47.
When people first encounter stressors, the process of _____ is triggered.
48.
_____ occurs as people evaluate the significance and the meaning of the stressors they
are confronting.
49.
Job demands that tend not to be appraised as stressful are called:
50.
Stressful demands that are perceived as hindering progress toward personal
accomplishments or goal attainment are called:
51.
Stressful demands that are perceived as opportunities for learning, growth, and
achievement are called:
52.
Which of these is a work hindrance stressor?
53.
_____ is a work hindrance stressor that occurs from incompatible demands within a single
role that a person may hold.
54.
_____ refers to a work hindrance stressor that occurs when the number of demanding
roles a person holds is so high that the person simply cannot perform some or all of the
roles very effectively.
55.
Tim is working as the marketing head at Blue Chip Investments. His work requires him to
travel extensively and meet clients in various countries. However, his role also requires
him to mentor several marketing representatives who work under him and keep track of
their progress. Because Tim stays away from his office most of the time, he finds it
difficult to manage both types of work responsibilities. Tim faces which of the following
challenges?
56.
Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240
branches in eight states. Elis works as a teller. Phoebe works as one of five regional
supervisors, each of whom is expected to supervise a team of tellers. Elis recently received
instructions from her supervisor that all tellers will be evaluated on the number of people
they assist at their window per day. Serving more customers means higher performance
effectiveness. However, Elis is also expected to follow the bank’s number-one goal of
customer satisfaction. Phoebe, on the other hand, is facing a difficult situation. Two of the
regional supervisors left the bank for other opportunities resulting in significant increase in
the work responsibility and time pressure for Phoebe and the remaining two supervisors.
The bank hired Jason as a trainee for the supervisor position. Two days into his new job,
he was asked to take up all the responsibilities of a regional supervisor. Jason was given
very few instructions or guidelines about how things are supposed to be done. He was
expected to learn on the job.
Elis is facing which type of stressor?
57.
Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240
branches in eight states. Elis works as a teller. Phoebe works as one of five regional
supervisors, each of whom is expected to supervise a team of tellers. Elis recently received
instructions from her supervisor that all tellers will be evaluated on the number of people
they assist at their window per day. Serving more customers means higher performance
effectiveness. However, Elis is also expected to follow the bank’s number-one goal of
customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the
regional supervisors left the bank for other opportunities resulting in significant increase in
the work responsibility and time pressure for Phoebe and the remaining two supervisors.
The bank hired Jason as a trainee for the supervisor position. Two days into his new job,
he was asked to take up all the responsibilities of a regional supervisor. Jason was given
very few instructions or guidelines about how things are supposed to be done. He was
expected to learn on the job.
Elis, unable to meet both types of expectations associated with her role, is facing _____.
58.
Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240
branches in eight states. Elis works as a teller. Phoebe works as one of five regional
supervisors, each of whom is expected to supervise a team of tellers. Elis recently received
instructions from her supervisor that all tellers will be evaluated on the number of people
they assist at their window per day. Serving more customers means higher performance
effectiveness. However, Elis is also expected to follow the bank’s number-one goal of
customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the
regional supervisors left the bank for other opportunities resulting in significant increase in
the work responsibility and time pressure for Phoebe and the remaining two supervisors.
The bank hired Jason as a trainee for the supervisor position. Two days into his new job,
he was asked to take up all the responsibilities of a regional supervisor. Jason was given
very few instructions or guidelines about how things are supposed to be done. He was
expected to learn on the job.
Jason is encountering stress resulting from _____.
59.
Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240
branches in eight states. Elis works as a teller. Phoebe works as one of five regional
supervisors, each of whom is expected to supervise a team of tellers. Elis recently received
instructions from her supervisor that all tellers will be evaluated on the number of people
they assist at their window per day. Serving more customers means higher performance
effectiveness. However, Elis is also expected to follow the bank’s number-one goal of
customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the
regional supervisors left the bank for other opportunities resulting in significant increase in
the work responsibility and time pressure for Phoebe and the remaining two supervisors.
The bank hired Jason as a trainee for the supervisor position. Two days into his new job,
he was asked to take up all the responsibilities of a regional supervisor. Jason was given
very few instructions or guidelines about how things are supposed to be done. He was
expected to learn on the job.
Phoebe’s stress is related to a _____.
60.
Which of these is
not
a work hindrance stressor?
61.
_____ refer(s) to the lack of information regarding what needs to be done in a role, as well
as unpredictability regarding the consequences of performance in that role.
62.
Which of the following reflect(s) the relatively minor routine demands that get in the way
of accomplishing the things that we really want to accomplish?
63.
Which of the following is a work challenge stressor?
64.
Which of the following refers to the degree to which the requirements of the work—in
terms of knowledge, skills, and abilities—tax or exceed the capabilities of the person who
is responsible for performing the work?
65.
_____ refer(s) to the nature of the obligations that a person has toward others.
66.
Beth is a senior accountant at The American Bank. Her job profile includes preparing
monthly financial statements, getting high-net-worth individuals to invest in the bank, and
dealing with people who want loans above $30,000. Her work involves a lot of paperwork
as well as traveling to meet clients. The end of each month is especially busy because
Beth has to check the audit reports as well. Unable to handle the pressure, Beth spoke to
her boss and asked to be given an assistant. This is an example of:
67.
Work-family conflict is a type of _____ stressor.
68.
According to research which of the following is considered the most stressful life event?
69.
Which of the following is a nonwork hindrance stressor?
70.
Which of these is a nonwork challenge stressor?
71.
Family time demands are what type of stressor?
72.
Activities including participation in formal education programs, music lessons, sports–
related training, hobby-related self-education, and volunteer work are examples of:
73.
_____ refer(s) to the behaviors and thoughts that people use to manage both the stressful
demands that they face and the emotions associated with those stressful demands.
74.
Ariel is the assistant editor at the local newspaper, the
Morning
Mail
. With recent
increased readership, the editorial committee had decided to move up the deadline for
article submissions to eight hours. This move was not welcomed by the junior writers and
editors. Ariel, though unhappy with the decision, faced the problem head on and chose to
cope by working faster and harder. This is an example of:
75.
Coping strategies can be viewed as either _______ or _______ focused.
76.
Which of these is an example of problem-focused coping?
77.
Kristen attempts to address time pressure by working harder and seeking assistance in
devising a strategy for accomplishing the work more efficiently. In the example, Kristen
uses:
78.
Self-motivation and changing priorities are examples of: