75) As the world has become more global, managers have to become capable of working with
people from different cultures.
76) Workforce diversity is a topic dealing with how organizations are becoming more
homogeneous in terms of gender, race, and ethnicity.
77) Less than 10 percent of the United States labor force is female.
78) In terms of the United States labor force, the number of workers belonging to the 55-and-
older age group is expected to dramatically decline in the near future.
79) The common characteristic of manufacturing jobs is that they require substantial interaction
with an organization’s customers.
80) Today’s managers and employees must learn to cope with temporariness, flexibility,
spontaneity, and unpredictability.
81) There’s an increasing blurring between the work and nonwork time.
82) Balancing work and life demands now surpasses job security as an employee priority.
83) Ethical dilemmas are situations in which employees are required to identify right and wrong
conduct.
84) Determining the ethically correct way to behave is especially difficult in a global economy
because different cultures have different perspectives on certain ethical issues.
85) Why is it important to complement intuition with systematic study in our attempts to
understand behavior within organizations?
86) Describe how one of the sciences that contributes to organizational behavior could be used in
EBM. Define the science, some of the science’s contributions to OB, and describe a workplace
example of how it could be used in EBM.
87) How have the fields of psychology and sociology contributed to our understanding of
organizational behavior?
88) Compare and contrast the fields of psychology, social psychology, and sociology.
89) Explain “workforce diversity.” What key managerial skill do you think is most important
when dealing with workforce diversity?
90) Most managers and employees today work in a climate best characterized as “temporary.”
Explain.
91) What conclusions can you draw about turnover if an employer strives to find balance in
work-life conflicts? How can the employer find this balance and still have productive
employees?
92) The science of ________ was developed by applying general concepts to a particular
situation, person, or group.
A) Organizational Behavior
B) Anthropology
C) Psychology
D) Sociology
E) Social Psychology
93) Which of the following is not an action characteristic of an organization in flux?
A) replacing temporary workers with permanent ones
B) reorganizing divisions
C) downsizing operations
D) subcontracting noncritical services and operations to other organizations
E) selling off poorly performing divisions
94) The difference between good and bad management can be the difference between ________
and ________.
A) profit; loss
B) employment; success
C) development; deterioration
D) collaboration; noncooperation
E) productivity; unproductivity
95) Timothy works with people of various nationalities and faiths. How can he effectively
manage people from different cultures?
A) by adapting his management style to their differences
B) by keeping a straightforward and open communication style
C) by using his own motivations to guide others
D) by treating everyone uniformly, regardless of their background
E) by guiding them to adapt to his management style
96) Organizations need to ensure that hiring and employment policies create equal access and
opportunities to individuals, regardless of ________.
A) gender
B) experience
C) educational qualification
D) computer skills
E) technical know-how
97) Which principle do the examples of Domino’s and Amazon highlight?
A) Organizations must foster innovation and master the art of change.
B) Organizations can successfully sell their products from a Web site.
C) Organizations need to follow time-tested strategies and models of business.
D) Small, independent organizations should be replaced by larger ones.
E) Organizations must implement cost-cutting measures to avoid going broke.
98) Which one of the following is not an example of globalization?
A) After years of lackluster performance, Boeing realized it needed to change its business model.
B) McDonald’s sells hamburgers in more than 100 countries in six continents.
C) All major automobile makers now manufacture cars outside their borders.
D) At Finland-based phone maker Nokia’s renowned research center in Helsinki, non-Finns now
outnumber Finns.
E) ExxonMobil, a so-called United States company, reported that less than six percent of their
2011 earnings were from gas and products sales in the United States.
99) Which of the following is not an example of people who can work from home or other non-
office locations?
A) assembly line workers
B) systems analysts
C) technical writers
D) medical transcribers
E) book and media editors
100) Many employees of global firms are “on call” 24 hours a day for all of the following
reasons except ________.
A) they are able to create and structure their own roles with flexible work schedules
B) they need to consult with colleagues or customers eight or ten time zones away
C) they can now do their work at home or other non-office locations
D) they are being asked to put in longer hours by their organizations
E) they are facing increasing demands of globalization and competition
101) Explain why there are few absolutes in Organizational Behavior. Despite this, how are we
able to make valid predictions?
102) Explain the scope of OB in service jobs and describe its role in improving customer service.
103) What are “networked organizations”? Describe the role of the manager in such
organizations.