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Name:
Class:
Date:
Chapter 15: The Job Search and Résumés in the Digital Age
1. In today’s digital age, what are the primary tools for hunting for a job?
a.
Job boards and search engines
b.
Personal networking and referrals
c.
Social networks
d.
Mobile devices
2. Which of the following statements about today’s job market is accurate?
a.
Today the emphasis is on what the applicant wants.
b.
Career paths today tend to be linear, which means that new-hires will start in a job and steadily rise through
the ranks.
c.
Employers are most interested in how a candidate will add value to the hiring organization.
d.
All of these statements are accurate.
3. Shondra will graduate from college soon and is beginning the job search process. What should she do first?
a.
Research salary, benefits, and job stability in a chosen field.
b.
Develop an effective résumé to be sent to prospective employers.
c.
Locate a specific job opening at a desirable company.
d.
Analyze her interests and goals and evaluate her qualifications.
4. Job seekers should ask themselves questions such as What am I passionate about and how can I turn that passion into a
career? and Do I enjoy working with people, data, or things? to
a.
help them identify their interests and goals so that they can choose an ultimately satisfying career.
b.
assess their qualifications.
c.
help them decide how much they are worth in the job market.
d.
research the hidden job market.
5. Job seekers should ask themselves questions such as Do I communicate well in speech and in writing? and Do I work
well with people and enjoy teamwork? to
a.
identify their interests and goals.
b.
assess their qualifications.
c.
select a specific career path.
d.
research the hidden job market.
6. Bryson is twenty years old and has just earned his associate’s degree and is looking for his first job. Given his age, how
many different employers will he likely have over the course of his career?
a.
1
b.
10
c.
4.4
d.
100 or more
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Chapter 15: The Job Search and Résumés in the Digital Age
7. Faith is trying to decide what type of career she should pursue. Where should she look for career data?
a.
Her college career center
b.
Job-search websites
c.
Classified ads and company websites
d.
Faith should use all of these sources.
8. Gregory will be graduating soon and wants to learn more about a career path he is considering. Which of the following
should he do?
a.
Take a summer job, internship, or part-time position in his field.
b.
Interview someone in his chosen field.
c.
Join a professional or student organization in his field.
d.
Gregory should do all of these.
9. Which of the following is the best way to learn about a specific career?
a.
Search the Web for career-planning information and resources.
b.
Take a summer job, internship, or part-time position in the field.
c.
Monitor the classified ads to determine qualifications sought, duties, and salary range.
d.
Visit your campus career center.
10. Most job seekers start looking for a position
a.
in the hidden job market.
b.
on social networking sites.
c.
in the open job market.
d.
in the classified section of the local newspaper.
11. Which of the following statements about searching for a job online is least accurate?
a.
Searching for a job online has completely replaced traditional methods.
b.
Many online job listings are outdated and fail to produce leads.
c.
Applicants must be careful with the information they post on big job boards to avoid identity theft.
d.
Corporate recruiters say that the big job boards bring a flood of candidates, many of whom are not suited for
the listed jobs.
12. Erin will be searching for a job online and wants to make sure she doesn’t waste her time. What is the best advice you
can give her?
a.
Pick one online job-search site and use it exclusively.
b.
Do her searching late at night when the Web isn’t as busy.
c.
Avoid the big job boards altogether.
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Chapter 15: The Job Search and Résumés in the Digital Age
d.
Stay focused on a specific goal.
13. Franav will be graduating soon and wants to use the Web to conduct his job search. What will probably be his best
source for finding a job online?
a.
Websites such as Monster.com and CareerBuilder.com
b.
Social networking sites such as LinkedIn and Facebook
c.
Specific corporate websites
d.
General search sites such as Google.com and Yahoo.com
14. Which of the following is an example of a niche employment website?
a.
CollegeGrad.com
b.
Accountemps.com
c.
Craigslist.com
d.
LinkedIn.com
15. Dennis wants to use social media in his job search for a professional position. What will likely be his best tool?
a.
Facebook.com
b.
Twitter.com
c.
YouTube.com
d.
