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Name:
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Chapter 16: Interviewing and Following Up
1. What is the most accurate statement about job interviews?
a.
During a job interview, only the interviewee is being evaluated.
b.
Only those who are not qualified feel stress during a job interview.
c.
Preparation often determines who gets the job.
d.
Interviewing is life changing only when you are searching for your first job, not when you are already in the
workforce and striving to change jobs.
2. For a job candidate, the job interview is an opportunity to
a.
convince the employer of his or her potential and expand on information in his or her résumé.
b.
find out more about the job and whether it suits his or her career goals.
c.
learn more about the company to decide whether he or she would fit into the company culture.
d.
All of these choices.
3. Which of the following does an employer try to do during the job interview?
a.
Decide whether you will fit into the organization.
b.
Find out who can be hired for the lowest possible starting salary.
c.
Frighten the job candidate.
d.
Become good friends with the job candidate.
4. Which of the following statements about screening interviews is most accurate?
a.
Remember that a screening interview is not as important as a face-to-face interview, so you can relax during it.
b.
Employers use screening interviews to determine whether a job applicant should move on to the next step in
the interview process.
c.
To be effective, screening interviews must take place in person.
d.
Screening interviews are not widely used because they are time-consuming and costly.
5. What is the most common type of hiring/placement interview?
a.
Online interviews
b.
Panel interviews
c.
One-on-one interviews
d.
Stress interviews
6. Ged was interviewed by a team of five people for a management position. What type of hiring/placement interview is
this?
a.
Panel interview
b.
Group interview
c.
Stress interview
d.
Sequential interview
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Chapter 16: Interviewing and Following Up
7. Landslide Marketing, Inc., is interviewing several candidates for a leadership position that requires strong
communication skills. What form of interview will the company most likely use to interview for this position?
a.
A one-on-one interview conducted by the human resources director
b.
A stress interview conducted by the head of the marketing division
c.
An online interview to test the applicants' technical skills
d.
A group interview in which the company interviews several candidates at the same time
8. Samara interviewed for a management position and was just asked back for a second interviewer with the head of the
department. If she does well in this second interview, she will move on to an interview with the company president. What
type of interview format is this?
a.
Group interview
b.
Stress interview
c.
Sequential interview
d.
Panel interview
9. Bank of America is hiring new tellers. Because tellers often find themselves in nerve-wracking situations when dealing
with customers, what form of interview will Bank of America most likely use to interview for this position?
a.
A one-on-one interview conducted by the bank manager
b.
A stress interview to test applicants' reactions during nerve-wracking situations
c.
An online interview to test the applicants' technical skills
d.
A sequential interview to ensure that managers and vice presidents at all levels approve of the candidates
10. What is the most accurate statement about online, video, and virtual interviews?
a.
Online, video, and virtual interviews are rare.
b.
Virtual interviews save job applicants money but are very costly for companies.
c.
The same rules apply whether you are interviewing face-to-face or taking part in an online or virtual interview.
d.
All of these statements are accurate.
11. Tanisha is actively looking for a job and knows that she may soon receive phone calls from prospective employers.
What is the best advice you can give her so that she'll make a good first impression?
a.
Inform her children that they must answer the phone promptly to avoid missing any job calls.
b.
Don't use voice mail to screen calls because doing so is considered rude; therefore, answer the phone every
time it rings.
c.
If caught off guard by a call, ask whether she can call back in a few minutes.
d.
Use a generic computer-generated voice-mail message to ensure that her outgoing message sounds
professional.
12. Travis will be returning an employer's call and wants to make sure that the first conversation is impressive. What
should he do?
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Chapter 16: Interviewing and Following Up
a.
Realize that this is just a telephone call, not an actual job interview, so he can relax.
b.
Before he hangs up, reconfirm the date and time of the interview.
c.
Wait until after the phone conversation is over to take notes so that he's not distracted.
d.
