Essentials of Organizational Behavior, 12e (Robbins/Judge)
Chapter 4 Emotions and Moods
1) Which of the following is a generic term that covers a broad range of feelings that people
experience?
A) affect
B) emotions
C) moods
D) emotional labor
E) cognition
2) Which of the following statements is true regarding emotions?
A) Emotions are caused by specific events.
B) Emotions last longer than moods.
C) Moods are more action oriented in nature than emotions.
D) Emotions are generally not indicated by distinct facial expressions.
E) Emotions are less intense feelings than moods.
3) Kathryn expresses her anger against her supervisor for denying her a well-deserved
promotion. Which of the following terms best describes the intense feelings that she directs at
him?
A) affect
B) cognition
C) moods
D) emotional labor
E) emotions
4) Which of the following terms best describes feelings that tend to be less intense than
emotions?
A) affect
B) cognition
C) moods
D) thoughts
E) reactions
5) Julia works as a receptionist in a real estate company. One morning her boss comes in the
door and yells at her, telling her that the front office is a mess and that she needs to get up and
clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently
slams them into the trash can. Which of the following best describes Julia’s anger?
A) an affect
B) a thought
C) a mood
D) an emotion
E) a mental process
6) Erin works at a software company, in charge of the help desk. After being yelled at by a
customer about the state of her company’s software, she becomes angry, and has to take a short
break to calm down. What makes her anger an emotion, rather than a mood?
A) It is a simple, unambiguous feeling.
B) Her response is prolonged.
C) It has a contextual stimulus.
D) Her response is not accompanied by facial expressions.
E) It is cognitive in nature.
7) When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into
a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of
satisfaction might be categorized as a mood and not an emotion?
A) It is a very strong feeling.
B) It is brought about by a specific event.
C) It has a lengthy duration.
D) It is a positive feeling.
E) It is expressed on his face.
8) When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears
begin to stream down her face. Later that day she is able to laugh and talk about the fun times
she had with her dog. What is one of the reasons that Ariana’s reaction can be categorized as an
emotion?
A) It is a general, unambiguous feeling.
B) It is accompanied by facial expressions.
C) It has a lengthy duration.
D) It is a positive feeling.
E) Her reaction is cognitive in nature.
9) Which of the following statements is true regarding moods?
A) Moods are more intense feelings than emotions.
B) Moods don’t last longer than emotions.
C) Moods are more action oriented in nature, as compared to emotions.
D) Moods are less cognitive in nature than emotions.
E) Moods are generally not indicated by distinct facial expressions.
10) ________ is an emotion that falls into the category of high positive affect.
A) Serenity
B) Elation
C) Fatigue
D) Boredom
E) Relaxation
11) ________ is a pure marker of low positive affect.
A) Stress
B) Relaxation
C) Boredom
D) Tranquility
E) Anxiety
12) Negative affect is a mood dimension consisting of ________ at the low end.
A) nervousness
B) relaxation
C) anxiety
D) stress
E) depression
13) A ________ means that when nothing is going on, people are generally in a mildly good
mood.
A) low positive affect
B) positivity offset
C) high positive affect
D) residual positivity
E) high negative affect
14) ________ is a pure marker of high positive affect.
A) Excited
B) Serene
C) Nervous
D) Relaxed
E) Bored
15) Positive affect is a mood dimension consisting of ________ at the low end.
A) excitement
B) stress
C) nervousness
D) tranquility
E) boredom
16) Which of the following mood dimensions is a pure marker of high negative affect?
A) depression
B) stress
C) fatigue
D) boredom
E) nervousness
17) ________ is a pure marker of low negative affect.
A) Boredom
B) Nervous
C) Relaxed
D) Excited
E) Serenity
18) What is positivity offset?
A) having misperceptions of one’s environment
B) experiencing self-elation
C) experiencing the fundamental attribution error
D) exhibiting a self-serving bias when there is negative input
E) experiencing a mildly positive mood at zero input
19) A researcher finds that people who work in a fish processing plant, doing work that most
people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which
of the following concepts can explain such a finding?
A) bandwagon effect
B) framing effect
C) the fundamental attribution error
D) self-serving bias
E) positivity offset
20) Emotions are ________.
A) independent of the personality of individuals
B) strongly affected by weather
C) less intense as compared to moods
D) less likely to be caused by a specific event than moods
E) critical to rational thinking
21) People feeling different emotions after being subjected to identical emotion-provoking
stimuli is a result of ________.
A) cognitive dissonance
B) positivity offset
C) emotional dissonance
D) emotional labor
E) personality
22) Which of the following is the term used for the strength with which individuals experience
emotion?
A) emotional dissonance
B) affect intensity
C) emotional labor
D) positivity offset
E) emotional intelligence
23) Ben is prone to experiencing emotions in a much stronger manner than most other people.
Events that don’t provoke any significant emotional response in the average person often send
him into fits of happiness, anger, or depression. Ben has a high level of ________.
