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978-0132968508 Chapter 1 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 1 What is Organizational Behavior? 1) Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global Answer: C Explanation: C) […]
978-0132968508 Chapter 1 Part 2
44) The common characteristic of service jobs is that they require ________. A) substantial interaction with an organization’s customers B) low pay C) a focus on productivity D) little job knowledge E) little technical competence Answer: A Explanation: A) The […]
978-0132968508 Chapter 1 Part 3
75) As the world has become more global, managers have to become capable of working with people from different cultures. Answer: TRUE Explanation: To work effectively with people from different cultures, you need to understand how their culture, geography, and […]
978-0132968508 Chapter 10 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 10 Understanding Work Teams 1) Which of the following helps explain the current popularity of teams? Teams ________. A) are easier to manage B) better utilize employee talents C) are less expensive D) […]
978-0132968508 Chapter 10 Part 2
51) Teams fit well in countries that score ________. A) high on power distance B) high on collectivism C) low on uncertainty avoidance D) high on long-term orientation E) low on restraint Answer: B Explanation: B) Teams fit well in […]
978-0132968508 Chapter 10 Part 3
77) Virtual teams tend to be less task oriented than face-to-face teams. Answer: FALSE Explanation: Virtual teams tend to be more task oriented than face-to-face teams. Diff: 2 Objective: Virtual Teams Quest. Category: Concept/Definitional LO: 2 78) Virtual teams report […]
978-0132968508 Chapter 11 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 11 Communication 1) Before communication can take place it needs a ________. A) purpose B) channel C) receiver D) filter E) decoder Answer: A Explanation: A) Before communication can take place it needs […]
978-0132968508 Chapter 11 Part 2
45) Which of the following is not a recommendation to effectively manage e-mail? A) Don’t check e-mail in the morning. B) Check e-mail throughout the day. C) Stop sending lots of e-mails. D) Unsubscribe to e-mail newsletters you don’t need. […]
978-0132968508 Chapter 11 Part 3
34 Copyright © 2014 Pearson Education, Inc. Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. […]
978-0132968508 Chapter 12 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 12 Leadership 1) Leadership is best defined as ________. A) the ability to influence a group toward the achievement of a vision or set of goals B) the process of drawing up formal […]
978-0132968508 Chapter 12 Part 2
41) According to evidence, what is the first step a charismatic leader takes to influence followers? A) developing a formal vision statement B) engaging in emotion-inducing and often unconventional behavior C) setting an example for followers through actions and words […]
978-0132968508 Chapter 12 Part 3
70) The Fiedler contingency model proposes that effective group performance depends upon the proper match between a leader’s style and the degree to which a situation gives control to the leader. Answer: TRUE Explanation: Fiedler’s contingency model proposes that effective […]
978-0132968508 Chapter 13 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 13 Power and Politics 1) Which one of the following is not implied in the definition of power? A) influence B) potential C) dependency D) actualization E) control Answer: D Explanation: D) Power […]
978-0132968508 Chapter 13 Part 2
54) A manager tells his boss, “You’re absolutely right on your reorganization plan for the western regional office. I couldn’t agree with you more.” In this example the manager is using the impression management (IM) technique of ________. A) favor […]
978-0132968508 Chapter 14 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 14 Conflict and Negotiation 1) ________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about. A) […]
978-0132968508 Chapter 14 Part 2
51) Which of the following statements is true regarding negotiation that takes place in a collectivist culture? A) Collectivists are less likely to seek to preserve relationships and promote the good of the group as a whole than individualists. B) […]
978-0132968508 Chapter 15 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 15 Foundations of Organizational Structure 1) Which of the following is not one of the six key elements of organizational structure? A) chain of command B) departmentalization C) work specialization D) span of […]
978-0132968508 Chapter 15 Part 2
49) Which of the following dimensions of an environment describes the degree to which the environment can support growth? A) capacity B) flexibility C) volatility D) sustainability E) complexity Answer: A Explanation: A) Any organization’s environment has three dimensions: capacity, […]
978-0132968508 Chapter 15 Part 3
78) The matrix structure reduces the possibility of power struggles. Answer: FALSE Explanation: The major disadvantages of the matrix lie in the confusion it creates, its propensity to foster power struggles, and the stress it places on individuals. It’s not […]
