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Chapter 1 1 Organizational Behavior Ob25 the Rule One eighth Suggests That
1-1 Chapter 01 What is Organizational Behavior? Answer Key True / False Questions 1. Strategic management focuses on the product choices and industry characteristics that affect an organization’s profitability. 2. FALSE The theories and concepts found in OB are actually […]
Chapter 1 2 Research Job Performance And Individual Characteristics
47. OB research on job performance and individual characteristics draws primarily from studies in _____. A. industrial and organizational psychology B. social relations C. marketing management D. sales management E. economic relations The theories and concepts found in OB are […]
Chapter 1 3 Which The Following Suggests That People
Difficulty: 1 Easy Learning Objective: 01-05 What is the role of theory in the scientific method? Topic: Method of experience 79. Which of the following suggests that people hold firmly to some belief because it “just stands to reason”—that is, […]
Chapter 10 1 Which The Following Refers The Relatively
Chapter 10 Ability True / False Questions 1. True False Ability refers to the relatively stable capabilities people have to perform a particular range of different but related activities. 2. True False The natural level of a given ability generally […]
Chapter 10 2 Explain What Types Jobs May Require These strengths
10–21 83. Which of the following demonstrates the difference between dynamic flexibility and extent flexibility? A. Dynamic flexibility is required over short periods of time, while extent flexibility is required in jobs spread over a longer period of time. B. […]
Chapter 10 3 Which The Following Refers The Relatively
21. TRUE Although the EQ-i has been used by many organizations in an attempt to improve managerial practices and organizational effectiveness, it has been criticized for measuring personality traits more than actual abilities. The Emotional Quotient Inventory has been criticized […]
Chapter 10 4 Means Having Good Understanding Where
Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 10-02 What are the various types of cognitive ability? Topic: General cognitive ability 58. _____ means having a good understanding of where one is relative to other things in the […]
Chapter 10 5 Sensory Ability Refers To The Ability
90. Sensory ability refers to: A. the ability to quickly respond to signaling information after it occurs. B. the capabilities associated with vision and hearing. C. the ability to synchronize the movements of the body, arms, and legs to do […]
Chapter 11 1 Teams Differ From Groups Because Teams
Chapter 11 Teams: Characteristics and Diversity True / False Questions 1. True False A team consists of two or more people who work independently over some time period to accomplish common goals related to some task-oriented purpose. 2. True False […]
Chapter 11 2 the Golden Shoe award is given to the top goal scorer
11–21 79. In the FIFA World Cup soccer matches, the Golden Shoe award is given to the top goal scorer, without regard to the performance of the player’s team. The award could go to a player whose team doesn’t even […]
Chapter 11 3 Teams Differ From Groups Because Teams
17. TRUE As the level of task interdependence increases, members must spend increasing amounts of time communicating and coordinating with other members to complete tasks. As the level of task interdependence increases, members must spend increasing amounts of time communicating […]
Chapter 11 4 Which The Following Teams Focuses Providing
52. Which of the following teams focuses on providing recommendations and resolving issues? A. Work teams B. Management teams C. Parallel teams D. Action teams E. Project teams Parallel teams are composed of members from various jobs who provide recommendations […]
Chapter 11 5 Group The Member Performing The Role
Blooms: Understand Difficulty: 1 Easy Learning Objective: 11-03 What factors are involved in team composition? Topic: Task roles 83. In a group, the member performing the role of the devil’s advocate: A. offers constructive challenges to the team’s status quo. […]
Chapter 11 6 Diversity Attributes Such Cultural Background Race
100. “Diversity on attributes such as cultural background, race, and attitudes is associated with communication problems and ultimately poor team effectiveness.” This statement represents the theory of the _____ approach to diversity in teams. A. cooperative diversity B. similarity-attraction C. […]