A) emotional dissonance
B) negative affect
C) emotional intelligence
D) positive affect
E) affect intensity
24) On which of the following days do people tend to be in their best moods?
A) Monday
B) Tuesday
C) Wednesday
D) Saturday
E) Sunday
25) On which day of the week does negative affect tend to be the highest?
A) Sundays
B) Mondays
C) Tuesdays
D) Wednesdays
E) Thursdays
26) Research suggests which of the following relationships exists between the weather and
mood?
A) moderately positive effect
B) moderately negative effect
C) strong positive effect
D) strong negative effect
E) limited or little effect
27) Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to
the fact that the last time he picked up a penny he had a lottery win, and the time before that he
got a big bonus at work. Gerardo’s perception is likely a product of a(n) ________.
A) affect intensity
B) high-positive affect
C) emotional dimension
D) self-serving bias
E) illusory correlation
28) At what time during the day is the positive mood most likely to peak?
A) 7 am
B) 11 am
C) 3 pm
D) 7 pm
E) 10 pm
29) Jo has a job interview. Which of the following will have the least effect on her feelings on
the day of the interview?
A) sleep quality that Jo had the night before
B) the amount Jo exercised on that day
C) Jo’s age
D) Jo’s gender
E) the weather on the day of the interview
30) What effect do stressful events typically have on mood?
A) short term positive
B) long term positive
C) short term positive but long term negative
D) negative
E) positive
31) Which of the following activities is most strongly associated with an increase in positive
mood?
A) watching TV
B) playing videogames
C) reading a book
D) going to a party
E) surfing the Internet
32) Carlos is upset because his boss gave him work to finish over the weekend. It is Friday.
Which of the following will least help Carlos lift his spirits?
A) going skiing with friends
B) playing videogames with his friends
C) going out to dinner with his friends
D) going to a party at his friend’s house
E) having his card club over for dinner at his house
33) Which of the following statements is true regarding the sources of moods and emotions?
A) Moods and emotions are independent of the personality of the individuals.
B) Sleep quality affects mood.
C) The weather strongly affects moods.
D) As we grow older, we experience more negative emotions.
E) People tend to be in their best moods on Sundays.
34) Which of the following statements is true about the difference between men and women
when it comes to emotional reactions?
A) Men are more emotionally expressive than women.
B) Men experience emotions more intensely than women.
C) Women express anger more frequently than men.
D) Women tend to “hold onto” emotions longer than men.
E) Men display positive emotions more frequently than women.
35) Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all
been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old.
Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?
A) Andy
B) Ben
C) Liza
D) Ted
E) Jim
36) If an employee expresses organizationally desired emotions during interpersonal transactions
(irrespective of his true emotions), then it is known as ________.
A) emotional labor
B) negative affect
C) positive affect
D) emotional intelligence
E) deviant behavior
37) Julie smiles and is polite to a customer at her checkout, even though she really deeply
dislikes this customer. What is the term used to explain the disparity between the emotion Julie
displays and the emotions she is actually experiencing?
A) negative affect
B) emotional dissonance
C) affect intensity
D) positive affect
E) positivity offset
38) ________ are the emotions that an individual is actually experiencing, despite what they
might display.
A) Felt emotions
B) Displayed emotions
C) Conditional emotions
D) Surface emotions
E) Disseminative emotions
39) Which of the following is an example of deep acting?
A) Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys
her.
B) Andy tells his employee that he isn’t doing a good job and that he needs to shape up.
C) Liz is worried about her sick dog, but makes her morning sales calls with a smile.
D) David invites a co-worker that he doesn’t like to lunch, in the hope of getting to know him
better.
E) Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back
at him.
40) Ismael spent the morning in the field making sales calls. He called on four prospective
clients and they all declined to purchase his company’s product. Ismael returned to the office
stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales
presentation to a current client, which Ismael hopes will expand his account. Which of the
following is most likely to be the best way for Ismael to spend his lunch hour?
A) He should prepare his sales pitch data and graphics on the computer.
B) He should practice his sales pitch orally with a co-worker.
C) He should go through the past sales orders placed by this client in order to better understand
her requirements.
D) He should rest and relax before the presentation.
E) He should ask his boss to help him prepare the presentation.
41) What term is used for those emotions that an organization requires workers to show and
considers appropriate in a given job?
A) felt emotions
B) displayed emotions
C) conditional emotions
D) required emotions
E) mandated emotions
42) What do you call the practice of hiding inner feelings by modifying facial expressions?
A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias
43) What do you call the practice of modifying one’s true inner feelings based on display rules?
A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias
44) Surface acting deals with ________ emotions.
A) negative
B) weak
C) strong
D) displayed
E) felt
45) Which of the following statements is true regarding surface acting?
A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to
display rules.
B) A health care provider trying to genuinely feel more empathy for her patients is surface
acting.
C) Research shows surface acting is less stressful to employees than deep acting.
D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed
emotions.
E) Surface acting is trying to modify our true inner feelings based on display rules.