Chapter 2 2 The Explicit Obligations That Employee Must

44.

When an athletic director at State University evaluates how much time a coach spends

with the team, the coach’s ethical impact on team member behaviors, and the clarity of

the coach’s explanations of new plays, the manager is assessing the coach’s ______.

45.

Dr. Hogan, Dean of the College of Business, evaluates the performance of Dr. Maskulka, a

faculty member in the college, by looking at student and peer evaluations of Dr.

Maskulka’s teaching, the number and quality of her research publications, and her service

to the university, all of which are described in the job description of a faculty member’s

responsibilities. She also pays attention to Dr. Maskulka’s willingness to take on extra

tasks that are not required, such as recruiting new faculty members and contacting local

businesses to involve them with student project teams for her marketing class. She is

assessing the faculty member’s:

46.

The explicit obligations that an employee must fulfill to receive compensation and

continued employment are referred to as _____.

47.

Charles finds an advertisement for an accountant’s position at a local office. The

advertisement mentions preparing, examining, and analyzing accounting records for

accuracy and completeness as job responsibilities of the position. This job description

refers to:

48.

_____ involves well-known responses to normal job demands that occur in a predictable

way.

49.

Paul, a ticket collector, performs his duty robotically every day. This refers to _____.

50.

Sandy works in a factory where employees are expected to complete 14 widgets each

hour. The managers are very strict and frequently check to make sure employees are

actually completing at least this base number of widgets each hour. The employees are

being assessed on their ______.

51.

_____ involves employee responses to job demands that are novel, unusual, or

unpredictable.

52.

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school

is an example of _____.

53.

Adaptability involves all of the following

except

:

54.

Which of the following behaviors involved in adaptability deals with anticipating change in

the work demands and searching for and participating in assignments or training to

prepare for these changes?

55.

Riya has become famous creating new styles in women’s formal wear. Her assistants copy

the patterns she creates, cut pieces of cloth, and sew them into garments. The work done

by Riya is a type of _____ whereas the work done by her assistants is a type of _____.

56.

Managers know what behaviors to emphasize in training programs and to assess when

doing performance evaluations by referring to a(n) ______.

57.

Which of the following statements concerning job analysis is incorrect?

58.

The electronic database used to identify the set of behaviors needed to define task

performance is known as the:

59.

Which of the following statements about the O*NET is false?

60.

_____ is defined as voluntary employee activities that may or may not be rewarded but that

contribute to the organization by improving the overall quality of the setting in which work

takes place.

61.

Citizenship behaviors can be divided into the two main categories of:

62.

Which of the following behaviors benefits coworkers and colleagues and involves

assisting, supporting, and developing other organizational members in a way that goes

beyond normal job expectations?

63.

Interpersonal citizenship behaviors consist of all the following

except

:

64.

Interpersonal citizenship behavior includes:

65.

Don always maintains a good attitude with coworkers even when the department goes

through tough times. Don’s behavior is an example of:

66.

Which of the following is false about interpersonal citizenship behavior?

67.

Which of the following is an organizational citizenship behavior?

68.

Some people react to bad rules or policies by constructively trying to change them, instead

of passively complaining about them. This positive characteristic refers to:

69.

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy

White. All three hygienists perform almost the same tasks every day. On average, they see

12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing,

and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She

has to respond to all types of dental emergencies, including situations involving surgery.

All three hygienists always try to help each other out, have a very good attitude toward

each other, and keep each other informed about matters that are relevant to them and to

Dr. Doris. Natalie specifically takes on the role of attending all community–related

voluntary meetings and functions where Healthy White may have a stake or is asked to be

present. She makes sure that she is up to date with all dental regulations and business–

related news that may have an impact on Healthy White. Rose and Charles, on the other

hand, can be described as the unofficial publicists of Healthy White. They always

represent the clinic in a very positive way away from work. Dr. Doris couldn’t be happier to

have such wonderful people working with her.

Natalie, Rose, and Charles contribute most directly to the business goals of the Healthy

White clinic through their:

70.