Chapter 12 1 Team processes are synonymous with “synergy
12-1 Chapter 12 Teams: Processes and Communication Answer Key True / False Questions 1. Team processes are synonymous with “synergy.” 2. TRUE Team characteristics—like member diversity, task interdependence, team size, and so forth—affect team processes and communication. Those processes, in […]
Chapter 12 2 Psychology Class Has Been Assigned Individual
40. A. Motivational loss B. Social facilitation C. Production blocking D. Groupthink E. Cognitive dissonance Process loss is the phenomenon of getting less from the team than you would expect based on the capabilities of its individual members. One factor […]
Chapter 12 3 Interpersonal Activities That Facilitate The Accomplishment
Blooms: Understand Difficulty: 2 Medium Learning Objective: 12-01 What are taskwork processes, and what are some examples of team activities that fall into this process category? Topic: Task roles 65. Interpersonal activities that facilitate the accomplishment of the team’s work […]
Chapter 12 4 One Way Potentially Prevent Problems Associated
94. One way to potentially prevent problems associated with too much cohesion is to formally institute the role of a(n) _____, who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing […]
Chapter 12 5 Mental Models Refer The Level Common Understanding
119. A. transition processes. B. brainstorming processes. C. transactive memory processes. D. action processes. E. interpersonal processes. Interpersonal process is important before, during, or in between periods of taskwork, and each relates to the manner in which team members manage […]
Chapter 13 1 Compliance Reflects Shift The Behaviors Of employees But
13-1 Chapter 13 Leadership: Power and Negotiation Answer Key True / False Questions 1. From time to time, leaders need to resist the influence of other leaders or higher-ups to do what’s best for their own unit. 2. TRUE The […]
Chapter 13 2 Organizational Power Includes Legitimate Expert And
43. Organizational power includes: A. legitimate, expert, and referent power. B. reward, expert, and referent power. C. coercive, reward, and expert power. D. reward, expert, and legitimate power. E. coercive, legitimate, and reward power. The three types of organizational power […]
Chapter 13 3 Providing Evidence That Proposal Will Successful
72. “Providing evidence that a proposal will be successful” is a suggested guideline for using _____ power. A. coercive B. legitimate C. reward D. referent E. expert When using expert power, one should explain the reasons for a request and […]
Chapter 13 4 Which The Following Refers The Ability
Difficulty: 1 Easy Learning Objective: 13-04 What is organizational politics, and when is political behavior most likely to occur? Topic: Organizational politics 100. Which of the following refers to the ability to effectively understand others at work and to use […]
Chapter 13 5 The First Step The Negotiation Process
Blooms: Remember Difficulty: 1 Easy Learning Objective: 13-06 What are the ways in which leaders negotiate in the workplace? Topic: Negotiation 135. A. distributive bargaining negotiations. B. integrative bargaining negotiations. C. BATNA. D. compromising negotiations. E. coalition building. Leaders who […]
Chapter 13 6 Compliance Reflects Shift The Behaviors Of employees But
150. A. Competing B. Avoiding C. Collaborating D. Compromising E. Accommodating Avoiding (low assertiveness, low cooperation) occurs when one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down. […]
Chapter 14 1 This Supports The Ohio State
14-1 Chapter 14 Leadership: Styles and Behaviors Answer Key True / False Questions 1. Leadership is the use of power and influence to direct the activities of followers toward goal attainment. 2. TRUE Leader-member exchange theory argues that new leader-member […]
Chapter 14 2 According The Leader member Exchange Theory The
45. According to the leader-member exchange theory, the two general types of leader– member dyads are: A. role taking exchange and role selling exchange. B. high-quality exchange and low-quality exchange. C. intrinsic and extrinsic. D. role making and role selling. […]
Chapter 14 3 Alice Has Deep Concern For The