LinkedIn.com
16. Evani will be using online job boards during her job search and wants to make sure her search is safe and effective.
What should she do?
a.
Look for sites that charge a fee to post a résumé because these sites are generally more reputable.
b.
Respond to “blind” job postings because they tend to be safer.
c.
Remove all posted résumés at the end of her job search.
d.
Evani should do all of these.
17. The "hidden" job market
a.
accounts for a small number of jobs and should, therefore, be considered a secondary resource.
b.
accounts for up to 80 percent of all positions available at any given time.
c.
has become unimportant since online job boards provide millions of job listings.
d.
makes it difficult to find a job because companies keep job openings a secret.
18. More jobs today are found through referrals and person-to-person contacts than through any other method. That's
because
a.
people hired through referrals tend to demand lower salaries.
b.
using online sources to search for job candidates is completely worthless.
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Chapter 15: The Job Search and Résumés in the Digital Age
c.
people trust what they know and want to hire known quantities.
d.
of all of these reasons.
19. Alexandra is putting together a contact list for her job search. Whom should she include on her list?
a.
Social networking friends and contacts
b.
Work colleagues
c.
Neighbors
d.
All of these
20. Antonio is creating his LinkedIn profile. What should he do?
a.
Use keywords and phrases that might appear in job descriptions.
b.
Customize his URL to drive his name to the top of a Google search.
c.
Include quantifiable achievements and specifics that reveal his skills.
d.
Antonio should do all of these.
21. One of the best ways to use LinkedIn is to
a.
update your LinkedIn status hourly.
b.
search for a company in which you are interested.
c.
pay someone to monitor LinkedIn for you.
d.
do all of these.
22. Personal branding involves
a.
deciding what makes you special and desirable in the job market.
b.
coming up with a tagline that describes what you do and who you are.
c.
preparing a professional-looking business card and an elevator speech.
d.
all of these.
23. Ildiko is starting a new job search. What is the best advice you can give her about preparing her résumé?
a.
Save time by preparing an all-purpose résumé that can be used to apply for any position.
b.
Make sure that her résumé focuses on what she wants in a position.
c.
Prepare a customized résumé to fit each company and position.
d.
Make sure that her résumé is no longer than one page.
24. Because it quickly reveals a candidate's education and experience, most recruiters favor a(n)
a.
scannable résumé.
b.
functional résumé.
c.
chronological résumé.
d.
online résumé.
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Chapter 15: The Job Search and Résumés in the Digital Age
25. Laura, after many years of staying home and raising her children, wants to return to the workplace. Because she does
have some significant experience in the accounting field from many years ago, she should prepare a(n)
a.
chronological résumé.
b.
scannable résumé.
c.
online résumé.
d.
functional résumé.
26. A chronological résumé style would be best for which of the following candidates?
a.
Emma, who has worked for years in the retail industry and who is now pursuing a career in health care
b.
Griffin, who has held five different positions with four different companies over the past three years
c.
Roxanne, who has advanced from an entry-level position to department manager for her current employer
d.
Huseyin, who is afraid he will appear overqualified for the target position
27. Kenichi has just finished college and has limited work and internship experience. Which résumé style should he
consider?
a.
Functional résumé
b.
Chronological résumé
c.
Scannable résumé
d.
Online résumé
28. Which candidate would most likely have a résumé that is longer than one page?
a.
A candidate with fewer than ten years of experience
b.
A person with one or two previous employers
c.
A person making a major career change
d.
A senior-level manager with many major accomplishments
29. When preparing your customized résumé,
a.
begin with your name, address, telephone number, and e-mail address.
b.
always include a specific career objective.
c.
place the most important information last where it can leave a lasting impression.
d.
follow all these choices.
30. Select the statement that best describes the main heading portion of a résumé.
a.
The first line of your résumé should always be the word Résumé.
b.
Including a cell phone number will make your résumé look unprofessional; therefore, omit it.
c.
If you have a website where an e-portfolio or samples of your work can be viewed, include the address in the
main heading your résumé.
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Chapter 15: The Job Search and Résumés in the Digital Age
d.
Include your work e-mail address so that you can be contacted more easily.
31. Select the statement that best describes the career objective portion of a résumé.
a.