978-0132968508 Chapter 16 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 16 Organizational Culture 1) Alessio’s boss doesn’t care whether Alessio works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, […]
978-0132968508 Chapter 16 Part 2
50) Alcoa headquarters has few individual offices, even for senior executives. The space is essentially made up of cubicles, common areas, and meeting rooms. This informality conveys to employees that Alcoa values ________. A) autocracy B) competitiveness C) rigidity D) […]
978-0132968508 Chapter 16 Part 3
73) Aggressiveness is one of the seven primary characteristics that capture the essence of an organization’s culture. It indicates the degree to which employees are encouraged to be innovative and take risks. Answer: FALSE Explanation: Aggressiveness indicates the degree to […]
978-0132968508 Chapter 17 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 17 Organizational Change and Stress Management 1) Each of the following is most likely to result in the changing nature of the workforce except ________. A) immigration B) outsourcing C) multicultural environment D) […]
978-0132968508 Chapter 17 Part 2
46) Which of the following is not a reason why organic structures promote innovation? A) high formalization B) low vertical differentiation C) high flexibility D) low centralization E) cross-fertilization Answer: A Explanation: A) Organic structures positively influence innovation because they’re […]
978-0132968508 Chapter 17 Part 3
82) What are the various individual sources of resistance to change? Answer: The various individual sources of resistance to change are: a) Habit: To cope with life’s complexities, we rely on habits or programmed responses. But when confronted with change, […]
978-0132968508 Chapter 2 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 2 Diversity in Organizations 1) The two major forms of workforce diversity are ________ and ________. A) surface-level diversity; deep-level diversity B) surface-level diversity; lateral-level diversity C) organizational-level diversity; individual-level diversity D) lateral-level […]
978-0132968508 Chapter 2 Part 2
41) Which of the following is not a part of the seven most frequently cited dimensions comprising the intellectual abilities? A) verbal comprehension B) spatial visualization C) balance D) number aptitude E) perceptual speed Answer: C Explanation: C) The seven […]
978-0132968508 Chapter 2 Part 3
73) Differences in characteristics like education, financial status, ethnicity, regional background, and gender constitute surface-level diversity. Answer: FALSE Explanation: Education, financial status, ethnicity, regional background, and gender constitute surface-level diversity. More important characteristics like personality and values constitute deep-level diversity. […]
978-0132968508 Chapter 3 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 3 Attitudes and Job Satisfaction 1) Which of the following answer choices is the best definition of attitude? A) Attitudes indicate how one will react to a given event. B) Attitudes are the […]
978-0132968508 Chapter 3 Part 2
42) Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________. A) are less satisfied with their jobs B) see their work as less challenging C) see their work as less fulfilling D) […]
978-0132968508 Chapter 3 Part 3
66) Why should managers be interested in their employees’ attitudes? A) They result from behavior. B) They cause problems. C) They give warnings of potential problems. D) They are generally low. E) They result in cognitive dissonance. Answer: C Explanation: […]
978-0132968508 Chapter 4 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 4 Emotions and Moods 1) Which of the following is a generic term that covers a broad range of feelings that people experience? A) affect B) emotions C) moods D) emotional labor E) […]
978-0132968508 Chapter 4 Part 2
46) Which of the following statements is true regarding deep acting? A) Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules. B) A worker who smiles at a customer even when he doesn’t feel […]
978-0132968508 Chapter 4 Part 3
70) Moods are more action oriented in nature than emotions. Answer: FALSE Explanation: Emotions are more action oriented in nature than moods. Moods tend to be cognitive in nature. Diff: 2 Objective: Moods and Emotions Quest. Category: Concept/Definitional LO: 1 […]
978-0132968508 Chapter 5 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 5 Personality and Values 1) According to Gordon Allport, ________ is/are defined as “the dynamic organization within the individual of those psychophysical systems that determine his unique adjustments to his environment.” A) values […]
978-0132968508 Chapter 5 Part 2
49) Which of the following is a terminal value according to the Rokeach value survey? A) ambition B) personal discipline C) goal-orientation D) social recognition E) self-improvement Answer: D Explanation: D) Terminal values refer to desirable end-states. These are the […]
