72.
Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy
White. All three hygienists perform almost the same tasks every day. On average, they see
12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing,
and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She
has to respond to all types of dental emergencies, including situations involving surgery.
All three hygienists always try to help each other out, have a very good attitude toward
each other, and keep each other informed about matters that are relevant to them and to
Dr. Doris. Natalie specifically takes on the role of attending all community-related
voluntary meetings and functions where Healthy White may have a stake or is asked to be
present. She makes sure that she is up to date with all dental regulations and business–
related news that may have an impact on Healthy White. Rose and Charles, on the other
hand, can be described as the unofficial publicists of Healthy White. They always
represent the clinic in a very positive way away from work. Dr. Doris couldn’t be happier to
have such wonderful people working with her.
Natalie’s acts of attending events on behalf of Healthy White and keeping abreast of
dental regulations and business related news during her personal time refer to:
73.
Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy
White. All three hygienists perform almost the same tasks every day. On average, they see
12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing,
and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She
has to respond to all types of dental emergencies, including situations involving surgery.
All three hygienists always try to help each other out, have a very good attitude toward
each other, and keep each other informed about matters that are relevant to them and to
Dr. Doris. Natalie specifically takes on the role of attending all community-related
voluntary meetings and functions where Healthy White may have a stake or is asked to be
present. She makes sure that she is up to date with all dental regulations and business–
related news that may have an impact on Healthy White. Rose and Charles, on the other
hand, can be described as the unofficial publicists of Healthy White. They always
represent the clinic in a very positive way away from work. Dr. Doris couldn’t be happier to
have such wonderful people working with her.
Which of the following citizenship behaviors does Charles exhibit?
74.
Delux Services was celebrating the 20th anniversary of its operations in more than 17
countries. Linda, a junior assistant in the Human Resources department, was not
interested in attending this celebratory event. The senior HR managers overheard Linda
asking her friends the reason for this party. Back at the office, after a review, it was found
that Linda never attended any of the meetings with the local business heads. Her lack of
interest and knowledge about the company would make her someone who displays _____.
75.
James is a junior level manager with the Palm Green Hotels. He is also a freelance
journalist for a local travel magazine. James keeps himself updated with news about his
company and always features the hotel in his weekly columns. He promotes his hotel to
such an extent that the number of visitors to the hotel has considerably increased. Which
of the following characteristics does James portray?
76.
Employee behaviors that intentionally hinder organizational goal accomplishment are
referred to as:
77.
Which of the following is a type of serious interpersonal counterproductive behavior?
78.
Which of the following is a minor organizational counterproductive behavior?
79.
Which of the following is a serious organizational counterproductive behavior?
80.
Which of the following behaviors is a type of minor interpersonal counterproductive
behavior?
81.
Terry works doing oil changes and is sick and tired of rude customers. Terry decides to
purposely use the wrong type of oil for the next rude customer knowing that it will harm
the customer’s engine in the long run but won’t be traceable or noticed immediately. If
Terry does this, his behavior would be a form of ______.
82.
Behaviors that intentionally harm the organization’s assets and possessions are referred
to as:
83.
All of the following are forms of counterproductive behaviors
except
:
84.
Which of the following behaviors is a type of production deviance?
85.
Property deviance includes _____.
86.
Behaviors that intentionally disadvantage other individuals rather than the larger
organization are referred to as _____.
87.
Which of the following behaviors are forms of production deviance?
88.
Behaviors that focus specifically on reducing the efficiency of work output are known as
_____.
89.
_____ is the most common form of production deviance.
90.
_____ represents communication that is rude, impolite, discourteous, and lacking in good
manners.
91.
Behavior that involves hostile verbal and physical actions directed toward other employees
is referred to as _____.
92.
Which of the following occurs when employees are subjected to unwanted physical
contact or verbal remarks from a colleague?
93.
Which of the following occurs when an employee is assaulted or endangered such that
physical and psychological injuries may occur?
94.
Which of the following is false about counterproductive behaviors?
95.
There is _____ correlation between task performance and counterproductive behavior.
96.
Historically, research on OB has focused on the _____ aspects of job performance.
97.
Which of the following statements about knowledge work is false?
98.
Which of the following is one of the jobs that represent the bulk of the service job growth
in the United States?