Travis should do all of these.
13. Thomas has an interview with a large company in his hometown, and he knows that one of the most important steps in
effective interviewing is gathering detailed information about a prospective employer. What information should he locate
about the company before his interview?
a.
The company's history, mission, and goals
b.
The company's customers and competitors
c.
The company's reputation in the community and financial condition
d.
Thomas should find out all of this information about the prospective employer.
14. Carlene wants to conduct research on a company she’ll be interviewing with next week. Where should she look for
information?
a.
The potential employer’s website
b.
Social media such as Twitter, Facebook, and LinkedIn
c.
News sources, trade journals and industry directories
d.
Carlene should consult all these sources for information about the company.
15. Of the following, which is probably the best source for learning about a company's day-to-day culture and gaining
inside information?
a.
Reading blogs written by company employees
b.
Visiting the company's website
c.
Reading news articles
d.
Scanning the company's most recent annual report
16. Effective interview preparation techniques include practicing answers to typical questions, rehearsing success stories,
deciding what to wear, and
a.
informing your current employer of your plans.
b.
cleaning up digital dirt.
c.
writing a resignation letter to your current supervisor.
d.
purchasing a gift for the interviewer.
17. Lucas is preparing several success stories prior to his job interview for a marketing position. Which of the following
scenarios would result in the best success story for this position?
a.
A story about a lemonade stand that Lucas ran when he was a child
b.
A story about working as part of a team in college to prepare a classroom presentation about a company's
history
c.
A story about volunteering for a local food bank over the holidays
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d.
A story about developing a new sales technique that increased his customer sales by 30 percent over a six-
month period
18. What is the most accurate statement about employers using Google and social media sites to screen job candidates?
a.
Employers rarely use Google or social media sites to screen job candidates because these tools are not
effective.
b.
Employers use Google to weed out candidates they don't want to hire, but social media sites are seldom used.
c.
Many employers use Google or social media sites to screen job candidates because these tools are not
effective.
d.
It is illegal for employers to use Google and social media sites to screen job candidates.
19. Which of the following is a reason that employers have cited for not considering an applicant after an online search?
a.
The applicant exhibited poor communication skills.
b.
The applicant revealed a current or previous employer’s confidential information.
c.
The applicant posted provocative or inappropriate photographs or information.
d.
Employers have cited all of these as reasons for not considering an applicant after an online search.
20. Before Puya's job interview, she wants clean up any digital dirt that an employer might locate about her through a
Google or social media search. What should she do?
a.
Remove any questionable online content that would make her look unprofessional.
b.
Set up a professional social networking page or create her own website.
c.
Be selective about who is on her list of friends.
d.
All of these choices
21. The day of his important job interview has finally arrived, and Shingo wants to make sure that everything goes
smoothly as he travels to his interview. What would you tell Shingo to do?
a.
If something unexpected happens that will cause him to be late, don't waste more time by calling the
employer; just get to the interview as quickly as possible.
b.
Use a lot of cologne to cover up any possible offensive odors.
c.
Give himself plenty of time to groom and dress.
d.
Shingo should do all of these.
22. Kathleen wants to make a good first impression when she arrives at her interview. What should she do?
a.
Worry only about how she appears to the interviewer; after all, the interviewer will be making the hiring
decision, not anyone else in the office.
b.
Initiate a handshake with the interviewer.
c.
Bring something interesting to read to pass the time, such as a copy of the tabloid publication The National
Enquirer or the book Fifty Shades of Grey.
d.
Kathleen should do all of these.
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Chapter 16: Interviewing and Following Up
23. Which of the following is one of the best ways to reduce anxiety during a job interview?
a.
Remember that the interviewer is always in charge of the interview situation.
b.
Prepare thoroughly by researching the company and preparing success stories.
c.
Dress the way that company employees dress so that you will feel as if you fit in.
d.
Have a good, stiff drink right before the interview begins.