74. A. Transformation B. Delegating C. Consideration D. Participation E. Initiating structure Consideration reflects the extent to which leaders create job relationships characterized by mutual trust, respect for employee ideas, and consideration of employee feelings. _____ reflects the extent to […]
Chapter 14 4 Ben Tom Ron And Harry Are
96. Ben, Tom, Ron, and Harry are managers working at Eva Pure, a bottled water manufacturing company. They each supervise groups of employees who are very different from each other. From a readiness point of view, it can be said […]
Chapter 15 1 The organization as a whole has no influence on employee attitudes
15-1 Chapter 15 Organizational Structure Answer Key True / False Questions 1. The organization as a whole has no influence on employee attitudes and behavior. 2. TRUE Organizational structure can have a significant impact on an organization’s financial performance. AACSB: […]
Chapter 15 2 Cool Clothes Inc There Total Focus
Topic: Span of control 46. At Cool Clothes, Inc., there is a total focus on providing care and satisfaction to each customer. In the Major Clients division, each manager is assigned 3 employees to supervise, whereas in the Product Assembly […]
Chapter 15 3 The Biggest Weakness Functional Structure That
15–41 its structure? Topic: Functional structure 80. Which of the following statements is true about functional organization structure? A. Small companies experiencing rapid growth are the only organizations to benefit from a functional structure. B. One of the main disadvantages […]
Chapter 15 4 Splash Hair Care Inc Growing Very
100. A. Chain of command B. Formalization C. Centralization D. Work specialization E. Span of control Chain of command answers the question of “who reports to whom?” and signifies formal authority relationships. Refer to Table 15-1. Tom is the project […]
Chapter 16 1 Organizational culture shapes and reinforces certain employee
16-1 Chapter 16 Organizational Culture Answer Key True / False Questions 1. Organizational culture shapes and reinforces certain employee attitudes and behaviors by creating a system of control over employees. 2. TRUE Employees learn about most of the important aspects […]
Chapter 16 2 During Her Stay The Renaissance Hotel
45. During her stay at the Renaissance Hotel, Ginny noticed that all the staff wore the same color and style of clothes. Which of the following layers of organizational culture would such a dress code represent? A. Espoused values B. […]
Chapter 16 3 Which The Following Advantage Strong Culture
Blooms: Analyze Difficulty: 2 Medium Learning Objective: 16-03 What makes a culture strong, and is it always good for an organization to have a strong culture? Topic: Culture strength 81. Which of the following is an advantage of a strong […]
Chapter 16 4 Molly Lily Rosy And Cathy Are
108. A. ritual. B. story. C. espoused value. D. ceremony. E. symbol. Rituals are the daily or weekly planned routines that occur in an organization. Marie is the department manager at Verve, Inc. She has been working in the position […]
Chapter 2 1 Employees contribute to their organization in ways that go beyond
2-1 Chapter 02 Job Performance Answer Key True / False Questions 1. Evaluating an employee’s performance based on results alone gives an accurate picture of which employees are worth more to an organization. 2. TRUE Job performance is formally defined […]
Chapter 2 2 The Explicit Obligations That Employee Must
44. A. job performance B. team commitment C. organizational commitment D. productivity E. leadership When an athletic director evaluates how much time a coach spends with the team, the coach’s ethical impact on team member behaviors, and the clarity of […]
Chapter 2 3 Natalie Rose And Charles Are Three
72. A. counterproductive behavior. B. boosterism. C. civic virtue. D. sportsmanship. E. voice. Natalie’s acts refer to civic virtue. Civic virtue refers to participating in the company’s operations at a deeper-than-normal level by attending voluntary meetings and functions, reading and […]
Chapter 2 4 Which The Following Performance Appraisal Systems
99. A. It is a management philosophy that bases an employee’s evaluations on whether the employee achieves specific performance goals. B. Employee involvement is high in MBO. C. It is a set of mutually agreed-upon objectives that are measurable and […]
Chapter 3 1 Continuance commitment is defined as a desire to remain a member
