
be organized using a common strategy such as chronological or geographical.
d.
preview the main points of the presentation.
16. The introduction to an oral presentation should accomplish three goals: identify yourself and establish your credibility,
preview your main points, and
a.
ask for relevant audience questions.
b.
capture your listeners' attention and get them involved.
c.
use an accepted organizational pattern such as chronology or geography/space.
d.
show what a snappy dresser you are by wearing professional attire.
17. Which of the following techniques can be used to gain and to keep your audience’s attention during an oral
presentation?
a.
Eye contact
b.
A quote
c.
A rhetorical question
d.
All of these
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Chapter 14: Business Presentations
18. Which of the following is most likely to gain your audience's attention in the introduction of a presentation?
a.
It's a pleasure to be here today.
b.
By the end of this presentation, you will know how to protect your customers' personal information from
identity thieves.
c.
I'm honored to be asked to speak to you today.
d.
Today I’m going to talk about identity theft.
19. Speakers can establish credibility by
a.
describing their qualifications.
b.
using professionally designed visual aids.
c.
getting the audience involved.
d.
previewing their main points.
20. The body of a short, 20-minute presentation should focus on
a.
at least five to eight main points.
b.
one or two main points.
c.
two to four main points.
d.
up to ten main points.
21. You will be presenting an overview of the changing diversity of your customers in each of your company's six
regions. The best way to organize your presentation is by
a.
geography/space.
b.
chronology.
c.
importance.
d.
best case/worst case.
22. Antonia's presentation will discuss the advantages and disadvantages of selling her company's product exclusively
online. The most effective organizational strategy for Antonia's presentation would be by
a.
chronology.
b.
problem/solution.
c.
geography/space.
d.
comparison/contrast.
23. Benjamin will be giving an oral presentation in class about the history of Berkshire Hathaway. What organizational
pattern will he most likely use?
a.
Chronology
b.
Simple/complex
c.
Geography/space
d.
Value/size
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Chapter 14: Business Presentations
24. Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)?
a.
Chronology
b.
Topic/function/conventional grouping
c.
Journalistic
d.
Best case/worst case
25. Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.
a.
introduction
b.
body
c.
conclusion
d.
PowerPoint slide show
26. The conclusion of an oral presentation should accomplish three goals: summarize the main themes of the presentation,
include a statement that allows you to leave the podium gracefully, and
a.
preview your main points.
b.
establish your credibility.
c.
leave the audience with a specific and noteworthy take-away.
d.
make the audience a promise to gain their attention.
27. What is the best advice for concluding your presentation?
a.
End by saying something such as That's it because this common closing is considered professional.
b.
Bring up one or two completely new points that you want your audience to remember most of all.
c.
Review major points and focus on a take-away--something you want your listeners to do, think, or remember.
d.
Give your audience parting gifts.
28. Which of the following is the best conclusion for an oral presentation?
a.
Well, that's about it!
b.
To ensure that all employees are able to interact effectively with our diverse customers, I encourage you to
approve this diversity training program.
c.
Thank you from the bottom of my heart for being here today.
d.
Before I conclude, let me add two more important points.
29. Building rapport means that speakers
a.
build their own podium from which to speak.
b.
use the most high-tech visual aids.
c.
form a bond with the audience.
d.
dress in their most professional business attire.
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Chapter 14: Business Presentations
30. When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she
was building rapport by using a(n)
a.
personal anecdote.
b.
metaphor.
c.
simile.
d.
analogy.
31. Social media is a worldwide party just waiting for companies to join the fun is an example of
a.
humor.
b.
a simile.
c.
a metaphor.
d.
a personal anecdote.
32. A group of new law school students were told Look to your right and look to your left. Only one of you will still be
here in four years. This is an example of using ____ to build rapport.
a.
a metaphor
b.
personalized statistics
c.
a personal anecdote
d.
an analogy
33. Helpful previews, summaries, and transitions in an oral presentation are examples of
a.
conclusions.
b.
criteria.
c.
verbal signposts.
d.
supporting materials.
34. In her presentation Sohni says, I will now discuss three possible solutions to our employee turnover problem to
a.
summarize what she's already said.
b.
conclude her presentation.
c.
establish credibility with the audience.
d.
show the organization of her presentation.
35. In his presentation Zubin says, Let me review the four steps in processing a customer return. What verbal signpost is
he using?
a.
Previewing
b.
Summarizing
c.
Switching directions
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Chapter 14: Business Presentations
d.
Transitioning
36. Which of the following is the best advice regarding nonverbal messages during your presentation?
a.
Stay behind the podium for the most confident, professional look.
b.
Try to look serious the entire time to maintain your credibility.
c.
Don't worry about your appearance because your words are what really matter.
d.
Be enthusiastic and let your body show it.
37. Select the most accurate statement about visual aids.
a.
Visual aids tend to lengthen oral presentations.
b.
Visual aids have no effect on a speaker's self-confidence or poise.
c.
Visual aids improve comprehension and retention.
d.
Visual aids should be used only by experienced speakers.
38. Programs such as Microsoft PowerPoint and Apple Keynote allow presenters to design ____, which can include audio,
videos, images, animations, and hyperlinks.
a.
overhead transparencies
b.
multimedia slides
c.
flipcharts
d.
handouts
39. What is the best time to distribute handouts during a presentation?
a.
Before you begin your presentation
b.
During the presentation
c.
At the end of your presentation
d.
Never, because handouts are obsolete.
40. What is an advantage of zoom presentations?
a.
They help the audience better understand and remember content, details, and relationships.
b.
Audience members seem to appreciate the cinematic, interactive quality of zoom presentations.
c.
They allow presenters to communicate their ideas in a more exciting, creative way.
d.
These are all advantages of zoom presentations.
41. You are about to design multimedia slides to show during a presentation to your department. What should you do
first?
a.
Decide whether to use PowerPoint, Prezi, SlideRocket, or some other software package.
b.
Analyze the situation to determine how your slides will be used and delivered.
c.
Anticipate your audience.
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Chapter 14: Business Presentations
d.
Choose your text and color schemes.
42. Select the most accurate statement about designing your presentation to get the most positive response from your
audience.
a.
The messages the colors convey are the same in all cultures.
b.
Try to use animation and sound effects on almost every slide to keep your audience's attention.
c.
Bold colors⎯blue, green, and purple⎯are best to highlight primary ideas.
d.
Adjust the text color in such a way that it provides low contrast, which will make it more readable
43. What is the best guideline for adapting text and color selections for each slide of your multimedia presentations?
a.
Use light text on a dark background for presentations in lightened rooms, and use dark text on a light
background for presentations in darkened rooms.
b.
Never break the 6-x-6 rule.
c.
As a general guideline, include no more than six bullets per screen and six words per bullet.
d.
Use light text on a light background for a professional, peaceful look.
44. You should create a slide or canvas only if it accomplishes what purpose?
a.
Generates interest in what you are saying and helps the audience follow your ideas
b.
Illustrates and simplifies complex ideas
c.
Highlights points you want your audience to remember
d.
Create a slide or canvas that accomplishes any of these purposes.
45. Bruce wants to be sure to keep his audience engaged while delivering his PowerPoint presentation. What should he
do?
a.
Leave the lights as low as possible so that his audience can see the slides better.
b.
Design his slides so well that they become the main attraction.
c.
Look at his slides often to make sure he's not leaving out anything.
d.
Use a remote clicker so that he can move freely.
46. Which of the following is correct?
a.
Inexperienced speakers can effectively memorize an entire presentation.
b.
Memorizing significant parts of an oral presentation can be dramatic and impressive.
c.
Expert speakers know not to memorize any part of an oral presentation.
d.