24. Which of the following statements about nonverbal messages during an interview is most accurate?
a.
Sit erect, leaning forward slightly, to show interest and confidence.
b.
Change positions often and gesture frequently to show high energy.
c.
Lean forward and rest your arms on the desk or table to indicate control.
d.
Relax back into your chair, slouching slightly, to demonstrate self-assurance.
25. Yasmin knows that nonverbal messages can create powerful impressions on people during a job interview. What
should she do to ensure that her nonverbal behavior impresses her interviewer?
a.
Chew gum because doing so will make her look casual and relaxed.
b.
Avoid direct eye contact to show respect to the interviewer.
c.
Turn off her smartphone before the interview.
d.
Smile the entire time to demonstrate her friendliness and enthusiasm.
26. Thomas wants to act professionally during his job interview. Which of the following should he do?
a.
Use words such as like and basically to fill in any gaps because silence can be uncomfortable.
b.
Sound enthusiastic and interested, but sincere.
c.
Avoid acting confident because it might come across as cocky.
d.
Thomas should do all of these.
27. What is the best advice for answering interview questions?
a.
Use the interviewer's name and title every time you answer a question to show respect.
b.
To be concise, answer questions with a simple yes or no whenever possible.
c.
Don’t be afraid to reveal weaknesses because doing so will make you look human.
d.
Clarify vague questions when necessary.
28. During the job interview,
a.
don't criticize anyone or anything.
b.
ask early on whether vacation and benefits are generally offered to an individual in this position.
c.
focus on how much you need the job.
d.
arrive at least 30 minutes early to show your enthusiasm.
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Chapter 16: Interviewing and Following Up
29. If an interviewer says Tell me about yourself, what is the best way to respond?
a.
Give the interviewer a brief chronological history, beginning with when and where you were born.
b.
Briefly discuss educational, professional, or business-related strengths.
c.
Provide a few personal or humorous references to get the interview started positively.
d.
Tell several success stories, making sure to fill at least ten minutes of interview time.
30. If an interviewer asks Why do you want to work for us?, you should
a.
briefly summarize problems at your current job that require you to change employers.
b.
show that you understand the company and its culture.
c.
explain that as a recent graduate you want to work for any company that needs a person with your skills and
background.
d.
simply tell the truth about your reason for seeking this job; for example, you are unemployed, you just
graduated, you need better benefits, or you have bills to pay.
31. What is the best answer to the interview question Why do you want to work for us?
a.
Because I heard that you pay really well and offer a solid benefits package.
b.
I'm broke, and I really need a job so that I can pay my bills and support my children.
c.
Everyone says that you treat your employees really well and provide a laid-back work environment.
d.
Your high-quality products and your commitment to our community are impressive, and I would like to be a
part of helping you meet your goals.
32. How should you respond if an interviewer asks Why should we hire you when other applicants have more experience?
a.
Admit that you are less qualified to show that you're honest, but stress that you will work more cheaply than
applicants with more experience or training.
b.
Show your confidence in your own ability by stressing strengths such as your openness to new ideas and your
knowledge of the latest methods and equipment.
c.
Identify a major weakness and describe how you are correcting it; this will prove to the interviewer your
strong work ethic and determination.
d.
Don't answer the question because it is clear that you're not going to get the job.
33. Which of these responses is the best answer to the question Where do you see yourself five years from now?
a.
I see myself in your job is the best because this response shows a good sense of humor.
b.
I see myself as the president of this company is the best because this response shows ambition.
c.
I hope to be running my own business is the best because this response shows self-motivation.
d.
As a member of your team, I will have grown and learned enough to advance to a position in management is
the best because this response shows that you want to grow with the organization.
34. During the job interview, you are asked What is your greatest weakness? What is the best way for you to respond?
a.
Tell the interviewer that you are a perfectionist because all employers want employees who are perfectionists.
b.
