42) Compared to people who have a negative core self-evaluation, people who have a positive
core self-evaluation ________.
A) are less satisfied with their jobs
B) see their work as less challenging
C) see their work as less fulfilling
D) are less likely to gravitate toward challenging jobs
E) are less likely to give up when confronting difficulties
43) The exit-voice-loyalty-neglect framework aids in understanding the consequences of
________.
A) pay
B) low motivation
C) dissatisfaction
D) lack of loyalty
E) low levels of employee engagement
44) Henry is dissatisfied with his job but believes that his supervisor is a good man who will do
the right thing. Henry has decided that if he just waits, conditions will improve. Henry’s
approach to this problem is termed ________.
A) exit
B) voice
C) loyalty
D) neglect
E) reification
45) The performance variables productivity, absenteeism, and turnover are generally considered
a part of the ________ behaviors in the exit–voice–loyalty–neglect framework.
A) voice and neglect
B) neglect and loyalty
C) exit and voice
D) loyalty and exit
E) exit and neglect
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Copyright © 2014 Pearson Education, Inc.
Employees at Acme Express are dissatisfied with the working conditions, salary, and the general
attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each
seems to be reacting differently to the problems at work.
46) Toni has decided that she’ll just get a new job and get away from the problem. Toni is
dealing with her dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
47) Susan has composed a list of concerns along with her suggestions for improving conditions.
Susan is dealing with her dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
48) Mark believes that his manager is a good person and will work things out if Mark just gives
him time to do so. Mark is dealing with his dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
49) Maria is dissatisfied with the way that her manager treats her. She has quit her job and found
a new position with another firm. She has expressed her dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) social voice
50) Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes
shows up late for work. He is expressing his dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) social voice
E) neglect
51) Which response is demonstrated by Joe when he speaks up to support his company’s actions
even when the local newspaper is criticizing them?
A) exit
B) voice
C) loyalty
D) neglect
E) performance
52) Joe is dissatisfied with his job and deals with it by regularly discussing his problems with his
manager. Which type of response is Joe using in this situation?
A) exit
B) voice
C) loyalty
D) neglect
E) performance
53) Attending union meetings as a way of coping with job dissatisfaction would be what type of
response?
A) exit
B) voice
C) loyalty
D) neglect
E) reification
54) To get his company through some hard economic times, Ben’s hours have just been reduced
from 40 a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work
every morning and is willing to patiently wait until economic times improve, and he can go back
to working full time.
Which of the following best describes Ben’s response to his dissatisfaction?
A) active, constructive, voice
B) passive, destructive, neglect
C) passive, constructive, loyal
D) active, destructive, exit
E) active, constructive, loyal
55) Which of the following is not an example of organizational citizenship behavior?
A) telling your friends about the company’s great work environment
B) contributing to a fund for a co-worker to help with medical bills
C) discouraging a friend from applying for a job at the company
D) working over the weekend to make sure a project gets done
E) volunteering to help a colleague meet a deadline
56) Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday
a customer asked her where the shampoo was located. Sharon listlessly replied, “I don’t know.”
She then turned her back on the customer and continued stocking the shelf.
This is an example of how job satisfaction can affect ________.
A) employee OCB
B) customer satisfaction
C) absenteeism
D) turnover
E) work place deviance
57) Early studies of organizational citizenship behavior (OCB) assumed that it was closely
linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but
through perceptions of ________.
A) fairness
B) consistency
C) productivity
D) leadership ability
E) out marketing
58) Which of the following is true regarding the relationship between satisfaction and
absenteeism?
A) There is a consistent positive relationship between the two.
B) There is a consistent negative relationship between the two.
C) There is a curvilinear relationship between the two.
D) When fairness is controlled for, there is a direct relationship between the two.
E) No relationship can be established between the two.
59) Job dissatisfaction is more likely to translate into ________ when employees feel or perceive
they have many available alternatives. This can happen when employees have high human
capital.
A) neglect
B) engagement
C) tardiness
D) turnover
E) absenteeism
60) Under which of the following conditions is job dissatisfaction less predictive of turnover?
A) when employees consider their current jobs to be unattractive
B) when employees are presented with unsolicited job offers
C) when employment opportunities are plentiful
D) when employees are highly skilled
E) when employees are highly educated
61) Under which of the following conditions is job dissatisfaction not likely to translate into
turnover?
A) lack of job prospects
B) alternative job prospects
C) high human capital
D) ease of job mobility
E) high employee education
62) Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To
compensate for his perceived unjust pay, he regularly takes work supplies home for personal use,
such as computer ink cartridges, staplers., and reams of paper.
Rashid’s behavior is an example of ________.
A) employee OCB
B) customer satisfaction
C) absenteeism
D) turnover
E) work place deviance
63) Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing tough
times as the workers are dissatisfied and are engaging in a number of deviant workplace
behaviors such as stealing, undue socializing, and tardiness. The management is considering
enforcing several restrictions to curb these counterproductive behaviors. What would be a better
way to deal with such forms of workplace deviance?
A) Employers must take corrective action to stop the unwanted activities.
B) Employers should attack the source of the problem, i.e., the dissatisfaction.
C) Employers must introduce surveillance to ensure smooth flow of work.
D) The management must suspend employees who engage in deviant workplace behaviors.
E) The management must restrict the activities that adversely affect productivity.
64) A study conducted by a management consulting firm found that companies with higher
morale ________.
A) experienced a larger growth in their stock prices
B) experienced a larger growth in market share
C) experienced a smaller decrease in their stock prices
D) experienced a smaller decrease in their market share
E) had more dissatisfied employees
65) Ang is very satisfied with his job. On a scale of 1 to 10 he rated his job satisfaction at nearly
six. Based on his job satisfaction rating, in which of the following countries is Ang least likely to
work?
A) Sweden
B) United States
C) Denmark
D) Germany
E) Japan