Tom is the project manager of the Organizational Development team at Extreme Rugs.
Tom’s team has been assigned the task of studying and evaluating Extreme Rugs’
organizational structure. Tom divided the tasks among the team members to collect
preliminary information on different elements of Extreme Rugs’ structure. Jeremy was
asked to collect information on the degree to which tasks are divided into separate jobs.
Joy was asked to collect information on formal authority relationships. Alice started
looking into how many employees each manager has responsibility for, and Kathy was
asked to collect evidence on the degree to which rules and procedures are used to
standardize behaviors at Extreme Rugs. Tom himself decided to collect information and
evidence on where exactly decisions are formally made at Extreme Rugs. The team
decided to meet with information in two weeks.
Jeremy was given the job of collecting information on which of the following elements of
the organizational structure?