Be completely honest with the interviewer and talk about several employment weaknesses that you have to
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prove your integrity.
c.
Mention a previous weakness and demonstrate how you have corrected it or have learned from it.
d.
Say that you don't think you have one, but a picky supervisor once noted that you were sometimes a couple
minutes late to work.
35. You want to be prepared if you are asked about your salary expectations during a job interview. What should you do?
a.
Do research before the interview so that you know what similar jobs are paying in your geographic region.
b.
Determine what you would like to earn per hour so that you can give an exact dollar amount when asked.
c.
Create a budget that details your personal expenses so that you can show the employer exactly how much you
need to earn to cover your bills.
d.
All of these choices
36. Hannah has been offered a retail management position and will now be negotiating for her salary. What advice would
you give her?
a.
Say that you currently earn more than you do to try to get a higher salary offer.
b.
Consider the entire compensation package when negotiating salary.
c.
Make the first salary offer to show the employer that you've done your research.
d.
Accept the first salary offer because it might be decreased if you try to negotiate.
37. When using _____________ questions, interviewers describe a hypothetical situation and ask how you would handle
it. These types of questions help employers test your thought processes and logical thinking.
a.
behavioral
b.
illegal
c.
situational
d.
getting-acquainted
38. Which of the following is an example of a situational interview question?
a.
If you were aware that a coworker was submitting false data, what would you do?
b.
What is your ideal work environment?
c.
What do you predict for the future of our industry?
d.
Tell me about a time that you dealt with confidential information.
39. Which of the following is an example of a behavioral interview question?
a.
Who in your life has most inspired you and why?
b.
An irate customer is demanding her money back. How would you handle the situation?
c.
Tell me about a time when you solved a difficult problem.
d.
Describe your ideal work environment.
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40. If the interviewer begins a question with Tell me about a time when you ..., you should
a.
recognize that this is a trick question and tactfully refuse to answer.
b.
describe a situation or task, tell what action you took, and emphasize a positive result.
c.
politely explain that you have never experienced such a situation.
d.
make up any answer and wish that you had been better prepared.
41. The interviewer says Describe a time when you worked successfully as a member of a team. Which of the following is
the best way to respond?
a.
Reply that you have worked successfully as a team member so many times that no particular instance stands
out.
b.
Say that you enjoy teamwork such as group problem solving, but that you also work well independently.
c.
Tell a success story about a group project, describing your contributions and the results.
d.
List the names of the work teams on which you have been a member, and stress that all of these teams have
been successful.
42. Which of the following statements about illegal and inappropriate interview questions is accurate?
a.
Inappropriate questions become illegal only when a court of law determines that the employer is asking them
with the intent to discriminate.
b.
In addition to federal laws prohibiting employment discrimination, many state and city laws prohibit
employment discrimination based on factors such as sexual orientation.
c.
Most illegal interview questions are asked innocently by inexperienced interviewers.
d.
All these statements are accurate.
43. What is the most effective way to handle an illegal or inappropriate question during an interview?
a.
Refuse to answer the question because it is your legal right to do so.
b.
If you find the question harmless and if you want the job, go ahead and answer it.
c.
Inform the interviewer that the question is illegal and threaten a lawsuit.
d.
Storm out of the room in anger; after all, you wouldn't want to work for a company with such low ethics.
44. Which of the following is an example of an inappropriate, and potentially illegal, interview question?
a.
Are you a U.S. citizen?
b.
Are you available to work on weekends and holidays?
c.
Do you have adequate child-care arrangements?
d.
All of these questions are inappropriate and potentially illegal.
45. If an interviewer asks if you have any questions at the end of an interview, which of the following would not be an
appropriate response?
a.
What do you like best about working for this organization?
b.
When do you expect to make a decision?
c.
No, I have no questions at this time.
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Chapter 16: Interviewing and Following Up
d.
May I have a tour of the facilities?
46. How should you close an interview?
a.
