70) Moods are more action oriented in nature than emotions.
71) Emotions last longer than moods.
72) Negative affect is a mood dimension consisting of nervousness, stress and anxiety at the high
end and relaxation, tranquility, and poise at the low end.
73) When nothing in particular is going on, most individuals experience a mildly negative mood.
74) Affect intensity is the individual differences in the strength with which people experience
emotions.
75) Relaxation is a pure marker of high positive affect.
76) Boredom is a pure marker of low positive affect.
77) People tend to be in their best moods on Monday.
78) Emotions are critical to rational thinking.
79) Stress typically has a negative effect on mood.
80) For most people social activities decrease positive mood.
81) Evidence confirms there is no real difference between men and women when it comes to
emotional reactions.
82) Men tend to hold on to emotions longer than women.
83) Men generally express anger more frequently than do women.
84) Research indicates that as we grow older we experience more negative emotions.
85) If an employee expresses organizationally desired emotions during interpersonal
transactions, the employee is performing emotional labor.
86) Emotions that are organizationally required and considered appropriate in a given job are
termed displayed emotions.
87) Displayed emotions are innate.
88) Research shows surface acting is more stressful to employees than deep acting.
89) Surface acting deals with felt emotions rather than displayed emotions.
90) Deep acting is hiding inner feelings by modifying facial expressions.
91) Evidence indicates that EI is genetically influenced.
92) Studies indicate that emotional intelligence is moderately correlated with job performance.
93) Emotional intelligence can be measured easily with the help of standard tests.
94) People in good moods or experiencing positive emotions are less likely than others to use
heuristics, or rules of thumb.
95) Positive emotions enhance problem-solving skills.
96) Explain the differences between the following terms: affect, emotions, and moods.
97) At what time of day are people in the best mood? Describe how mood changes throughout
the day.
98) What is the difference between felt emotions and displayed emotions?
99) Explain how stress affects emotions and moods.
100) Discuss whether there are gender differences regarding emotions.
101) Zach is a pharmaceutical sales representative and must put on a smile every day at work
with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of
emotional intelligence demanded of Zach in order to be successful, and how he applies his
emotions and moods in his job.
102) Elvira wants to hire three new customer service representatives. She is considering using a
measure of EI to help select her new employees. Explain what EI is and how it could be useful
for Elvira for the jobs that she’s hiring for, and the reasons why she should not depend entirely on
the EI measures for her selection.
103) What is emotional intelligence? Briefly explain the arguments for and against emotional
intelligence.
104) Discuss the emotional labor experienced by a customer service executive. Explain how a
worker’s emotional state can affect customer service and customers.
105) Jack’s department has three employees that are Chinese nationals. Keeping in mind that in
China, negative emotions are viewed positively and pride is viewed negatively, how might Jack
need to change his leadership and motivation methods with these three employees?
106) Which one of the following is not an example of moral emotions?
A) guilt about the immoral behavior of others
B) sympathy for the suffering of others
C) anger about injustice done to others
D) contempt for those who behave unethically
E) disgust at violation of moral norms
107) Barry is angry at losing his job. In order to regulate his emotions, he can do all of the
following except ________.
A) focus on the problem at hand
B) think about pleasant things
C) distract himself
D) engage in relaxation techniques
E) suppress negative thoughts
108) Which of the following can be said to be true of emotion regulation?
A) It takes effort to modify one’s feelings.
B) It is easily achieved.
C) It results in long-term positive emotions.
D) It helps in building self-esteem.
E) It has no negative effects.