3-1 Chapter 03 Organizational Commitment Answer Key True / False Questions 1. Organizational commitment is the desire on the part of an employee to remain a member of the organization. 2. TRUE The three types of organizational commitment are continuance, […]
Chapter 3 2 Desire Remain Member Organization Due Feeling
Blooms: Remember Difficulty: 2 Medium Learning Objective: 03-02 What are the three types of organizational commitment, and how do they differ? Topic: Continuance commitment 45. A desire to remain a member of an organization due to a feeling of obligation […]
Chapter 3 3 Lone Wolves Are One The Four
Learning Objective: 03-03 What are the four primary responses to negative events at work? Topic: Organizational commitment 73. A. voice B. neglect C. loyalty D. exit E. ignorance Exit is defined as an active, destructive response by which an individual […]
Chapter 3 4 Which Model Withdrawal Argues That The
Learning Objective: 03-04 What are some examples of psychological withdrawal? Of physical withdrawal? How do the different forms of withdrawal relate to each other? Topic: Withdrawal behavior 95. A. independent forms B. compensatory forms C. progression D. normative E. nominal […]
Chapter 4 1 What specific facets do employees consider when evaluating their job
4-1 Chapter 04 Job Satisfaction Answer Key True / False Questions 1. Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities. 2. TRUE Values […]
Chapter 4 2 Which The Following Theories Argues That
Difficulty: 2 Medium Learning Objective: 04-02 What are values, and how do they affect job satisfaction? Topic: Values 44. A. Status B. Work itself C. Coworkers D. Altruism E. Supervision Work itself is a work value that includes utilization of […]
Chapter 4 3 According The Job Characteristics Theory The
Blooms: Remember Difficulty: 2 Medium Learning Objective: 04-04 Which job characteristics can create a sense of satisfaction with the work itself? Topic: Job characteristics theory 71. A. low identity. B. low significance. C. high autonomy. D. high significance. E. high […]
Chapter 4 4 Job Satisfaction Has Correlation With
Difficulty: 2 Medium Learning Objective: 04-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction? Topic: Job satisfaction 95. Job satisfaction has a _____ correlation with affective commitment. A. moderate weak B. strong […]
Chapter 5 1 The particular demands that cause people to experience stress are called
5-1 Chapter 05 Stress Answer Key True / False Questions 1. The particular demands that cause people to experience stress are called strains. 2. TRUE When people first encounter stressors, the process of primary appraisal is triggered. Primary appraisal occurs […]
Chapter 5 2 When People First Encounter Stressors The
47. When people first encounter stressors, the process of _____ is triggered. A. behavioral appraisal B. problem-focused appraisal C. primary appraisal D. emotional venting E. critical thinking Primary appraisal occurs as people evaluate the significance and meaning of the stressors […]
Chapter 5 3 All These Are Examples Emotion focused Coping
Learning Objective: 05-03 How do individuals cope with stress? Topic: Stress 79. All of these are examples of emotion-focused coping strategies except : A. venting anger. B. self-motivation. C. engaging in alternative activities. D. seeking support. E. reappraising. Venting anger, […]
Chapter 5 4 Some Highly Motivated Individuals Come Work
98. Some highly motivated individuals come to work even though they are suffering from the physiological, psychological, or behavioral strain caused by stress. This phenomenon, known as _____, can result in reductions in productivity even greater than those resulting from […]
Chapter 6 1 Motivation determines what employees do at a given moment
6-1 Chapter 06 Motivation Answer Key True / False Questions 1. Motivation determines what employees do at a given moment—the direction in which their efforts are channeled. 2. FALSE Motivation determines the direction, intensity, and persistence of effort. AACSB: Analytical […]
Chapter 6 2 Is are Important Moderator What Individuals
Topic: Expectancy 45. ______ is(are) an important moderator of what individuals consider to be positively or negatively valent. A. Culture B. Expectancy C. Generalizability D. Self-efficacy E. SMART goals Culture is an important moderator of what individuals consider to be […]
