Ben, Tom, Ron, and Harry are managers working at Eva Pure, a bottled water
manufacturing company. They each supervise groups of employees who are very different
from each other. From a readiness point of view, it can be said that Ben’s group is able but
unwilling, Tom’s unit is both able and willing, Ron’s is neither able nor willing, and Harry’s
is not able but highly willing to take on the responsibilities.
Ron’s optimal behavior to deal with his group’s readiness should be characterized by _____
initiating structure and _____ consideration.