Briefly review your strengths, thank the interviewer, and ask what the next step will be.
b.
Be confident and say, This job sounds great! When do I start work?
c.
Ask about salary and benefits.
d.
Invite the interviewer to lunch to show your appreciation.
47. What should you do immediately after leaving the interview?
a.
Find a gift shop where you can buy something nice for the interviewer.
b.
Make notes of what was said in case you are called back for a second interview.
c.
Call your references.
d.
Have a drink to celebrate.
48. What should you do after the interview?
a.
Write a thank-you note, e-mail, or letter immediately.
b.
Wait a few days to see if you hear from the employer; if not, write a thank-you note, e-mail, or letter.
c.
Call the interviewer to thank him or her.
d.
Send the interviewer flowers.
49. Select the best statement to include in the interview thank-you message.
a.
Thank you for taking the time to interview me.
b.
I enjoyed interviewing with your company for the available position.
c.
Talking with you on Tuesday, April 25, about the marketing associate position was both informative and
interesting.
d.
I really hope that I hear from you soon.
50. After writing a follow-up message to thank your interviewer, your next step should be
a.
alerting your references that they may be contacted.
b.
sending a small gift to the receptionist to show your appreciation.
c.
calling the company's human resources department to learn more about your competitors for the available
position.
d.
waiting at least one month for a call of acceptance or rejection.
51. A former supervisor has already agreed to be one of your references. What should you do after a job interview?
a.
Do nothing. Your former supervisor will let you know if he or she is contacted.
b.
Send your former supervisor a check to compensate him or her for the time it will take to serve as your
reference.
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Chapter 16: Interviewing and Following Up
c.
Write an e-mail message to your former supervisor to tell him or her about the position and company and to
review what you would like him or her to stress to the prospective employer.
d.
Ask your former supervisor to call the employer immediately so that your reference comes in before anyone
else's.
52. Mahmoud sent a thank-you e-mail message to his interviewer immediately after his interview. It’s been more than five
days now, and Mahmoud has still not heard from the employer. What action should Mahmoud take now?
a.
Assume that no decision has been made yet and that a call could come soon.
b.
Assume that he didn’t get the job and continue with his job search with other companies.
c.
Show his frustration and determination by calling the employer at least once or twice a day for the next two
weeks.
d.
Call or send an e-mail message to check the status of the position.
53. Natalie sent a follow-up e-mail message to her interviewer five days after the interview. Several weeks later, Natalie
has still not heard from the employer. What action should Natalie take now?
a.
Send the interviewer a rejection follow-up letter.
b.
Post nasty messages about the company on her Facebook timeline.
c.
Show up at the company to demand a meeting with the interviewer.
d.
Assume that she didn't get the job and continue her job search.
54. When filling out a job application, what should you do?
a.
Look over all questions before starting.
b.
Leave any unrelated questions blank.
c.
Fill out the application in pencil so that you can erase any mistakes you might make.
d.
To keep your options open, write Anything or Open when asked what position you desire.
55. You are asked on a job application why you left your previous position. What is the best response to this question?
a.
Confidential
b.
To accept a position with more responsibility
c.
For personal reasons
d.
Didn't get along with coworkers
56. Lori sent her résumé to a company she’d really like to work for. It’s been several weeks, and she hasn’t heard
anything. She has decided to send a résumé follow-up message to the company. Sending this message will
a.
jog the memory of the personnel officer.
b.
allow her to emphasize her qualifications or add new information.
c.
demonstrate her serious interest.
d.
do all of these.
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Chapter 16: Interviewing and Following Up
57. If you didn't get a position that you really wanted, what should you do?
a.
Send a rejection follow-up letter that says you're disappointed but still interested.
b.
Make a negative posting about the company on Facebook or Twitter to show how upset you are.
c.
Do nothing because contacting the employer again will make you look desperate.
d.
