150.
Shirley, Linda, Samuel, and Matt are part of the project team at Ltronix International, a
company producing home appliances. They were assigned the task of selecting two out of
five new products to be introduced in the next quarter. The team was in conflict over the
choice of products to be introduced. Samuel, who is uncomfortable with confrontations,
chose to remain neutral by staying away from the arguments. Linda and Shirley had a few
arguments, which were finally resolved when Linda gave in to Shirley’s demands. Shirley,
who is the most experienced among the four, continued to insist on her choice. Matt was
equally adamant about his choice. Finally, to resolve the situation, Shirley agreed to one of
Matt’s choices of products in exchange for his agreeing to one of her choices.
Samuel, who chose to remain neutral, adopted which style of conflict resolution?
13–93
151.
Shirley, Samuel, Linda, and Matt are part of the project team at Ltronix International, a
company producing home appliances. They were assigned the task of selecting two out of
five new products to be introduced in the next quarter. The team was at conflict over the
choice of products to be introduced. Samuel, who is uncomfortable with confrontations,
chose to remain neutral by staying away from the arguments. Linda and Shirley had a few
arguments, which were finally resolved when Linda gave in to Shirley’s demands. Shirley
who is the most experienced among the four continued, to insist on her choice. Matt was
equally adamant about his choice. Finally, to resolve the situation, Shirley agreed to one of
Matt’s choices of products in exchange for his agreeing to one of her choices.
Which style did Shirley use to resolve her conflict with Matt?
Essay Questions
152.
Define
power
. Identify the types of organizational power and personal power, and describe
their relationship to organizational commitment and job performance.
153.
Describe the guidelines for using different types of power.
154.
Name the four contingencies of power, and explain how they affect a leader’s ability to
influence others.
155.
Differentiate between inspirational appeal and personal appeal.
156.
Distinguish between internalization and compliance.
13–98
157.
What is political skill? Explain the different aspects of political skill.
158.
Distinguish between the accommodating and compromising styles of conflict resolution.
13-100
159.
Distinguish between distributive bargaining and integrative bargaining.
160.
Describe the various stages in the negotiation process.
161.
Differentiate between mediation and arbitration.