45.
A desire to remain a member of an organization due to a feeling of obligation is called
_____ commitment.
46.
Maude has been working as the creative head at Juno Designs for the past 10 years. Her
growth at Juno has made her one of the finest designers in the field. Of late, Maude has
been receiving several inquiries from headhunters about possible positions at other
companies. Maude feels that she should stay with Juno Designs because her retirement
benefits increase during her later years of service as opposed to her initial years of
service. This is an example of _____ commitment.
47.
Which of the following terms refers to the various people, places, and things that can
inspire a desire to remain a member of an organization?
48.
The term “focus of commitment” can refer to each of the following
except
:
49.
Employees who feel a sense of _____ commitment tend to engage in more interpersonal
and organizational citizenship behaviors, such as helping, sportsmanship, and boosterism.
50.
The _____ model suggests that employees with fewer bonds will be most likely to quit the
organization.
51.
The _____ model suggests that employees who have direct linkages with “leavers” will
themselves become more likely to leave.
52.
Maria is rather quiet at her workplace. Her only friend at work, Nancy, quit the company a
month ago. The _____ model suggests that Maria is more likely to quit her job because
Nancy is no longer working in the same organization.
53.
Which of the following terms refers to the work and nonwork forces that bind us to our
current employer?
54.
Which of the following is one of the three types of organizational commitment that focuses
on personal and family issues more than the other two commitment types?
55.
Miranda works for the United Bank at Madison. She feels overworked and dislikes her job,
but she cannot quit because she needs the job to repay her education loans. What type of
commitment does Miranda have?
56.
The factors that increase normative commitment include:
57.
_____ commitment exists when there is a sense that staying at a firm is the “right” or
“moral” thing to do.
58.
Normative commitment from employees can result from all of these
except:
59.
Nelson Roe works as an assistant coach for the Washington Hoops in the U.S. Basketball
Association. Recently, he was offered the head coaching duties with the Portland River
Otters. Though their terms and remuneration were very attractive and it would have been
a huge career move for Nelson, he declined the offer. He felt it was with Washington
Hoops that he had learned and developed as a coach and that staying with the Hoops was
the right thing to do and was his obligation. This is an example of _____ commitment.
60.
Jess, Frank, and Ted are coworkers at Crossroad Inc., all having worked at CI for five years
now. The three were discussing their careers one day during lunch break when they heard
that their coworker Mary just quit and went to work for a competitor. Frank remarks that it
is not worthwhile for him to leave like Mary because he has put in the time and hard work
for a promotion. If he left for another company, he would not likely get this opportunity
again soon. Ted replies to Frank that for him, it’s the company’s relaxed atmosphere and
his best friends at CI that keeps him working there. When they asked Jess about how he
felt, Jess indicated that Mary had no bonds to CI. She was relatively new and had not
invested any time at CI. “For me,” Jess says, “CI gave me an opportunity and invested so
much in mentoring me, preparing me for the position, and showing me the ropes to
success. There is no way that I can desert them by leaving for another company.”
Of the three employees, Ted is exhibiting:
61.
Jess, Frank, and Ted are coworkers at Crossroad Inc., all having worked at CI for five years
now. The three were discussing their careers one day during lunch break when they heard
that their coworker Mary just quit and went to work for a competitor. Frank remarks that it
is not worthwhile for him to leave like Mary because he has put in the time and hard work
for a promotion. If he left for another company, he would not likely get this opportunity
again soon. Ted replies to Frank that for him, it’s the company’s relaxed atmosphere and
his best friends at CI that keeps him working there. When they asked Jess about how he
felt, Jess indicated that Mary had no bonds to CI. She was relatively new and had not
invested any time at CI. “For me,” Jess says, “CI gave me an opportunity and invested so
much in mentoring me, preparing me for the position, and showing me the ropes to
success. There is no way that I can desert them by leaving for another company.”
Of the three employees, Frank is exhibiting:
62.
Jess, Frank, and Ted are coworkers at Crossroad Inc., all having worked at CI for five years
now. The three were discussing their careers one day during lunch break when they heard
that their coworker Mary just quit and went to work for a competitor. Frank remarks that it
is not worthwhile for him to leave like Mary because he has put in the time and hard work
for a promotion. If he left for another company, he would not likely get this opportunity
again soon. Ted replies to Frank that for him, it’s the company’s relaxed atmosphere and
his best friends at CI that keeps him working there. When they asked Jess about how he
felt, Jess indicated that Mary had no bonds to CI. She was relatively new and had not
invested any time at CI. “For me,” Jess says, “CI gave me an opportunity and invested so
much in mentoring me, preparing me for the position, and showing me the ropes to
success. There is no way that I can desert them by leaving for another company.”
Of the three employees, Jess is exhibiting:
63.
An active, destructive response by which an individual either ends or restricts
organizational membership is referred to as _____.
64.
An active, constructive response to a negative situation in which individuals attempt to
improve the situation, is referred to as _____.
65.
A passive, constructive response to negative events that maintains public support for the
situation while the individual privately hopes for improvement is referred to as _____.
66.
Which of the following terms refers to a passive, destructive response in which interest
and effort in the job declines?
67.
Organizational commitment should decrease the likelihood that an individual will respond
to a negative work event with _____ or _____.
68.
Organizational commitment increases the likelihood that an individual will respond to a
negative work event with _____ or _____.
69.
“Stars” are one of the four types of employees based on the degree of organizational
commitment and task performance. “Stars” are likely respond to negative events with
_____ because they have the desire to improve the status quo and the credibility needed to
inspire change.
70.
“Citizens” are one of the four types of employees based on the degree of organizational
commitment and task performance. “Citizens” are likely to respond to negative events with
_____ because they may not have the credibility needed to inspire change but possess the
desire to remain a member of the organization.
71.
Which of the following types of employees possesses high commitment and low task
performance but perform many of the voluntary “extra-role” activities that are needed to
make the organization function smoothly?
72.
Which of the following types of employees possesses high commitment and high
performance and are held up as role models for other employees?