Memorizing an oral presentation eliminates the need for note cards.
47. Reading an oral presentation
a.
is an effective technique for beginning speakers.
b.
can be combined effectively with the memorization method to ensure that everything is covered.
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Chapter 14: Business Presentations
c.
allows feedback to be used to advantage.
d.
causes the audience to lose confidence in the speaker's expertise.
48. The best notes for an extemporaneous oral presentation contain
a.
single words describing each major topic.
b.
an entire paragraph describing each major topic.
c.
a complete sentence or two introducing each major idea.
d.
a complete word-for-word script of the speech.
49. One of the most effective strategies for reducing stage fright is to
a.
memorize the presentation.
b.
know the subject thoroughly.
c.
have a complete "script" of the presentation handy for reference.
d.
develop the ability to "wing it."
50. To give an effective oral presentation, Gretchen should
a.
present her first sentence from memory.
b.
begin speaking immediately without pausing.
c.
avoid any body movement.
d.
speak quickly so she doesn't sound nervous.
51. Select the most accurate statement about the question-and-answer period after an oral presentation.
a.
Set a time limit for questions and answers.
b.
Don't announce the question-and-answer period until the end of your presentation.
c.
Don't repeat each question when it is asked because doing so wastes valuable time.
d.
When answering the audience's questions, be sure to defend your position.
52. Molly will be delivering a presentation to an intercultural audience. She should
a.
consider breaking her presentation into short, distinct topics.
b.
always present the main idea at the beginning of the presentation.
c.
speak at a rapid speed if the presentation is being translated.
d.
use an informal delivery style.
53. Visual aids for intercultural presentations should
a.
use more text on PowerPoint slides than for a presentation for native speakers.
b.
be written in both English and the language of the audience.
c.
never include numbers without projecting or writing them out for the audience to see.
d.
all of these choices.
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Chapter 14: Business Presentations
54. The most successful teams working on a written or oral presentation
a.
make meetings a top priority.
b.
make decisions by majority rule.
c.
avoid conflict.
d.
decide on the final format of the document or presentation before doing anything else.
55. A cross-functional team has been formed to come up with ways to improve communication among departments. Team
members are now taking part in a brainstorming session. They are in what stage of the project?
a.
Preparing to work together
b.
Planning the document or presentation
c.
Collecting information
d.
Organizing, writing, and revising
56. Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the
audience while
a.
collecting information.
b.
organizing, writing, and revising.
c.
editing, rehearsing, and evaluating.
d.
planning the document or presentation.
57. What is the best advice for making effective telephone calls?
a.
Because a telephone call is more personal than other forms of communication, use the telephone whenever
possible to contact someone.
b.
Plan a mini-agenda before placing a telephone call.
c.
The responsibility for ending a call lies with the person receiving the call.
d.
Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver
time when listening to it.
58. What is the best advice for receiving telephone calls professionally?
a.
When answering your telephone, identify yourself immediately.
b.
Use No at the beginning of a sentence when needed to get your point across clearly.
c.
When answering the phone for someone else, be completely honest about where the person is and when he or
she will return.
d.
To come across as helpful as possible when taking a message, guarantee that the caller’s call will be returned.
59. Julia will be using a smartphone for business and want to be courteous and responsible. What etiquette advice should
you give her?
a.
Speak in low, conversational tones.
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Chapter 14: Business Presentations
b.
Don’t text while driving, cycling, or walking down the sidewalk.
c.
Don’t step up to a service counter, such as at a restaurant, bank, or post office, while talking on her
smartphone.
d.
All of the above will help Julia be a courteous and responsible smartphone user.
60. Select the most accurate statement describing voice mail.
a.
Many businesspeople use voice mail to intercept and to screen incoming telephone calls.
b.
The best voice mail greetings are generic and impersonal.
c.
Never use voice mail because it is rude and frustrating to callers.
d.
Try to return all voice mail messages within one to two weeks.
61. Speaking skills often play an important role in a successful career.
a.
True
b.
False
62. The most important part of your preparation for an oral presentation is deciding what to wear so that you will look
professional and credible.
a.
True
b.
False
63. To help the audience comprehend and retain what you have to say, repeat your main points in the introduction, body,
and conclusion of an oral presentation.
a.
True
b.
False
64. In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how
many years she has working in the accounting industry. She is doing this to build credibility.
a.
True
b.
False
65. Your oral presentation to the board of directors will outline the advantages and disadvantages of merging with another
company. The problem-solution organizational plan would probably be best for this topic.
a.
True
b.
False
66. In the conclusion of the oral presentation, skilled speakers leave the audience with a specific and noteworthy take-
away.
a.
True
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Chapter 14: Business Presentations
b.
False
67. Our new CEO acts like the coach of a football team is an example of a simile.
a.
True
b.
False
68. During his presentation Michael said, Let me now review the two possible solutions we've discussed so far. He has
used a verbal signpost to help his audience recognize the organization of and key points in his presentation.
a.
True
b.
False
69. How you look, how you move, and how you speak can make or break your presentation.
a.
True
b.
False
70. Don't confuse your audience by varying your tone, volume, pitch, or pace. Strive for consistency in these areas.
a.
True
b.
False
71. An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual
enhancement.
a.
True
b.
False
72. Usually the best time to distribute handouts to an audience is at the beginning of the presentation so that the audience
refers to them during the presentation.
a.
True
b.
False
73. Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides or
Prezi canvases.
a.
True
b.
False
74. Monica is designing a PowerPoint presentation. She should try to fit as much text as possible on each slide to keep her
slide show as short as possible.
a.
True
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Chapter 14: Business Presentations
b.
False
75. Elliott will be giving a PowerPoint presentation in a lightened room. He should use light text on a dark background.
a.
True
b.
False
76. Presentations designed using Prezi are similar to those designed using PowerPoint or SlideRocket because all three
programs are used to create slides.
a.
True
b.
False
77. Doug wants to give the most impressive and effective presentation possible to his company's board of directors. He
should memorize his entire presentation.
a.
True
b.
False
78. Only inexperienced speakers suffer from stage fright.
a.
True
b.
False
79. Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.
a.
True
b.
False
80. Marissa is nervous about giving a presentation to the board of directors. She should read her presentation to the
audience to make sure she doesn’t leave out anything.
a.
True
b.
False
81. Logan plans to ask for audience questions at the end of his presentation. If he thinks the audience might not have
heard a question, he should ask the audience member to repeat it more loudly.
a.
True
b.
False
82. As a courtesy to her intercultural audience, Sabrina should speak slowly, use simple English and short sentences, and
avoid jargon and clichés.
a.
True
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Chapter 14: Business Presentations
b.
False
83. When speaking to an intercultural audience, smile, laugh, and tell jokes as much as possible to get your audience to
feel comfortable.
a.
True
b.
False
84. When preparing to work on a project, teams should name a meeting leader to plan and conduct meetings, a recorder to
keep a record of group decisions, and an evaluator to determine whether the group is on target and meeting its goals.
a.
True
b.
False
85. Team members should do everything possible to avoid conflict while working on team-based written and oral
presentations.
a.
True
b.
False
86. When preparing a slide deck presentation, apply the 10/20/30 rule and the 6-x-6 rule.
a.
True
b.
False
87. E-mail has made the telephone obsolete for business communication.
a.
True
b.
False
88. When making business telephone calls, you do not need to smile because the other person can't see you.
a.
True
b.
False
89. Because smartphones are so widely used in business, it is acceptable to check messages and text during meetings.
a.
True
b.
False
90. Before making a call, be prepared to leave a message on voice mail.
a.
True
b.