Call the employer at least once or twice a week for the next two months to see whether a position is available.
58. Maxam has just been offered and accepted a full-time position over the phone. What is the best thing for him to do
now?
a.
Do nothing until he shows up the first day of work.
b.
Write a job acceptance letter to confirm the details and formalize the acceptance.
c.
Send his new boss a gift to show his appreciation.
d.
Show up for several days before his official start date to show his eagerness.
59. Patricia has just been offered a full-time position over the phone and has decided that the position isn’t right for her
and that she will turn it down. What should she do?
a.
Do nothing because the employer will figure out soon enough that she isn’t going to accept the position.
b.
Accept the position anyway to ensure that she’ll have a back-up plan in case no other offers come in.
c.
Visit the employer in person to explain in detail why she isn’t going to accept the position.
d.
Write a letter thanking the employer for the job offer and briefly explaining that she is turning it down.
60. When writing a resignation letter to notify your employer of your intentions, you should
a.
allow more than the standard two-week notice if you have a high or responsible position within the company.
b.
offer thanks and end with a forward-looking statement.
c.
remind the employer of your contributions.
d.
follow all of these tips.
61. The most common type of hiring/placement interview is the panel interview.
a.
True
b.
False
62. Hiring managers tend to ask more specific and job-related questions during one-on-one interviews than do
representatives from human resources.
a.
True
b.
False
63. Leon is being interviewed by a panel of four interviewers. When answering questions, he should maintain contact only
with the person who asks the question.
a.
True
b.
False
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Chapter 16: Interviewing and Following Up
64. A company has decided to interview several candidates for the same position at the same time to judge their leadership
skills. This is an example of a group interview.
a.
True
b.
False
65. If you have sent out only one job application or résumé, you must consider yourself an active job seeker.
a.
True
b.
False
66. If you put your cell phone number on your résumé, answer your cell phone every time it rings to make sure you don't
miss an employer's call.
a.
True
b.
False
67. One benefit of researching a company before an interview is that you may uncover information that convinces you
that you would not want to work for the company.
a.
True
b.
False
68. Well-prepared candidates have rehearsed success stories that they can use to sell their strengths during an interview.
a.
True
b.
False
69. Don't worry about what information is available about you online because this information is irrelevant to the job
search.
a.
True
b.
False
70. The only person you need to impress during the interview process is the interviewer.
a.
True
b.
False
71. Initiating a handshake when you meet your interviewer exhibits professionalism and confidence.
a.
True
b.
False
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Chapter 16: Interviewing and Following Up
72. To show your interviewer how successful you are, leave your smartphone on during the job interview.
a.
True
b.
False
73. If you don’t understand a question, just answer it the best you can. Asking for a question to be repeated or clarified
will make it look as if you weren’t listening.
a.
True
b.
False
74. If you feel extremely nervous about a job interview, bring a friend or relative along with you to help put you at ease.
a.
True
b.
False
75. During an interview it is appropriate to talk negatively about previous employers since doing so will show that you are
honest.
a.
True
b.
False
76. When asked about your greatest strengths, include success stories to back up your response.
a.
True
b.
False
77. Employers often hire people who present themselves well instead of others with better credentials.
a.
True
b.
False
78. When asked about your plans for the future, discuss both personal and professional goals.
a.
True
b.
False
79. When asked about your salary expectations, be sure to give a specific dollar-per-hour amount.
a.
True
b.
False
80. During salary negotiations let the employer know exactly how much money you need each month to cover your
personal expenses.
a.
True
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b.
False
81. A colleague has told you in confidence that she suspects another colleague of stealing. What would your actions be? is
an example of a behavioral interview question.
a.
True
b.
False
82. Tell me about a time when you showed initiative and took the lead is an example of a behavioral interview question.
a.
True
b.
False
83. If you are asked an inappropriate question during an interview, it is best to refuse to answer it.
a.
True
b.
