51) Teams fit well in countries that score ________.
A) high on power distance
B) high on collectivism
C) low on uncertainty avoidance
D) high on long-term orientation
E) low on restraint
52) You need to hire an analyst for an important project team. It is essential that the new
employee work well on the already established team in order to meet the project’s challenging
deadlines. The most talented candidate doesn’t have any team experience and when asked in the
interview about his team experience he replied, “I prefer to work alone. I’m much more efficient
alone.” What should you do?
A) Hire him and train him.
B) Hire him and hope that he learns.
C) Hire him and redesign the job.
D) Look for a different candidate.
E) Hire him and assign him a mentor.
53) Exercises that help individuals become team players include workshops on ________.
A) negotiation
B) individualism
C) goal setting
D) event planning
E) recruiting
54) Evidence shows that teams that switch from a competitive to a cooperative system do not
immediately ________.
A) make poor decisions
B) make rushed decisions
C) share information
D) have conflicts
E) distrust each other
55) Which of following statements is true regarding a reward system that attempts to create good
team players?
A) The reward system should encourage competitive efforts.
B) Rewards given to individuals should be based on peer evaluation.
C) The reward system should ignore individual contributions.
D) Performance-based rewards could include a bonus based on achievement of team goals.
E) The reward system should discourage cooperative efforts.
56) Which of the following techniques can be used for increasing effectiveness of teams?
A) Implement a reward system that encourages competitive efforts.
B) The appraisal system should take into consideration peer evaluation.
C) Avoid giving promotions and pay raises for individual contributions.
D) Training should be provided to those candidates who lack team skills.
E) The reward system should discourage cooperative efforts.
57) As compared to individual work, teamwork ________.
A) involves fewer meetings
B) takes more time
C) needs less resources
D) decreases communication demands
E) decreases the need for conflict management
58) Work should be performed by an individual if ________.
A) the work is complex and requires different perspectives
B) the work creates a common purpose or set of goals for the people in the group that is more
than the aggregate of individual goals
C) the work is simple and does not require diverse input
D) several tasks that are interdependent are to be performed for completing the work
E) performing the work requires learning a new technology or understanding a new system
59) Which of the following statements is true regarding a culturally diverse team?
A) Elements of diversity do not interfere with team processes.
B) Culturally homogeneous teams have more difficulty learning to work with each other than
culturally heterogeneous teams do.
C) Generally, newly formed culturally diverse teams underperform when compared to newly
formed culturally homogeneous teams.
D) Cultural diversity within a team is not advisable for those tasks that call for a variety of
viewpoints.
E) Solving problems is more difficult for culturally homogeneous teams than it is for culturally
heterogeneous teams.
60) Diversity is an asset for teams where tasks ________.
A) require a variety of viewpoints
B) are simple
C) involve emotional labor
D) are highly technical
E) required for completing the work are highly interdependent
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You are vice-president of a division of a large, multi-national company that makes electronic
equipment for consumers and the military. Your company has several teams and there are several
managers managing those teams.
61) Joan, your director of accounting, has created a team of seven employees from the accounts
payable department who meet for three hours a week to discuss ways of improving quality,
efficiency and the work environment. This is an example of a ________ team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution
62) Jack, your director of manufacturing, has created a team of eleven employees from quality
control. Jack gives the team members the responsibility of planning and scheduling their own
work, and making operating decisions. Also, members of this team evaluate each other’s
performance. This is an example of a ________ team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution
63) Your company has recently landed a contract to design and manufacture a new state-of-the-
art electronic device for the military. This will be a very complex project, requiring many
different types of skills. Which of the following types of teams is most suited for the project?
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution
64) Janice is your director of sales. Since her team members are located in Europe, Asia, and
North America, she has decided to use instant messaging to tie her team members together in
order to develop a marketing strategy for a new product line. This is an example of a ________
team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution
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You are the manager of a software design firm that develops software programs for clients using
teams of specialists. One of your most successful teams has been together for nearly 5 years. In
the past, this team has performed effectively, and you have been very satisfied with the team’s
output. Recently, however, you have noticed a marked decrease in the team’s performance. You
investigate to determine the problem.
65) After interviewing all 7 team members, you determine that one of the team members
performs routine administrative tasks that are rarely visible to any of the other team members.
You suspect that this team member may be loafing off and lagging in his duties. You could most
likely improve that team member’s output by ________.
A) encouraging him to work more independently
B) making his work clearly visible to the other team members
C) empowering the team member to make decisions
D) providing him with administrative training
E) giving him additional assignments to complete
66) During an interview with one team member, you learn that several members of the team have
had conflicts regarding the content of a task to which the team was recently assigned. Are these
conflicts likely to be reducing the group’s productivity?
A) Yes, because interpersonal conflicts always hurt a team’s performance.
B) No, because conflicts based on personal animosity rarely affect team operations.
C) Yes, because task-related conflicts lead to poor team decisions.
D) No, because task-related conflicts usually benefit the performance of a team.
E) Yes, because disagreements about tasks usually lessen groupthink.
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You work for an international company that has offices around the world. You have been asked
to pull together a global virtual team to handle a specific project. The project is expected to take
3 to 5 years to complete. You are free to include individuals from any of the company’s offices,
which are located in the United States, Canada, Mexico, Britain, Australia, and Japan.
67) Provided that all of the team members are equally qualified, which of the following teams is
likely to be the least challenging to manage?
A) A team comprised of members drawn equally from all of the company’s offices, because
culturally diverse teams tend to operate with minimal conflict.
B) A team comprised primarily of members from the United States, because employees from
countries with individualistic values tend to function well in teams.
C) A team comprised primarily of members from Canada, Britain, and Australia, because
cultures of these countries are characterized by high power distance.
D) A team comprised of members from both Japan and Mexico, because employees from these
countries tend to focus on individual accomplishments.
E) A team comprised primarily of members from either Japan or another Asian-Pacific country,
because employees from countries with collectivist values tend to adjust easily to team
structures.
68) Compared to traditional departments, teams tend to be less flexible and less responsive to
changing events.
69) Teams are an effective means for management to democratize organizations and increase
employee motivation.
70) Work groups typically generate more positive synergy than do work teams.
71) The primary goal of a work team is information sharing.
72) In the case of a work team, individual efforts result in a level of performance greater than the
sum of those individual inputs.
73) You are a member of a team of eight individuals from the same department who meet for a
few hours each week to discuss ways of improving quality, efficiency, and the work
environment. You are most likely a member of a self-managed work team.
74) As a result of self-managed teams, supervisory positions may be eliminated.
75) Self-managed teams do not typically manage conflicts well.
76) Cross-functional teams are made up of employees from about the same hierarchical level, but
from different work areas, who come together to accomplish a task.