96.
Albert is the manager of a large retail store, with the authority to hire employees. The
store does not have a specialized human resource executive, and Albert himself conducts
selection interviews. Albert has not received any training on selection and recruitment.
Albert selected an applicant only because he displayed personality traits similar to one of
his best performers. Identify the bias facing Albert in this case.
97.
About six months ago, Sally figured out that if she left her house in time to catch the early
bus, she would not have to encounter her ex-husband on the way to work. As a result,
Sally has been coming to work early. Her colleagues are under the impression that Sally is
a hard-charging, ambitious person. Sally’s colleagues are subject to:
98.
When an employee comes late to the office, an internal attribution will occur if there is low
______, low _____, and high _____.
99.
When a worker comes late to the work site, an external attribution will occur if there is
high ______, high ______, and low ______.
100.
_____ refers to the decision to continue to follow a failing course of action.
101.
Ken pushed very hard to go with the bubble project rather than the wave project. There
have been several cost overruns, the project is two weeks beyond its projected finish date,
and the technology just isn’t working out as planned. Ken increases the funding for the
third time and hires three new designers to help revamp the look of the product. Ken is
engaging in ______.
102.
Learning has _____ effect on performance and _____ effect on commitment.
103.
_____ are groups of employees who work together and learn from one another by
collaborating over an extended period of time.
104.
Which of these occurs when the knowledge, skills, and behaviors used on the job are
maintained by the learner once training ends and generalized to the workplace once the
learner returns to the job?
8-60
105.
Transfer of training can be fostered if organizations create a(n) _____, an environment that
can support the use of new skills.
Essay Questions
106.
Organizations impart certain types of knowledge to employees through formal training,
whereas some forms of information cannot be communicated through such training.
Identify and compare the two types of knowledge these represent.
107.
What are the four contingencies of reinforcement? Explain each and provide an example.
108.
A student does his homework and assignments just to avoid being yelled at by the
professor. Identify and explain the form of reinforcement used in this situation.
109.
Compare and contrast the five schedules of reinforcement. Provide an example of each.
110.
Define
social
learning
theory
. Explain the four steps of the modeling process.
111.
Identify and explain the two methods that employees can use to make decisions.
112.
Compare and contrast rational decision making and bounded rationality.
113.
Define the term
heuristic
. Name and explain at least two of the most common heuristics.
114.
Sara walked in late for a meeting with the managers. How would the managers consider
this one incident in relation to Sara’s promotion? What are the factors the managers would
consider?
115.
Discuss the steps an organization can take to foster learning. Provide an example of each.