40.
A team of highly skilled and qualified members of an organization failed to perform the
team objective assigned to them. When the reason for this lack of performance was
investigated, it was clear that, although the team members worked hard, they had to wait
for their teammates to complete a particular task before they could start their own. Which
of the following explains the reason for process loss in this case?
41.
Mark, David, Tia, and Ashley are team members in a computer programming class. They
have been assigned the task of creating a computerized payroll system involving multiple
programs. Mark and Tia worked very hard and created programs that worked well. David
and Ashley, however, did not work as hard as they could and created programs with
numerous errors. This resulted in a payroll system that could not be implemented. The
team’s poor performance that was a result of David and Ashley not doing their best can be
termed as:
42.
When members of a team exert less effort when working on team tasks than they would if
they worked alone on those same tasks, the phenomenon is called:
43.
A psychology class has been assigned an individual case study project as well as a group
project. The members of the group will receive the same grade for the group project but
will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are
members of one such group. Drew and Donna worked very hard on the group project. Ben
and Julia, however, did not contribute much to the group project because they felt that
Drew and Donna would manage to get good grades for it. Instead, they focused their
efforts on their individual projects.
Ben and Julia’s behavior is an example of:
44.
When teams engage in _____, their activities are focused on generating novel and useful
ideas and solutions.
45.
_____ involves a face–to-face meeting of team members in which each offers as many
ideas as possible about some focal problem or issue.
46.
Five students from the KLM School have been selected to form the team that would
represent the school in the National Science contest. They must come up with a creative
project. These students’ first meeting was face–to-face and involved each of them
suggesting as many ideas as they could think of without analyzing or critiquing them at
that time. The activity that the students engaged in is referred to as ______.
47.
Brainstorming results in production blocking because:
48.
Britney, a manager in an advertising firm, was assigned a team and asked to come up with
ideas for an advertising campaign. Britney briefed her team and outlined the purpose of
the meeting clearly, after which she asked the members to individually generate ideas and
bring their list to the next meeting. In the second meeting, the ideas were compiled,
doubts clarified, and ideas built-on, after which the members were then asked to
individually rank the ideas and submit the list to Britney, who tabulated the scores and
created a list of the five highest rated ideas. Britney adopted _____ to generate the ideas.
49.
Nominal group technique decreases social loafing and production blocking—problems with
brainstorming—by:
50.
_____ reflects whether members possess adequate information about their own task
responsibilities.
51.
Which three specific factors have been found to account for a team’s ability to make
effective decisions?
52.
Which of the following refers to the degree to which members of the team make useful
recommendations to the leader?
53.
The marketing team of A.T. International was asked to develop the marketing strategy for
the European market. Members of the team were provided with all the information
required to make good recommendations to the leader but failed to deliver due to their
lack of insight and poor judgment. This indicates that the marketing team had low:
54.
_____ reflects the degree to which the leader effectively weighs the recommendations of
the members.
55.
Rebecca and her students from the drama class have been asked to conduct a play to
raise funds for the school library. To make the play a success, Rebecca consults and
enlists the help of the headmaster and senior teachers, while her students meet a few
theater artists. They also consult a costume designer and a dance choreographer who
have agreed to help the team with the play. Such activities involving individuals and
groups who are not part of the team are termed as:
56.
Which of the following activities are boundary-spanning activities?
57.
_____ activities refer to communications that are intended to protect the team, persuade
others to support the team, or obtain important resources for the team.
58.
While performing the boundary-spanning process, members who engage in ambassador
activities typically communicate with:
59.
Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop
for the employees. Matt is meeting the vice president of finance to get support for an
increase in the budget to accommodate a session by a well-known motivational speaker.
Matt, in this case, is performing a(n) _____ activity of the boundary-spanning process.
60.
Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist
at the spa, to explore the possibility of incorporating certain treatments as part of the
spa’s package schemes. Leslie is engaging in a(n) _____ activity of the boundary-spanning
process.
61.
_____ activities refer to things team members do to obtain information about technology,
competitors, or the broader marketplace.
62.
Noah, a services manager at the Feel Well Health Clinic, consulted an alternative medicine
specialist to see if it is feasible to incorporate certain treatments as part of the clinic’s
services. Noah is performing a(n) _____ activity of the boundary spanning process.
63.
_____ involve communications that are intended to smooth the performance of work with
people or groups in other functional areas.
64.
In a boundary-spanning process, the marketing team member who meets with an engineer
to seek information about new materials is engaging in _____.