34
Copyright © 2014 Pearson Education, Inc.
Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over
the world. She needs to convey information to new employees that will help them in
communicating across cultures.
74) Brenda explains to new employees that ________ cultures rely heavily on nonverbal cues
and subtle situational cues in communicating with others, and a person’s official status, place in
society, and reputation carry considerable weight.
A) low power distance
B) high power distance
C) uncertainty avoiding
D) low-context
E) high-context
75) Brenda should advise new employees to do which of the following when dealing with others
from different cultures?
A) remember that individuals are similar in many ways
B) avoid interpreting another’s actions until you know the full story
C) act decisively and quickly to demonstrate your power
D) minimize opportunities for feedback
E) do your best to avoid conflict
76) In the communication process, decoding precedes encoding.
77) Communication that flows from one level of a group or organization to a lower level is
lateral communication.
78) Lateral communications are often created to short-circuit the vertical hierarchy within an
organization.
79) The advantages of written communication are speed and feedback.
80) The advantages of oral communication are precision and tangibility.
81) In the case of oral communication, when the message has to pass through a number of
people, as the number of people increases the possibility of distortion of the message decreases.
82) Ideally, oral communication should be used for conveying a complex and lengthy message to
a large number of people.
83) People are usually forced to think more thoroughly about what they want to convey in a
spoken message than in a written one.
84) A major disadvantage of written communication is that it is more time consuming than oral
communication.
85) Generally, a body position or movement by itself has a precise and universal meaning.
86) The grapevine is perceived by most employees as being more believable and reliable than
formal communiqués issued by management.
87) One way of effectively managing e-mails is to check it in batches rather than checking it
continually throughout the day.
88) E-mails involve real time communication.
89) Selective perception refers to how a sender purposely manipulates information so the
receiver will see it more favorably.
90) Filtering is most likely to occur in organizations in which there are many vertical levels.
91) High-context cultures rely essentially on spoken and written words to convey meaning; body
language and formal titles are secondary.
92) Individuals from individualistic cultures tend to acknowledge conflict only implicitly and
avoid emotionally charged disputes.
93) What are the eight key parts of the communication process?
94) Explain and provide a workplace example for each of the following communication
situations: oral communication in downward flowing direction; written communication in
upward flowing direction; and non-verbal communication in lateral flowing direction.
95) What is lateral communication?
96) Discuss the advantages and disadvantages of oral communication.
97) Discuss the advantages and disadvantages of written communication.
98) Describe the various forms of nonverbal communication.
99) Discuss the three common small group networks. Evaluate each on their effectiveness. Is
there any one best network?
100) Explain how the grapevine functions and why it exists in organizational communication.
101) What are the various ways in which a manager can effectively handle rumors?
102) What are the benefits and drawbacks of e-mail?
103) List and explain four of the barriers to effective communication.
104) Describe and discuss specific problems related to cross-cultural communication. Include
cultural barriers and cultural context.
105) Discuss four ways to reduce misinterpretations when communicating with people from a
different culture.
106) Distinguish between high-context and low-context cultures.