Chapter 6 3 The Person Who Seems Provide Intuitive
Topic: Equity theory 80. The person who seems to provide an intuitive frame of reference for judging equity is known as the: A. equity resolver. B. comparison other. C. cognitive distortion creator. D. goals monitor. E. outcome evaluator. Equity theory […]
Chapter 6 4 Which The Following Is are The Motivating
98. Which of the following is(are) the motivating force(s) with the strongest performance effect? A. Difficult goals B. High levels of valence and instrumentality C. Perceptions of equity D. High levels of expectancy E. Self-efficacy and competence The motivating force […]
Chapter 7 1 An organization’s reputation reflects the prominence of its brand
7-1 Chapter 07 Trust, Justice, and Ethics Answer Key True / False Questions 1. An organization’s reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services. 2. FALSE […]
Chapter 7 2 Ron Recently Moved Into Flat The
Learning Objective: 07-02 In what three sources can trust be rooted? Topic: Disposition-based trust 43. Ron recently moved into a flat in the Oak Wood apartments. He often receives confidential letters and documents regarding work and his finances. As Ron […]
Chapter 7 3 Which The Following Represent The Two
Blooms: Apply Difficulty: 3 Hard Learning Objective: 07-04 What dimensions can be used to describe the fairness of an authority’s decision making? Topic: Interpersonal justice 73. Which of the following represent the two interpersonal justice rules? A. Voice and correctability […]
Chapter 7 4 Individual Could Argue That Stealing Food
100. A. moral intensity; social consensus B. ethical awareness; social consensus C. stress; personal principles D. virtue ethics; utilitarianism E. moral awareness; moral intent Reo is thinking deeply about the ethics of this decision based on how others would perceive […]
Chapter 8 1 It’s not easily communicated but could very well be
8-1 Chapter 08 Learning and Decision Making Answer Key True / False Questions 1. Learning refers to the process of generating and choosing from a set of alternatives to solve a problem. 2. FALSE Decision making refers to the process […]
Chapter 8 2 Knowledge Not Easily Communicated But
Difficulty: 1 Easy Learning Objective: 08-02 What types of knowledge can employees gain as they learn and build expertise? Topic: Tacit knowledge 44. _____ knowledge is not easily communicated but could very well be the most important aspect of what […]
Chapter 8 3 People With Focus Demonstrating Their
76. People with _______ focus on demonstrating their capabilities so that others will think favorably of them. A. Type A personality B. a performance-prove orientation C. a performance-avoid orientation D. tacit knowledge E. explicit knowledge People with a performance-prove focus […]
Chapter 8 4 About Six Months Ago Sally Figured
96. A. Anchoring B. Recency C. Framing D. Representativeness E. False consensus Representativeness is the tendency to assess the likelihood of an event by comparing it to a similar event and assuming it will be similar. Here, Albert is assuming […]
Chapter 9 1 What employees are like depends only on personality
9-1 Chapter 09 Personality and Cultural Values Answer Key True / False Questions 1. What employees are like depends only on personality types and not on culture. 2. TRUE Personality refers to the structures and propensities inside people that explain […]
Chapter 9 2 The Day Before Jackson Takes Important
48. The day before Jackson takes an important test in school, he shows a tendency to get nervous, moody, and insecure. In the context of the Big Five taxonomy, the personality dimension _____ best describes Jackson. A. conscientiousness B. extraversion […]
Chapter 9 3 Sam And Matilda Are Successful Stockbrokers
Learning Objective: 09-04 What taxonomies can be used to describe personality, other than the Big Five? Topic: Myer-Briggs Type Indicator (MBTI) 82. A. sensing; intuition B. perceiving; judging C. short-term; long-term D. feeling; thinking E. extraversion; introversion In the Myers-Briggs […]
Chapter 9 4 The Principle Suggests That Strong
102. The principle of _____ suggests that “strong situations” have clear behavioral expectations, incentives, or instructions that make differences between individuals less important, whereas “weak situations” lack those cues. A. situation awareness B. situational strength C. situational prevention D. situational […]