Your career objective should focus on your professional needs.
b.
A well-written career objective will add value only to functional résumés.
c.
A career objective should be customized for the job opening.
d.
Use phrases such as entry-level to show that you're honest and humble.
32. Which of the following is the best career objective for a résumé?
a.
Seeking an entry-level position with the opportunity for advancement
b.
A challenging position with a large company
c.
Work as a team player for a company that values independent thinking
d.
A human resources position assisting your company with employee recruitment, selection, background checks,
and in-house training
33. Narantuya has decided to add a bulleted list of her most impressive qualifications to her résumé. What is this list
called?
a.
Summary of qualifications
b.
Career objective
c.
Main heading
d.
Personal data
34. Which of the following statements about the education section of a résumé is most accurate?
a.
The education section should always come before the work experience section on a résumé.
b.
Include a list of all college courses taken since most employers want this information.
c.
Once you have attended college, you can omit high school information.
d.
It is unethical to include the GPA in only your major courses on your résumé.
35. Select the statement that best describes the summary of qualifications portion of a résumé.
a.
Place the summary of qualifications at the bottom of your résumé to give it a strong ending.
b.
Include a summary of qualifications to make your résumé easier to read.
c.
Recruiters and hiring managers dislike the summary of qualification section because it adds to reading time.
d.
Format the summary of qualifications section as one or two concise paragraphs.
36. Which of the following statements about the work experience section of a résumé is most accurate?
a.
List only jobs that you think will help you win the targeted position.
b.
Place your work history in chronological order by date.
c.
Always place the work experience section after the education section.
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Chapter 15: The Job Search and Résumés in the Digital Age
d.
Place your employment achievements and job duties in paragraph format.
37. Which of the following job duty statements will be most effective on a résumé?
a.
Responsible for daily account reconciliation
b.
Reconciled general ledger accounts daily
c.
Reconciled general ledger accounts daily with 100 percent accuracy
d.
Responsible for reconciling general ledger accounts daily
38. Which of the following statements uses an action verb to highlight an aptitude?
a.
Competent in development of innovative and interactive websites
b.
Developed innovative and interactive websites that increased traffic by 150 percent
c.
Ability to develop innovative and interactive websites
d.
Able to adapt quickly to changing work environments
39. Select the statement that most accurately describes a résumé.
a.
Awards and honors should not be listed on a résumé because doing so will sound as if you are bragging.
b.
Because they are not related to your work experience, school and community activities should be omitted from
your résumé.
c.
To give a potential employer a complete picture, you should include personal information such as height,
weight, and marital status.
d.
Consider including hobbies or interests, such as skiing or photography, because they may catch the employer's
attention or serve as conversation starters.
40. Select the statement that most accurately describes employment references.
a.
Include a list of references directly on the résumé.
b.
Do not include personal or character references.
c.
Companies generally check references before a job interview to learn about a candidate in advance.
d.
Be sure to add the statement References furnished upon request at the bottom of your résumé.
41. Amos is developing a list of references for his job search. Whom should he include on this list?
a.
Instructors
b.
Current and previous employers
c.
Colleagues and subordinates
d.
All of these
42. Select the correct statement about polishing and proofreading your résumé.
a.
Use as many headings as possible to make your résumé easier to read.
b.
Seek the help of a résumé-writing service for a résumé that will stand out in a competitive job market.
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Chapter 15: The Job Search and Résumés in the Digital Age
c.
Use wordy phrases and complex words as often as possible to make your résumé look longer and more
important.
d.
Because it's probably the most important message you'll ever write, your résumé must be perfect.
43. Simin knows that her résumé will be read by an applicant tracking system (ATS). What should she do to maximize
"hits" as her résumé is scanned?
a.
Focus on nouns in three categories: job title, technical skills, and certification or experience.
b.
Incorporate specific keywords and keyword phrases from the advertisement or job description.
c.
Use variations of the job title.
d.
All of these choices
44. A career e-portfolio is
a.
an electronic copy of your résumé recorded on a CD, DVD, or flash drive.
b.
the addition of work samples and personal information as an attachment to your e-mail résumé.
c.
a collection of digital files that can be navigated with the help of menus and hyperlinks much like a personal
website.
d.
the name given to résumés posted on job-search websites such as Monster.com.
