135.
Leaders who thoroughly understand the conflict resolution style of collaboration are likely
to thrive in:
136.
The first step of the negotiation process is:
137.
BATNA is part of the ______ step of negotiation.
138.
Two parties are more likely to take on a more integrative approach to negotiations when:
139.
BATNA describes ______.
140.
Power and influence have a _____ effect on job performance and organizational
commitment.
141.
The process by which two parties resolve conflict through use of a specially trained third–
party is called:
142.
_______ occurs when a third party determines a binding settlement to a dispute.
143.
Andy, Ben, and Carl are employees at Palliative Care Home (PCH). They report to Lisa,
who is the department manager. Lisa has a tremendous amount of freedom to make
decisions on how she manages her employees. She recently gave Andy the preferred shift
for his outstanding service to the patients at PCH, along with an employee-of-the-month
award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who
is liked by all the patients at PCH. He admires Carl and has learned several things about
the job by just observing him. Ben, feeling left out, has started to enlist other employees in
the department to help influence Lisa for next month’s award.
Given her position as the department manager, Lisa has _____ power.
144.
Ben, Andy, and Carl are employees at Palliative Care Home (PCH). They report to Lisa,
who is the department manager. Lisa has a tremendous amount of freedom to make
decisions on how she manages her employees. She recently gave Andy the preferred shift
for his outstanding service to the patients at PCH, along with an employee–of-the-month
award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who
is liked by all the patients at PCH. He admires Carl and has learned several things about
the job by just observing him. Ben, feeling left out, has started to enlist other employees in
the department to help influence Lisa for next month’s award.
Carl commands _____ power.
145.
Carl, Ben, and Andy are employees at Palliative Care Home (PCH). They report to Lisa,
who is the department manager. Lisa has a tremendous amount of freedom to make
decisions on how she manages her employees. She recently gave Andy the preferred shift
for his outstanding service to the patients at PCH, along with an employee–of-the-month
award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who
is liked by all the patients at PCH. He admires Carl and has learned several things about
the job by just observing him. Ben, feeling left out, has started to enlist other employees in
the department to help influence Lisa for next month’s award.
When Lisa gives Andy his preferred shift, she is exhibiting _____ power.
146.
Carl, Andy, and Ben are employees at Palliative Care Home (PCH). They report to Lisa,
who is the department manager. Lisa has a tremendous amount of freedom to make
decisions on how she manages her employees. She recently gave Andy the preferred shift
for his outstanding service to the patients at PCH, along with an employee–of-the-month
award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who
is liked by all the patients at PCH. He admires Carl and has learned several things about
the job by just observing him. Ben, feeling left out, has started to enlist other employees in
the department to help influence Lisa for next month’s award.
Lisa’s freedom to make her own decisions is indicative of the _____ contingency factor of
power.
147.
Andy, Carl, and Ben are employees at Palliative Care Home (PCH). They report to Lisa,
who is the department manager. Lisa has a tremendous amount of freedom to make
decisions on how she manages her employees. She recently gave Andy the preferred shift
for his outstanding service to the patients at PCH, along with an employee–of-the-month
award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who
is liked by all the patients at PCH. He admires Carl and has learned several things about
the job by just observing him. Ben, feeling left out, has started to enlist other employees in
the department to help influence Lisa for next month’s award.
Ben is attempting to use the _____ influence tactic on Lisa to win the employee–of-the-
month award for the next month.
148.
Samuel, Linda, Shirley, and Matt are part of the project team at Ltronix International, a
company producing home appliances. They were assigned the task of selecting two out of
five new products to be introduced in the next quarter. The team was in conflict over the
choice of products to be introduced. Samuel, who is uncomfortable with confrontations,
chose to remain neutral by staying away from the arguments. Linda and Shirley had a few
arguments, which were finally resolved when Linda gave in to Shirley’s demands. Shirley,
who is the most experienced among the four, continued to insist on her choice. Matt was
equally adamant about his choice. Finally, to resolve the situation, Shirley agreed to one of
Matt’s choices of products in exchange for his agreeing to one of her choices.
Which influence tactic should Shirley, who is the most experienced in the team, have used
to convince the others of her choice?
149.
Linda, Samuel, Shirley, and Matt are part of the project team at Ltronix International, a
company producing home appliances. They were assigned the task of selecting two out of
five new products to be introduced in the next quarter. The team was in conflict over the
choice of products to be introduced. Samuel, who is uncomfortable with confrontations,
chose to remain neutral by staying away from the arguments. Linda and Shirley had a few
arguments, which were finally resolved when Linda gave in to Shirley’s demands. Shirley,
who is the most experienced among the four, continued to insist on her choice. Matt was
equally adamant about his choice. Finally, to resolve the situation, Shirley agreed to one of
Matt’s choices of products in exchange for his agreeing to one of her choices.
Linda used the _____ style to resolve her conflict with Shirley.