82) What are the various individual sources of resistance to change?
83) What are the various organizational sources of resistance to change?
84) What is cooptation?
85) Describe the various ways of overcoming resistance to change.
86) Describe the Lewin’s three-step model used for managing change.
87) List the eight steps in the Kotter’s eight-step plan for implementing change.
88) What is organizational development? What are the various values on which the
organizational development techniques are based?
89) What are the various organizational development techniques?
90) What are the various structural variables that facilitate innovation?
91) Compare and contrast challenge stressors and hindrance stressors.
92) Describe the physiological consequences of stress.
93) Describe the psychological consequences of stress.
94) Discuss the various individual approaches toward managing stress.
95) What are the various organizational approaches toward managing stress?
96) Which of the following options does not constitute an underlying value in organizational
development efforts?
A) respect for people
B) trust and support
C) confrontation
D) participation
E) coercion
97) In a survey feedback, employees complete a questionnaire on all of the following topics,
except _________.
A) implementation of changes
B) decision-making practices
C) communication effectiveness
D) coordination among units
E) satisfaction with the organization
98) How does process consultation help in organizational development?
A) It leads the group to commit to various remedies for the problems identified.
B) It assists the client in perceiving, understanding, and acting upon process events.
C) It identifies individuals who are willing to accept changes.
D) It focuses on an organization’s success rather than its problems.
E) It helps form a coalition with enough power to lead the change.
99) Team building typically includes _________.
A) team process analysis
B) confrontation
C) intergroup relations
D) power equalization
E) manipulation
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100) Which of the following OD techniques involves changing groups’ attitudes, stereotypes, and
perceptions about each other?
A) survey feedback
B) process consultation
C) team building
D) intergroup development
E) appreciative inquiry
101) Which of the following characteristics is not attributed to idea champions?
A) high self-confidence
B) high persistence
C) high resistance
D) high energy
E) high risk-taking ability
102) Stress is associated with _________ and _________.
A) demands; resources
B) support; commitment
C) manipulation; cooptation
D) education; communication
E) unfreezing; refreezing
103) Which of the following resources should you seek when emotional demands are stressing
you?
A) computer support
B) information support
C) social support
D) cross-functional support
E) organizational support
104) All of the following strategies are organizational approaches to managing stress, except
_________.
A) employee selection
B) job placement
C) realistic goal-setting
D) employee sabbaticals
E) time management
105) How does redesigning jobs help reduce stress?
A) It helps individuals with an internal locus of control adapt better to high-stress jobs.
B) It seeks to buy off the leaders of a resistance group by giving them a key role.
C) It gives individuals greater control over work activities and lessens dependence on others.
D) It reduces uncertainty by lessening role ambiguity and role conflict.
E) It helps employees reframe stressful situations and use active coping strategies.
106) It is easy to resist a change decision in which one has participated.
107) Research suggests that the ability to easily accept and adapt to change is not related to
personality.
108) The restraining forces direct behavior away from the status quo.
109) Team building seeks to change groups’ attitudes, stereotypes, and perceptions about each
other.
110) Describe the behavioral consequences of stress.