45. Shaun is creating a career e-portfolio for his job search. What should he include in his e-portfolio?
a.
Copies of his résumé and reference letters
b.
Commendations for special achievements, awards, and certificates
c.
Work samples
d.
All of these
46. Dale has decided to prepare a video résumé. What is the best advice you can give him?
a.
Remember that video résumés are not appropriate for all career fields.
b.
Dress professionally in business attire, just as he would for an in-person interview.
c.
Keep his video to three minutes or less.
d.
All of these choices are good tips for Dale.
47. What is the most accurate statement about infographic résumés?
a.
Professional-looking infographic résumés are difficult to create and should only be attempted by talented
individuals in the graphic design field.
b.
Infographic résumés are appropriate for all jobs and career fields.
c.
An infographic résumé uses colorful charts, graphics, and time lines to illustrate a candidate's work history and
experience.
d.
All of these statements are accurate.
48. The one basic résumé you should prepare is a print-based traditional résumé. How is a traditional résumé used?
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Chapter 15: The Job Search and Résumés in the Digital Age
a.
At career fairs
b.
For person-to-person networking situations
c.
During job interviews
d.
All of these
49. What is the most accurate statement about plain-text résumés?
a.
Plain-text résumés are rarely requested by employers because most employers prefer attachments.
b.
A plain-text résumé can be sent in the body of an e-mail message or can be pasted into an online résumé bank
submission form.
c.
Include page breaks, section breaks, and tabs to make sure that your plain-text résumé looks nicely formatted.
d.
When sending a plain-text résumé via e-mail, leave the subject line blank.
50. Which of the following is considered unethical on a résumé?
a.
Misrepresenting a job title to make it sound more important
b.
Extending employment dates to avoid showing periods of unemployment
c.
Making your job duties sound more impressive and responsible than they really were
d.
All of these choices
51. Which of the following is a purpose of a customized cover message?
a.
To introduce your résumé.
b.
To learn more about the employer
c.
To win a job offer
d.
To take the place of a formal résumé
52. What is the biggest mistake job seekers make when writing cover messages?
a.
Making them too long
b.
Printing them on low-quality paper
c.
Making them sound too generic
d.
Not referring to an enclosed résumé
53. A cover message is most appealing if it
a.
begins by addressing the reader by name.
b.
is general and is addressed to Ladies and Gentlemen or To Whom It May Concern.
c.
is addressed to a job title such as Hiring Manager or to a department such as Human Resources Department.
d.
omits the salutation altogether.
54. The best opening for a solicited cover message is
a.
Please consider this letter an application for the payroll manager position.
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Chapter 15: The Job Search and Résumés in the Digital Age
b.
I am interested in applying for the payroll manager position.
c.
Beneva Schulte of your accounting department suggested that I apply for the payroll manager position that is
currently vacant.
d.
I happened to run across your online ad for a payroll manager position and would like to apply.
55. Which of the following statements is most accurate regarding the opening in a cover message for an unsolicited job?
a.
If you are unsure whether a position exists, use a more persuasive opening.
b.
Avoid mentioning the company by name so that you can send your cover letter to numerous companies.
c.
Make cover letters for unsolicited jobs longer than those for solicited jobs because you will have to provide
more information about yourself.
d.
Be vague about the type of position you're seeking so that you might be considered for a variety of jobs.
56. The body of a cover message should
a.
promote the candidate's qualifications and strengths.
b.
motivate action.
c.
tell the reader how you learned of the position.
d.
ask for an interview.
57. Which is the best statement to include in the body of a cover message?
a.
I have completed courses in cost accounting, auditing, and financial statement analysis.
b.
I have excellent communication, organizational, and teamwork skills.
c.
In my certificate program, I have learned the listening, conflict resolution, and communication skills that will
make me immediately effective as one of your customer service reps.
d.
I am the perfect person to hire for this position.
58. Which statement in a cover message best refers the reader to your résumé?
a.
Enclosed herewith please find my résumé.
b.
