98.
Some highly motivated individuals come to work even though they are suffering from the
physiological, psychological, or behavioral strain caused by stress. This phenomenon,
known as _____, can result in reductions in productivity even greater than those resulting
from employees who are avoid work due to the effects of stress.
99.
People who experience higher levels of challenge stressors tend to have higher levels of:
100.
Two people sharing the responsibilities of a single job, as if the two people were a single
performing unit, is known as:
101.
Organizations can provide _____ aimed at increasing job-related competencies and skills
that help employees to cope with stressful demands.
102.
All of these are examples of supportive practices used by organizations that help
employees manage and balance the demands that exist for them in their jobs
except
:
103.
As an alternative to managing stressors, many organizations teach employees to use _____
to counteract the effects of stressors by engaging in activities that slow the heart rate,
breathing rate, and blood pressure.
104.
Which of these techniques attempt(s) to help people appraise and cope with stressors in a
more rational manner?
5-59
105.
Veronica is feeling stressed and has asked her manager if there are any supportive
practices available to help her. Her manager suggests that since Veronica is interested in
environmental issues, she should take advantage of a program that would enable her to
take six months away from the company to work on the local “reclaim the bay” initiative.
Veronica’s manager is offering her _____.
Essay Questions
106.
Define the terms
stress
,
stressor
, and
strains
.
107.
Explain the transactional theory of stress.
108.
Explain the difference between hindrance stressors and challenge stressors. What are the
four types of stressors? Provide an example of a stressor for each type.
109.
Christopher works as a financial analyst in an investment firm. Because several of his
colleagues resigned from the firm, he had to take over extra responsibilities. His manager
notices that Christopher has started smoking heavily and often gets irritable with his
coworkers. What kind of strain is Christopher experiencing? If you were his manager, what
kind of coping mechanism would you prefer that he use to cope with the stress?
110.
Tina is a highly ambitious graphic designer. She has a constant sense of urgency, and
tends to be impatient with persons who do not live up to her sense of perfection. Her
general activity level is very high, and she sets high standards for herself work-wise. She
puts much more effort into her work than other people do. What type of behavior pattern
does she have? How would this influence her work? Are there any risks associated with
her behavior pattern?
111.
Do people cope with stressors differently? Explain the four broad categories of coping.
112.
FinSmart, a finance firm, plans to hire a psychological counselor to help employees cope
with stress. The firm also holds relaxation trainings, and plans to build a recreation room
where employees can relax. The finance manager of the firm feels that these are
unnecessary costs. How would you counter his argument?
113.
What is a stress audit? Explain how to reduce stressors and strains.
114.
The organization must help its employees cope with stress. List the various resources an
organization can provide to help employees cope with stressors.
115.
Describe the practices that organizations use to reduce employee strains.