978-0132968508 Chapter 6 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 6 Perception and Individual Decision Making 1) ________ is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment. A) Cognitive dissonance B) Environmental […]
978-0132968508 Chapter 6 Part 2
You are part of a group, making a decision about whether it is appropriate to discontinue research on a new drug. This new drug would save lives, but it is uncertain whether you can develop it within a reasonable time […]
978-0132968508 Chapter 6 Part 3
70) People’s behavior is based on their perception of what reality is, not on reality itself. Answer: TRUE Explanation: People’s behavior is based on their perception of what reality is, not on reality itself. The world as it is perceived […]
978-0132968508 Chapter 7 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 7 Motivation Concepts 1) Motivation is one of the most frequently researched topics in OB. According to a study, by workers’ own reports, they waste roughly 2 hours per day, not counting lunch […]
978-0132968508 Chapter 7 Part 2
47) What would be the predicted result of overpaying a piece-rate worker, according to the equity theory? A) quality will improve B) quantity will increase C) quality will degrade D) quantity will decrease E) the employee will leave the job […]
978-0132968508 Chapter 7 Part 3
72) According to equity theory, the referent comparison used by you in this example is ________. A) self-inside B) self-outside C) other-inside D) other-outside E) inside-outside Answer: C Explanation: C) The comparison, in this example, is with another person inside […]
978-0132968508 Chapter 8 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 8 Motivation: From Concepts to Applications 1) With reference to the job characteristics model, which of the following defines skill variety? A) the degree to which a job requires completion of a whole […]
978-0132968508 Chapter 8 Part 2
48) In which of the following variable-pay programs is the pay level based on how many skills employees have or how many jobs they can do? A) bonuses B) piece-rate pay C) skill-based pay D) gainsharing E) merit-based pay Answer: […]
978-0132968508 Chapter 8 Part 3
75) Job sharing expands jobs by increasing the degree to which the worker controls the planning, execution, and evaluation of the work. Answer: FALSE Explanation: Job enrichment expands jobs by increasing the degree to which the worker controls the planning, […]
978-0132968508 Chapter 9 Part 1
Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 9 Foundations of Group Behavior 1) Which one of the following characteristics is not necessarily true about groups? A) Group members are interdependent. B) Groups have two or more members. C) Groups are […]
978-0132968508 Chapter 9 Part 2
48) The phenomenon of ________ describes situations in which group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views. A) social loafing B) groupshift C) groupthink D) group polarization E) satisficing Answer: C Explanation: C) […]
978-0132968508 Chapter 9 Part 3
75) Role expectations indicate our view of how we’re supposed to act in a given situation. Answer: FALSE Explanation: Role perception indicates our view of how we’re supposed to act in a given situation. Role expectations are the way others […]
Human Resources Chapter 1 Introduction Organizational Behavior Page Introduction Organizational Behavior Overview Ppt
Chapter 1 Introduction to Organizational Behavior Page Copyright ©2014 Pearson Education Inc. 1 Chapter 1 Introduction to Organizational Behavior Chapter Overview This chapter introduces the concept of organizational behavior. The focus of the text is that coupling individual understanding of […]
Human Resources Chapter 10 Understanding Work Teams Page Understanding Work Teams Overview Ppt
Chapter 10 Understanding Work Teams Page Copyright ©2014 Pearson Education Inc. 123 Chapter 10 Understanding Work Teams Chapter Overview Teams are increasingly becoming the primary means for organizing work in contemporary business firms. Understanding how and when to create these […]
Human Resources Chapter 11 Communication Communication Overview Ppt Order Successful Managers Must Able
Chapter 11 Communication 134 Chapter 11 Communication Chapter Overview In order to be successful, managers must be able to communicate effectively. This chapter describes the communication process and the various ways managers communicate to employees. Additionally, barriers to communication are […]
Human Resources Chapter 12 Leadership Page Had More Confidence Their Ability Creative Work And Higher
Chapter 12 Leadership Page 162 had more confidence in their ability to be creative at work and higher levels of creative performance. 3) A review of 117 studies testing transformational leadership found it was related to the motivation and satisfaction […]
Human Resources Chapter 12 Leadership Page Leadership Overview Leaders Can Make The Difference
Chapter 12 Leadership Page 151 Chapter 12 Leadership Chapter Overview Leaders can make the difference between success and failure. In this chapter, we’ll look at the basic approaches to determining what makes an effective leader and what differentiates leaders from […]
Human Resources Chapter 13 Power And Politics Page Formatted Centered Power And Politics