False
84. What is your native language? is an example of an inappropriate question.
a.
True
b.
False
85. To be polite, always wait for the interviewer to ask you for questions before asking any.
a.
True
b.
False
86. If you've been interviewed by more than one person, send one thank-you message for the group to the organization's
human resources department.
a.
True
b.
False
87. When asking a reference to provide a recommendation letter, give the recommender copies of your résumé and college
transcript, as well as details about the position, its requirements, and the recommendation deadline.
a.
True
b.
False
88. After an interview you should always wait for the interviewer to contact you first.
a.
True
b.
False
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89. If you are turned down for a position, employment specialists recommend writing a rejection follow-up letter to the
potential employer.
a.
True
b.
False
90. Even if you discuss your resignation in person with your supervisor, it is a good idea to document your resignation
with a formal letter.
a.
True
b.
False
91. During ____________________ interviews companies save time and money by eliminating less-qualified candidates
before scheduling face-to-face interviews.
92. In ____________________ interviews, you can expect to sit down with a company representative and talk about the
job and your qualifications.
93. ____________________ interviews, where interviewers take turns asking questions, are usually conducted by people
who will be your supervisors and colleagues.
94. ____________________ interviews occur when a company interviews several candidates for the same position at the
same time.
95. ____________________ interviews allow a candidate to meet with two or more interviewers on a one-on-one basis
over the course of several hours or days.
96. ____________________ interviews are meant to test your reactions during nerve-wracking situations.
97. ____________________, video, and virtual interviews use technology such as webcams to interview job candidates
from a distance.
98. Before an interview rehearse ____________________ stories, which are specific examples of your educational and
work-related experiences that demonstrate your qualifications and achievements.
99. Before an interview clean up any ____________________ dirt in case the company uses Google or social media sites
to screen applicants.
Name:
Class:
Date:
Chapter 16: Interviewing and Following Up
100. What comes out of your mouth and what is written on your résumé are not the only messages an interviewer receives
from you. ____________________ messages also create powerful impressions on people.
101. During ____________________ negotiations don't inflate your current earnings just to get a higher offer.
102. ____________________ questions help employers test your thought processes and logical thinking by giving you a
hypothetical scenario and asking how you would handle it.
103. Prepare for ____________________ questions, such as Tell me about a time when you solved a difficult problem.
104. Are you married? is an example of a(n) ____________________ (or illegal) question.
105. After a job interview, you should always send a(n) ____________________ note, e-mail, or letter, also called a
follow-up message.
106. After your interview you should alert your references that they may be contacted by the employer. You might also
have to request a letter of ____________________ to be sent to the employer.
107. Some employers require job candidates to fill out job ____________________ forms instead of, or in addition to,
submitting résumés.
108. If you didn't get the job and you think it was perfect for you, send a(n) ____________________ follow-up letter.
109. After you have accepted a position, it is a good idea to follow up with a job ____________________ letter to
confirm the details and to formalize the acceptance.
110. When you decide to leave your position, it is a good idea to write a formal ____________________ letter to your
supervisor.
111. Job applicants face a number of kinds of interviews that have different purposes. List and describe three of these
interviews.
Name:
Class:
Date:
Chapter 16: Interviewing and Following Up
112. Assume that a friend has an important job interview next week and has come to you for advice. List and explain five
tips you would give your friend to prepare for the job interview.
113. During a job interview, you will want to send positive nonverbal messages. List and describe five suggestions for
sending the right nonverbal messages during interviews.
114. Assume that you are in a job interview for a position in your field. How would you answer the following typical
interview questions? Be sure to write your answer exactly as you would say it during a job interview.
115. Assume that you are in a job interview for a position in your field. The interviewer is using situational and behavioral
questions to test your thought processes and logical thinking and to find out how you have reacted in specific situations.
How would you answer the following situational and behavioral interview questions? Be sure to write your answer
exactly as you would say it during a job interview.