False
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Chapter 14: Business Presentations
91. Determining the ____________________ is the first and most important step in preparing for an oral presentation.
92. A key element in preparing your oral presentation is analyzing your ____________________, anticipating its
reactions, and making appropriate adaptations.
93. Good organization and intentional ____________________ are the two most powerful keys to audience
comprehension and retention during an oral presentation.
94. Use the ____________________ of your oral presentation to capture listeners' attention and get them involved, to
identify yourself and establish your credibility, and to preview your main points.
95. The ____________________ of an oral presentation can be organized using such methods as chronology,
geography/space, comparison/contrast, journalistic method, importance, and problem/solution.
96. Skilled speakers use the ____________________ of an oral presentation to summarize the main themes,to leave the
audience with a specific and noteworthy take-away, and to include a statement that allows them to leave the podium
gracefully.
97. Good speakers are adept at building audience ____________________ by forming a bond with the audience and by
entertaining as well as informing.
98. Our old computers are dinosaurs is an example of a(n) ____________________.
99. The audience can be shown the organization and main points in an oral message by the speaker's use of verbal
____________________, such as previews, summaries, switching directions, and transitions.
100. ____________________ messages conveyed by personal appearance and facial expressions can greatly affect the
success of an oral presentation.
101. Multimedia slides, zoom presentations, videos, handouts, flipcharts or whiteboards, and props are all examples of
____________________ aids.
102. ____________ presentations, designed using software such as Prezi, are 3D presentations that allow the speaker to
move in and out of images to help the audience better understand and remember content, details, and relationships.
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Chapter 14: Business Presentations
103. When you prepare your PowerPoint slides, translate the major headings in your presentation outline into titles for
slides. Then build ____________________ points using short phrases.
104. Presentation software provides professionally designed ____________________ that combine harmonious colors,
borders, bullet styles, and fonts for pleasing visual effects.
105. ________________ delivery means speaking freely, generally without notes, after preparing and rehearsing.
106. Stage ____________________ is commonly experienced by speakers and is caused when the body responds to a
frightening situation with fight-or-flight syndrome.
107. By bringing ____________________ into the open and encouraging confrontation, a team can prevent personal
resentment and group dysfunction.
108. Business communicators can use PowerPoint, Prezi, and other presentation programs to create slide
______________ to be viewed by busy managers who don't want to listen to a presentation or read a long report. Such
visual reports can effectively deliver data, research findings, and proposals to receivers who may not be able to attend a
meeting and who find them easier to read and comprehend than traditional reports.
109. When making a telephone call, use a three-point ____________________ by naming the person you are calling, by
identifying yourself and your affiliation, and by giving a brief explanation of your reason for calling.
110. High-end _____________ function much like laptops or tablets. They can be used to store contact information, make
to-do lists, keep track of appointments and important dates, send and receive e-mail and text messages, search the Web,
get news and stock quotes, take pictures and videos, synchronize with Outlook and other software applications, and
perform many other functions.
111. A key element in preparing for an oral presentation is analyzing your audience. Audiences fall into one of four
categories. List and describe these four audiences. Then tell how you would present to each category of audience to better
guarantee that your presentation will be successful.
112. Oral presentations must be organized logically. Several organizational strategies exist. List and explain five of these
strategies. Then give an original example of when you might use each.
113. Many forms of visual aids are available to enhance a presentation. List five of these and describe the pros and cons of
each type of visual aid.
114. Assume that a colleague has approached you for advice about how to avoid stage fright during a presentation he will
be giving next week. He knows that you are taking a business communications course and wants to take advantage of your
expertise. Based on the material covered in your textbook, what five techniques for avoiding stage fright would you give
your colleague? Be sure to explain each tip.
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Chapter 14: Business Presentations
115. Assume that you are training a new employee who will be using a smartphone on a daily basis It's important that this
employee use his smartphone professionally. Based on the material covered in your textbook, give this new employee five
tips for using his smartphone courteously and responsibly. Be sure to explain each tip.