Chapter 13 Power and Politics Page Copyright ©2014 Pearson Education Inc. 173 Chapter 13 Power and Politics Chapter Overview For anything to be accomplished in an organization people must use both power and politics. While often looked at as negative […]
Human Resources Chapter 14 Conflict And Negotiation Page Conflict And Negotiation Overview Ppt
Chapter 14 Conflict and Negotiation Page Copyright ©2014 Pearson Education Inc. 188 Chapter 14 Conflict and Negotiation Chapter Overview Managers in organizations need to be able to effectively deal with conflict and to negotiate with people inside and outside of […]
Human Resources Chapter 15 Foundations Organization Structure Page Foundations Organization Structure Overview Ppt
Chapter 15 Foundations of Organization Structure Page Copyright ©2014 Pearson Education Inc. 208 Chapter 15 Foundations of Organization Structure Chapter Overview This chapter examines some of the various means in which organizations can be structured for maximum effectiveness. Chapter Objectives […]
Human Resources Chapter 16 Organizational Culture Page Organizational Culture Overview Ppt This
Chapter 16 Organizational Culture Page Copyright ©2014 Pearson Education Inc. 223 Chapter 16 Organizational Culture Chapter Overview This chapter examines organizational culture: the effects culture as on members within the organization; how members learn the culture; and how it can […]
Human Resources Chapter 17 Organizational Change And Stress Management Page Organizational Change And Stress
Chapter 17 Organizational Change and Stress Management Page 239 Chapter 17 Organizational Change and Stress Management Chapter Overview This chapter is about change. We describe environmental forces that require managers to implement comprehensive change programs. We also consider why people […]
Human Resources Chapter 2 Diversity Organizations Page Diversity Organizations Overview Ppt This
Chapter 2 Diversity in Organizations Page Copyright ©2014 Pearson Education Inc. 15 Chapter 2 Diversity in Organizations Chapter Overview This chapter examines individual characteristics including age, gender, race, ethnicity, and abilities, and how they influence employee performance; how managers can […]
Human Resources Chapter 3 Attitudes And Job Satisfaction Page Attitudes And Job Satisfaction
Chapter 3 Attitudes and Job Satisfaction Page Copyright ©2014 Pearson Education Inc. 26 Chapter 3 Attitudes and Job Satisfaction Chapter Overview This chapter examines attitudes, their link to behavior, and how employees’ satisfaction or dissatisfaction with their jobs affects the […]
Human Resources Chapter 4 Emotions And Moods Page Emotions And Moods Overview Ppt
Chapter 4 Emotions and Moods Page Copyright ©2014 Pearson Education Inc. 37 Chapter 4 Emotions and Moods Chapter Overview This chapter examines the effect of moods and emotions on the workplace. Humans are emotional creatures, and to ignore this fact […]
Human Resources Chapter 5 Personality And Values Page Personality And Values Overview Ppt
Chapter 5 Personality and Values Page Copyright ©2014 Pearson Education Inc. 51 Chapter 5 Personality and Values Chapter Overview Personality and values are major shapers of behavior. In order for managers to predict behavior, they must know the personalities of […]
Human Resources Chapter 6 Perception And Individual Decision Making Page Perception And Individual Decision
Chapter 6 Perception and Individual Decision Making Page Copyright ©2014 Pearson Education Inc. 65 Chapter 6 Perception and Individual Decision Making Chapter Overview The old saw is that “perception is reality” and managers must learn what “reality” their workers are […]
Human Resources Chapter 7 Motivation Concepts Page Motivation Concepts Click The Title Access Video
Chapter 7 Motivation Concepts Page important to remember that no matter how intuitively valid these theories appear to be, without research evidence to support them; they’re merely of historical interest. Exhibit 7.1 Copyright ©2014 Pearson Education Inc. 84 Chapter 7 […]
Human Resources Chapter 8 Motivation From Concepts Applications Page Overview Ppt This
Chapter 8 Motivation: From Concepts to Applications Page Copyright ©2014 Pearson Education Inc. 96 Chapter 8 Chapter Overview This chapter builds on the last chapter and focuses on applying motivational concepts in the workplace. Chapter Objectives After studying this chapter, […]
Human Resources Chapter 9 Foundations Group Behavior Page Foundations Group Behavior Overview Ppt
Chapter 9 Foundations of Group Behavior Page Copyright ©2014 Pearson Education Inc. 109 Chapter 9 Foundations of Group Behavior Chapter Overview The text thus far has been dealing with individual behavior. Another important component of OB is group behavior. This […]
Human Resources Preface Page Preface Instructors Manual Overview This Instructors Manual Has Been Created
Preface Page Copyright ©2014 Pearson Education Inc. publishing as Prentice Hall i Preface Instructor’s Manual Overview This instructor’s manual has been created as an easy–to-use guide for the classroom instructor. The maximum amount of detail has been provided for each […]