As you will notice from my enclosed résumé, I have over five years of customer service experience.
c.
Please see my enclosed résumé.
d.
Résumé enclosed.
59. The best closing statement for a cover message is
a.
I look forward to receiving your job offer.
b.
I hope to hear from you at your earliest convenience.
c.
I'll drop by next Friday at 10 a.m. to talk with you about this position.
d.
To add to your staff an experienced bookkeeper with proven analytical skills, call me at (925) 727-1330 to
arrange an interview.
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Chapter 15: The Job Search and Résumés in the Digital Age
60. Which of the following is the best advice for a cover message that accompanies a résumé sent via e-mail?
a.
Take the time to prepare a professional cover message to accompany your résumé sent electronically.
b.
Mail the cover message separately from the résumé sent via e-mail.
c.
Shorten your e-mail cover message to a brief statement such as Please consider the attached résumé for your
opening.
d.
Skip the cover message as it is unnecessary to introduce yourself because the e-mail includes your name.
61. Personal networking and referrals are the primary route to hiring in today’s digital age.
a.
True
b.
False
62. The first step in the job-search process is writing your résumé.
a.
True
b.
False
63. Probably the best way to find a job online is to visit a large job board such as CareerBuilder.com or Monster.com.
a.
True
b.
False
64. To conduct a safe, effective online job search, keep a careful record of each site on which you post your résumé.
a.
True
b.
False
65. Gordana is creating a contact list of her personal network. She should include only professional contacts on her list.
a.
True
b.
False
66. It is illegal for employer’s to check the Facebook pages of job applicants.
a.
True
b.
False
67. To be competitive during the job search, prepare a tailored résumé that is customized for every position you seek.
a.
True
b.
False
68. Prepare a résumé only when you're actively in the job market.
a.
True
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Chapter 15: The Job Search and Résumés in the Digital Age
b.
False
69. The most popular résumé format among recruiters is the functional résumé.
a.
True
b.
False
70. People who have changed jobs frequently or who have gaps in their employment should probably prepare a résumé
using the functional format.
a.
True
b.
False
71. A résumé should always be one page in length.
a.
True
b.
False
72. The first line of the main heading of your résumé should always be your name.
a.
True
b.
False
73. To make your résumé look more professional, include your work e-mail address in the main heading.
a.
True
b.
False
74. To obtain an entry-level position that offers room for advancement is an example of an effective career objective.
a.
True
b.
False
75. The Summary of Qualifications section that lists your most impressive accomplishments and qualifications replaces
the Education and Experience sections.
a.
True
b.
False
76. You should always include both high school and college information in the Education section of your résumé.
a.
True
b.
False
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Chapter 15: The Job Search and Résumés in the Digital Age
77. Items in the Work Experience section of a résumé should be listed in reverse chronological order on a résumé, starting
with your current or most recent position.
a.
True
b.
False
78. Successfully managed a marketing department that achieved its sales goals all four quarters of the past fiscal year.
The preceding expression uses an action verb.
a.
True
b.
False
79. Don't include any information about hobbies or interests on your résumé because doing so is too personal.
a.
True
b.
False
80. Your list of references should include both professional and personal references.
a.
True
b.
False
81. Proofread your résumé carefully, but realize that it's okay to have one or two spelling or grammatical errors.
a.
True
b.
False
82. In addition to your résumé, reference letters, and work samples, your career e-portfolio may also contain such items as
photographs, multimedia files, and blog entries.
a.
True
b.
False
83. Video résumés are appropriate for all career fields.
a.
True
b.
False
84. Infographic résumés are appropriate for any kind of job you are seeking.
a.
True
b.
False
85. Today’s technologies have made traditional print-based résumés obsolete.
a.
True
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b.
False
86. Because a résumé is expected to showcase your strengths, you should puff up your résumé with some inflated work
history or educational experience.
a.
True
b.
False
87. Include a cover message with your résumé only if the employer requests one.
a.
True
b.
False
88. Addressing your application letter to an individual by name will make your letter more appealing to the employer.
a.
True
b.
False
89. Solicited messages of application should use a direct approach, whereas unsolicited messages of application should
use a persuasive opening that will convince the person to read on.
a.
True
b.
False
90. Use expressions such as I hope in the closing of your cover message to sound polite.
a.
True
b.
False
91. Even in this digital age, personal _______________ and referrals continue to be the primary route to hiring.
92. Evaluate your ____________________ by asking such questions as What technology skills can I offer? and Do I
speak, write, or understand another language?
93. The open job market consists of jobs that are advertised or listed. However, many companies don't announce, list, or
advertise their openings publicly, resulting in the ____________________ job market.
94. Personal ____________ involves deciding what makes you special and desirable in the job market, coming up with a
tagline, preparing a professional-looking business card, developing an elevator speech, and building a powerful online
presence.
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95. ____________________ résumés emphasize employment history and work well for candidates who have experience
in their field of employment and for those who show steady career growth.
96. ____________________ résumés highlight a job candidate's accomplishments and skills rather than focusing on past
employment and work well for people who have changed jobs frequently, people with gaps in their employment records,
people who are entering an entirely different field, recent graduates, older job seekers, and job hunters who are afraid of
appearing overqualified.
97. The main ____________________ of a résumé contains your name and contact information.
98. Position in public relations that requires creativity, time management skills, and excellent communication to create
press releases, answer constituent inquiries, and represent the organization at charitable functions is an example of a
career ____________________.
99. A(n) ____________________ of qualifications, which appears near the top of a résumé, should include three to eight
bulleted statements that prove you are the ideal candidate for the position.
100. On a résumé describe your work experience forcefully and persuasively by using ____________________ verbs
such as designed, calculated, and managed.
101. You should have a separate list of ____________________. This list consists of instructors, your current employer or
previous employers, colleagues or subordinates, and other professional contacts who are willing to answer inquiries
regarding your qualifications for employment.
102. To maximize "hits" on a résumé that will be read by an applicant tracking system (ATS), focus on specific
____________________ that describe your experience, education, and qualifications in terms associated with the job
advertisement or job description for the position.
103. A career ____________________ is a collection of digitized materials that provides viewers with a snapshot of a
candidate's performance, talents, and accomplishments. This collection can be navigated with the help of menus and
hyperlinks much like a personal website.
104. A hot trend among creative types is the _____________ résumé. It uses colorful charts, graphics, and time lines to
illustrate a candidate's work history and experience.
105. A(n) ____________________-text résumé is an electronic résumé suitable for e-mailing or for pasting into online
résumé bank submission forms.
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Chapter 15: The Job Search and Résumés in the Digital Age
106. The ____________________ message introduces the résumé and highlights your strengths by focusing on reader
benefits.
107. A(n) ____________________ cover message is written when an employer has advertised a job opening.
108. If you do not know whether a position is open and you are prospecting for a job, write an ____________ cover
message using the indirect pattern of organization.
109. You will use the ____________________ of your cover message to promote your strengths and your qualifications
for the position.
110. A cover message should motivate action in the closing paragraph by asking confidently for a(n)
____________________.
111. Assume that you are going to start looking for a job. Describe five resources you will use to find available positions
in the open job market. Explain why you chose these five techniques.
112. Assume that a friend has approached you for advice about how to conduct a safe and effective online job search. She
knows that you are taking a business communications course and wants to take advantage of your expertise. Based on the
material covered in your textbook, what five tips for conducting a safe, effective online job search would you give your
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Chapter 15: The Job Search and Résumés in the Digital Age
friend? Be sure to explain each tip.
113. You want to build your personal brand for your job search. Using the examples in your textbook as models, write a
tagline that describes what you do and who you are. Then write a short elevator speech.
114. Assume that you are putting together your résumé. List five sections you would include on your résumé. Then write
the text for each section that you would actually include on your résumé. (For education and work experience, include
information about current or most recent colleges and jobs only). Be sure to apply the guidelines covered in your
textbook.
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Chapter 15: The Job Search and Résumés in the Digital Age
115. Describe the difference between a solicited and an unsolicited cover letter. When should each be sent? How should
each be organized? Then write an opening paragraph for each type of cover letter.
